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CARLOS AUTOMOTIVE SERVICES

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(14 Reviews)
93
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Carlos Automotive Services in Salem, OR offers top-notch auto repair services. Our experienced technicians handle everything from routine maintenance to complex repairs using state-of-the-art equipment. Customer satisfaction is our top priority. Visit us today and experience quality, affordable car care. Carlos Automotive Services in Salem, OR offers top-notch auto repair services. Our experienced technicians handle everything from routine maintenance to complex repairs using state-of-the-art equipment. Customer satisfaction is our top priority. Visit us today and experience quality, affordable car care.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(503) 390-5273

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
9045 Portland Road Northeast Salem, OR 97305
CARLOS AUTOMOTIVE SERVICES's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(14 Reviews)

SC
gravatar
Shawn C.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
10
Saved Our Butts
Carlos and his team did an excellent job. We were far from home and needed some unexpected car repairs and despite being busy he fit us in and got it done in two hours. Can't recommend this business enough!

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2023
verified customerVerified Customer
10
Great
Fantastic service
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 10/31/2023 03:14 PM

Thank you so much for your kind words! We are so glad that Carlos Automotive Services was able to provide you with fantastic service! We strive to provide the best service in the area and it's great to hear that we were able to make that happen for you.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
10
On the Road Again
I was very pleased with the quality of service received at Carlos. They went above and beyond to diagnose the issue also took the time to explain the issues. Thank you for taking the time to find a solution. Overall top notch customer service. This ease my concerns and their prices were very reasonable.
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 07/26/2023 09:31 AM

Thank you so much for your kind words, Suri. We are thrilled to hear that you were pleased with the quality of service we provided and that we were able to ease your concerns. We are committed to providing excellent customer service and are glad that we were able to find a solution. We strive to offer reasonable prices for all our services. We are so grateful you chose Carlos Automotive Services!


EG
EDGAR G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2023
verified customerVerified Customer
10
Best shop in town
The work they do is very well done the prices are very reasonable very nice people as well they let you know the progress of your car if worked on just over all good car shop and local too
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 05/24/2023 09:33 AM

Thank you for your kind review, Edgar! We are so pleased to hear that you had a great experience with us. We strive to provide excellent service and quality work at a reasonable price. We are glad that you found our staff to be friendly and that we kept you informed of the progress of your car. We appreciate your business and look forward to serving you again in the future.


JG
JOAQUIN G.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
10
Great service
Very professional
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 05/09/2023 11:32 AM

Thank you for your kind review, Joaquin! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are glad that you noticed. We look forward to seeing you again soon!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
10
Great shop highly recommend
Helped me get my Lexus back on the road In a reasonable time for a great price only shop I will trust with my cars honest and professional all the way wish the scammer shops would follow they're example
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 05/09/2023 11:31 AM

Thank you for your kind review, John! We are so glad to hear that we were able to help you get your Lexus back on the road in a reasonable time for a great price. We strive to provide honest and professional service to all of our customers and we are glad that you recognize that. We hope that other shops will follow our example.


RM
ROY M.
Gervais, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
8
The service I reviewed was exceptional Carlos diagnosed the problem for my car and quickly repaired it. He was very efficient and got my car running.
I received exceptional service. Carlos diagnosed the problem with my car and quickly repaired it.
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 05/09/2023 11:32 AM

Thank you so much for your kind review, Roy! We are so glad to hear that Carlos was able to diagnose and repair your car quickly. We strive to provide the best service possible and are glad that we could meet your expectations.


BM
BOB M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
It was excellent
Carlos Automotive was very helpful and knowledgeable. Explained what needed to be done and fixed it . I will be definitely going back.??
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 04/13/2023 09:26 AM

Thank you for your kind words, Bob! We are so glad to hear that you had a great experience with us. We look forward to seeing you again soon!

CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 04/13/2023 09:27 AM

Thank you for your kind words, Bob! We are so glad to hear that you had a great experience with us. We look forward to seeing you again soon!


