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Budd Baer Motors

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)
53
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Score Details

5 stars
78%
4 stars
4%
3 stars
8%
2 stars
8%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
53
Net Promoter Score ®

Business Details

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Contact
(724) 914-6100
No Business Hours Provided

Business Hours

* No Time Zone Provided
88 Murtland Ave Washington, PA 15301-3378
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Budd Baer Motors' Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)
Write a Review
Recent Reviews
JK
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Josephine K.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2025
verified customerVerified Customer
8
the drivers door edge is extremely rough
Upon closing the repaired drivers door the edge is extremely rough. Will be contacting the Collision Center first thing Monday morning to have the issue resolved.
SS
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Steven S.
Avella, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2025
2
Frustrating service dept. Misinformed multiple times
Service dept mazda was not a good experience. Came in with a check engine light on left with a check engine light on with a charge of 100$ for a part that wasn’t causing the problem. After the part change couldn’t fix it the things they told me were all over the place to the point it didn’t make sense . They tried to tell me they needed to rip the whole center console out of the inside of the vehicle at that point I was thinking no way you have no clue what’s wrong with it. So I took it to another Mazda dealer who looked at there notes and said they had no clue . They actually said if the part was change there is no way they would have not have saw the issue .In a half hr they found the issue and it was diagnosed. They suggested I’d ask budd Baer for a refund since they charged me for something that wasn’t causing the issue. The service manager made a lot of claims that I’m not in agreement with what the actual facts were and refused the refund of my 100$ . I also another time a few months earlier took it there for a basic oil change and the vehicle inspection mechanic reported my brakes were in very poor shape and needed repaired. I bought the brakes and took it to mechanic and he said who told you this you have still half the brake life or better on all ur brakes. Just disappointed the service dept also wouldn’t even give a call back but rather chose to handle thru email. I think that just further shows they couldn’t have a normal discussion on issues even if u don’t agree at least u discuss issues and not avoid them. Not sure of the exact dates. Paperwork is out in car.
SS
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Steven S.
Avella, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2025
2
Frustrating service dept. Misinformed multiple times
Service dept mazda was not a good experience. Came in with a check engine light on left with a check engine light on with a charge of 100$ for a part that wasn’t causing the problem. After the part change couldn’t fix it the things they told me were all over the place to the point it didn’t make sense . They tried to tell me they needed to rip the whole center console out of the inside of the vehicle at that point I was thinking no way you have no clue what’s wrong with it. So I took it to another Mazda dealer who looked at there notes and said they had no clue . They actually said if the part was change there is no way they would have not have saw the issue .In a half hr they found the issue and it was diagnosed. They suggested I’d ask budd Baer for a refund since they charged me for something that wasn’t causing the issue. The service manager made a lot of claims that I’m not in agreement with what the actual facts were and refused the refund of my 100$ . I also another time a few months earlier took it there for a basic oil change and the vehicle inspection mechanic reported my brakes were in very poor shape and needed repaired. I bought the brakes and took it to mechanic and he said who told you this you have still half the brake life or better on all ur brakes. Just disappointed the service dept also wouldn’t even give a call back but rather chose to handle thru email. I think that just further shows they couldn’t have a normal discussion on issues even if u don’t agree at least u discuss issues and not avoid them. Not sure of the exact dates. Paperwork is out in car.
RC
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Rachelle C.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Superior service
They were wasy to schedule with and had good availability. They worked with the rental agency to make sure i got my car and could return it as smoothly as possible. The service people kept me informed and the lady at the desk was super nice and friendly. Grateful to have had such a positive experience. I would recommend them to anyone and twice on Sunday.
AL
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Alice L.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Repaired deer damage
Prompt, communicative, and good work done
CD
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Claire D.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2024
verified customerVerified Customer
10
outstandig customer service
difficult to get an appointment since they are extremely busy yet woth the time becuse service and repair work were excellent
RS
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Rodney S.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customerVerified Customer
10
Worth the hour drive
Sucks being in an accident, but enjoyed the experience with Budd Baer.
EC
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Edward C.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2023
verified customerVerified Customer
10
My 2022 Subaru Outback was involved in a rear end collision.
The repair and restoration process was excellent though the process took much longer than I expected. Still…All is Well that Ends Well…
HB
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Holly B.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2023
verified customerVerified Customer
10
Great place for Collision Repair
It is definitely worth bringing your car here for collision damage repair. They got the repairs done quickly despite having to submit a supplement to the insurance company. My car looks like new and they left it cleaner than when I dropped it off. The staff was great to work with too.
SL
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Shaun L.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2023
verified customerVerified Customer
10
Coordinated Service
Easy process of coordinating with the service department. 2 issues resolved at the same time.
CT
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Charlotte T.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
verified customerVerified Customer
10
crosstrek
did a great job on my car and the detailing was a great job thank you
RF
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Rebecca F.
Subaru Forester
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2022
verified customerVerified Customer
5
Be prepared to wait
Work done was excellent, but it took over a month
DR
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Donald R.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2022
verified customerVerified Customer
10
Friendly and convenient
Trust this repair shop with my vehicle...excellent service department and great work!
KH
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Karen H.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
verified customerVerified Customer
10
Budd Bayer Excellence
I had a fantastic experience getting my Subaru repaired. The staff provided excellent work and service.
MH
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Mary H.
Subaru Legacy
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2022
verified customerVerified Customer
1
Customer service
Poor customer service. Employees with bad attitudes and don't communicate with the consumer. Had to fight with the dealership to get the repair done that they botched the first time.
Greg M. from Budd Baer Motors responded on 06/06/2022 02:03 PM

I left a message for the customer to attempt to understand her concerns, unfortunatly we were sent this repair as a sublet from the Subaru retailer on a goodwill claim and did not deal directly with the customer at the Collision Center level, therefore it is hard to express exactly what transpired. We will continue to follow up. 

Displaying Review 1 - 15 of 16 in total
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