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Linda L.

Moorestown, NJ

12/04/2024

Category: Service

Oil Consumption Drama

I purchased a pre owned 2018 Hyundai Sonata Aug 2021. I was assured that if there were any issues I was covered 100%. I drove the car for 6 Months but every time I went for my oil changes at Valvoline, I was told the oil level coming in was very low. They told me to take it to the place I purchased it, so I did. First, I was told to just let the engine seize and don't add oil and they would replace my engine. I didn't want to do that because I am not a Shyster. I wanted to do it by the books, so we stated an Oil consumption test. It failed. Then they said I had a bad valve cover seal, so they replaced that, started a new test and it failed again. Then a combustion cleaning. After the cleaning it only lost a quarter of a quart of oil, I was told so they considered it to be just fine. Well as soon as I drove it Hwy miles it lost over a quart of oil in less than 400 miles. Now I'm told that I have to start all over again. So Now I'm working with Hyundai of Turnersville and so far, it's much better. Only waited 45 minutes for oil consumption startup and not 4 hours. I still don't understand why they don't off a Loaner when they do things to my car? Wouldn't that be the right thing to do when you are sold a car with a bad engine? This was the first time I ever purchased a Car from a Dealership. Never again. I honestly feel if I was a man or a loud arrogant woman this would have been resolved a year ago. But I am a single 60-year-old widow. Just shameful. I even had a friend buy a car from this place. But Thank God his care has no issues.

Burns Hyundai

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