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Brookshire Hyundai 42

Care 16

Oil Change 13

Communication 11

Problem 10

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the p.

Palacios, TX

08/14/2026

Category: Service

Does Not Honor Sales Agreement

On July 30th 5:29p.m., we (my elderly father and I) negotiated a fair price on a specific vehicle via email (red, 2026 Santa Fe hybrid with tow package (VIN # was in the email). On 7/30, 6:49 pm. I informed them we could be there the following morning for the vehicle. We set a time to complete the paperwork the next morning. On 7/31 8:22 a.m., I emailed saying we will be there by 10:30 a.m. (the agreed upon time) to complete the paperwork for the vehicle, and that since my elderly father tires out quickly, we can't sit around and wait - especially after the almost 2 hour drive to get there. At 8:25 a.m. they emailed back with the contact person, and at 9:25 a.m. they sent an email to say they will have the vehicle waiting for us. At 10:04 a.m., they called to say they do not have the car, but if I want a different color, they will honor the price. First, I don't want a different color. Second, the red is $500 more than the other colors - why would I want to pay the same price for a car that costs $500 less. Third, why wouldn't they know this the night before or even that morning before we started driving there - especially since they knew we were driving almost 2 hours, and my elderly father tires out very quickly. Fourth, once we got there, we would need to negotiate a different price and go through the games sales people and sales managers play at car lots (what I was trying to avoid for my dad's sake). I don't completely blame the salesperson, I mostly blame the sales manager - the sales manager should know what vehicles are available and not allow a commitment to be made. Even so, the salesperson got very defensive. Instead of just owning up to the situation, he kept repeating his offer to honor the same price (i.e., sell me a cheaper car for the same price). At one point, he even said, "you should have put a down payment on the car" (not an option given to us). My poor dad was exhausted after the drive, and we were both frustrated with the very poor customer commitment. I would not trust Brookshire Hyundai to offer any commitment via email. What should have been an exciting day turned out to be a real bummer.

Brookshire Hyundai

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