business image

Buchanan's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,841 Reviews)
95

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Come to the Dundee Buchanan’s Service Center, featuring a BP gas station that includes a full-service island a car wash and small Bucky’s Convenience Store. Karl Larsen manages this Buchanan’s Service Center with a team of experienced, qualified mechanics repairing and maintaining vehicles seven days a week. Come to the Dundee Buchanan’s Service Center, featuring a BP gas station that includes a full-service island a car wash and small Bucky’s Convenience Store. Karl Larsen manages this Buchanan’s Service Center with a team of experienced, qualified mechanics repairing and maintaining vehicles seven days a week.

Categories
Auto Maintenance, Car Maintenance, Oil Change
Contact
(402) 553-7374
Closing in 53 minutes
Business Hours

Business Hours

Mon
8:00 AM - 10:00 PM
Tue
8:00 AM - 10:00 PM
Wed
8:00 AM - 10:00 PM
Thu
8:00 AM - 10:00 PM
Fri
8:00 AM - 10:00 PM
Sat
8:00 AM - 5:00 PM
Sun
8:00 AM - 5:00 PM
* Central Time (Us & Canada)
5001 Dodge St Omaha, NE 68132-2919
Buchanan's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,841 Reviews)

EG
gravatar
ERIK G.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2025
verified customerVerified Customer
7
Oil Change
Went to take my car in to get my oil changed as the milage was over 1,000 miles from the recommended milage of when it should be serviced again. I wanted to get it done ASAP.

Arrived at the service center around 8 AM as that is when I was told the previous day that they start. I knew I was going to have to leave it there as there were other cars in the lot. To help try to have them finish my car ASAP, I told them two things aside from wanting my oil changed:

- No car wash
- No vacuuming

Essentially, I just wanted them to bring my car into the building, change the oil, go park it somewhere, then call me to come pick up my car. That is it.

It took them almost 10 hours to get to my car and have it serviced, which would have only taken them probably 30 minutes or less to do it.

When I finally got my car after receiving the service, I noticed that they had vacuumed my car, which was one of the things I I specifically asked to not have done. This kind of irked me as that I could have received my car sooner if they would have done what I asked and not vacuumed. I know there are people wondering why I am getting upset about something about that right now. It is the principle of the matter where if you ask for something not to be done, don't do it. Aside from that and the near 10 hours I had to wait, everything else got done. You would think they would go and dwork on the cars.that could be done rather quickly.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.