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Irving R.

West Covina, CA

03/13/2025

Category: Service

Poor Service and communication

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again.

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