BM
BERNA M.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2023
verified customerVerified Customer
10
excellent professional service
Carlos automobile did an excellent job for me, very professional and with good service, they are very kind and know how to do their job very well

ER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2023
verified customerVerified Customer
9
red light on the dashboard
excellent person, gives you
a lot of confidence and guaranteed jobs.
I have a hybrid car, I thought he would tell me he couldn't... but I fix it no problem. He found and fixed the problem, now I'm calm, without that red light that appears on the dashboard.
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 04/02/2023 12:17 PM

Thank you for your kind words, Ever! We are so glad that Carlos was able to help you with your hybrid car and that you are now feeling calm and confident. We strive to provide excellent service and are glad that we could do that for you.


Verified Customer
Woodburn, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
verified customerVerified Customer
10
Reliable services
The mechanics at Carlos Automotive are reliable and informative. They have services done in a timely manner.
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 03/28/2023 05:50 PM

Thank you for your positive review! We are glad to hear that you had a great experience with us. We strive to provide reliable and informative services to all our customers. We look forward to seeing you again soon!


BM
Berna M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2023
verified customerVerified Customer
10
Is a very good place to repair you car, is very profesional
They are very friendly, professional and kind. They help me with my car and I am very happy with the service they provide, thank you carlos automotive service you guys are awesome
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 03/27/2023 03:36 PM

Thank you for your kind words, Berna! We are so glad to hear that you are happy with the service we provided. We strive to provide the best customer service and we are glad that we could help you with your car. Thank you for your support!


JN
JUAN JOSE N.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customerVerified Customer
10
My Experience was Incredible and they understood me well,
My Experience was incredible and they understood me well
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 03/27/2023 03:39 PM

Thank you for your positive review, Juan Jose! We are so glad to hear that your experience with Carlos Automotive Services was incredible and that we understood you well. We appreciate your feedback and look forward to serving you again in the future


AC
ANTHONY C.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customerVerified Customer
10
First time there and they made me feel very welcome I will definitely go back
Needed to get a wheel bearing done, and other parts also needed to be replaced. Instead of replacing those parts Carlos took the time to fix it without charging me. They make you feel like family.
CARLOS C., OWNER from CARLOS AUTOMOTIVE SERVICES responded on 02/16/2023 03:23 PM

Thank you for your kind words about Carlos Automotive Services! We are so glad to hear that they took the time to fix your wheel bearing without charging you. We strive to make sure our customers feel like family and it sounds like we have achieved that with you. We appreciate your 5 star rating and your business.

Offers and Posts
Thanks Joaquin! ? We're glad you had a great experience with us at Carlos Automotive Services. #Salem #professional #auto #service
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Thanks for the kind words, John! We're glad to have been able to help you get back on the road. ? #CarlosAutomotiveServices #Salem #HonestAndProfessional ???
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Thanks for the kind words, Roy! We're so glad you were pleased with our service. ? #Salem #CarlosAutomotiveServices #ExceptionalService #CarRepairs ???
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Thanks for the kind words, Bob! We're glad to have been able to help you out. ? #CarlosAutomotive #Salem #AutoRepair #CustomerService
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Thank you for your kind words, Berna! We're so glad you had a great experience with us. ? #CarlosAutomotiveServices #Salem #ProfessionalService #CustomerSatisfaction
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Thanks for the great review, Ever! ? We're glad we could help you out and make sure your car is running smoothly. #CarlosAutomotiveServices #Salem #HybridCars #AutoRepair
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?? Carlos Automotive in Salem, MA is the ? spot for auto services. #CarlosAutomotive #SalemMA ?
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Thanks Berna! ? We're so glad you're happy with our service! #CarlosAutomotiveServices #Salem
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Thanks for the great review, Juan Jose! ?We're so glad you had an incredible experience with us. #CARLOSAUTOMOTIVESERVICES #Salem
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Thanks for the kind words, Anthony! ? We're glad we could help and that you felt like family. #CARLOSAUTOMOTIVESERVICES #Salem ??
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Thanks for the great review, Carlos! ? We're so glad to hear that your car was fixed quickly and to your satisfaction. #CARLOSAUTOMOTIVESERVICES #SALEM
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