Business Solutions
English French Canadian
SureCritic / Auto Repair / Carlord Inc
business image

Carlord Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(328 Reviews)
94
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

We are an ASE certified state of the art automotive service facility with over 20 years of experience servicing automobiles and light trucks in the Washington DC Metropolitan area. Here we service foreign and domestic vehicles. We are conveniently located close to the subway and major highways. We employ expert and experience technicians We are an ASE certified state of the art automotive service facility with over 20 years of experience servicing automobiles and light trucks in the Washington DC Metropolitan area. Here we service foreign and domestic vehicles. We are conveniently located close to the subway and major highways. We employ expert and experience technicians that will accurately diagnose and service your vehicle right the first time. Also, our customer service personnel are professional, courteous and friendly and will go the extra mile to guarantee 100% customer satisfaction. ...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(301) 779-1693
Visit Website
Closed
Business Hours

Business Hours

Mon
10:00 AM - 7:00 PM
Tue
10:00 AM - 7:00 PM
Wed
10:00 AM - 7:00 PM
Thu
10:00 AM - 7:00 PM
Fri
10:00 AM - 7:00 PM
Sat
10:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4313 41st St Brentwood, MD 20722-1513
Get Directions
Carlord Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(328 Reviews)
Write a Review
Recent Reviews
SM
gravatar
Shawna M.
Washington, DC
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service
Mr. Desmond Is a very generous person and I really appreciate him, he don't kill you with the price and your stuff will get fixed.
LH
gravatar
Leah H.
Mount Rainier, MD
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
8
Trustworthy service
Great staff and great service.
RE
robert e.
Beltsville, MD
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Car repair
I CAN ALWAYS COUNT ON CAR LORD FOR FAST SERVICE, NOT OVER PRICED AND TREATS YOU LIKE FAMILY
HH
Herbert H.
Baltimore, MD
Volkswagen Golf R
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2025
verified customerVerified Customer
0
Poor install
Brought my Golf R to the shop to have work done. Admin did not communicate with warranty company or mechanic properly to get price correct. Mechanic did not install intercooler correctly, causing coolant leak. It would not refund money because of poor work I will not be returning to Car Lord.
ML
gravatar
Margaret L.
Bowie, MD
Honda Accord Crosstour
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Awesome Service
Awesome service with reasonable pricing.
JS
gravatar
Juan S.
Washington, DC
Mercury Grand Marquis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
8
Hot Than July
It was Hot 🔥 in the waiting Area..!
I certainly glad that the receptionist turned on the fans..m
TK
toni k.
Hyattsville, MD
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Excellent customer service!!!
Fast service for a reasonable price - 25% lower than the dealership!
JC
gravatar
Jeanette C.
Mount Rainier, MD
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Excellent service.
ALWAYS excellent service. Will always return to this company and deal with
Henry Desmund and his helpers!!!!
CJ
gravatar
Claire j.
Capitol Heights, MD
Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2025
verified customerVerified Customer
8
My experience was very good and I had no problem in getting my work done on the vehicle.
My experience with this company is very good. I have no problem in getting no problem with my issues being resolved in a timely manner and knowing what needs to be done. All of the staffs are willing and helpful in doing their part, and I appreciate that.
TC
gravatar
Tish C.
Bowie, MD
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Awesome mechanic and front office staff!
I’ve been taking my vehicles to Desmond for a number of years. Most recently I’ve begun taking my 2020 Range Rover. Desmond is super knowledgeable about all types of vehicles. He’s honest and very kind. Dee in the front office is amazing! She is great with accomodating busy schedules. I’m grateful for their work & stellar customer service!
LR
Lilliana R.
Burtonsville, MD
Lexus IS 250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
I trust the mechanic
Desmond come highly recommended. His diagnosis has been right on and I trust no other mechanic under my hood. I waited for my service, the waiting area was clean and the reception was professional. Thank you.
EC
Eugene C.
Upper Marlboro, MD
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Great service
Excellent service my vehicle runs like it's brand new
NM
gravatar
nadine m.
Upper Marlboro, MD
Mercedes-Benz GLB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Yearly maintenance
Exceptional work with good customer service
SA
Silvia A.
Bladensburg, MD
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Oil change
I've been coming to CarLord for almost two decades, and the service has consistently been excellent. Whether it's a routine oil change or a more involved repair, they always deliver top-notch work at fair prices. The owner is incredibly honest, and as a woman, I truly appreciate feeling respected and never taken advantage of. It's rare to find a shop that you can trust completely, but CarLord is exactly that. I highly recommend them to anyone looking for reliable, professional car care.
JC
gravatar
Jeanette C.
Mount Rainier, MD
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
ALWAYS excellent service.
I have been patronizing Car Lords, and the owner, for several years. I AM
EXTREMELY PLEASED WITH THE SERVICE I RECEIVE EVERY TIME I VISIT
THE FACILITY; AND THE OWNER IS EXCELLENT!!!!!
Displaying Review 1 - 15 of 328 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.