business image

Carmine's Import Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(253 Reviews)
88

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of. Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(336) 993-5506
Closing in 49 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
318 W. MOUNTAIN ST. KERNERSVILLE, NC 27284 USA

Affiliations

ASE Certified
ASA
Be Car Aware
MAP
Carmine's Import Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(253 Reviews)

Verified Customer
Greensboro, NC
2023 Tesla Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2025
verified customerVerified Customer
10
Everything was excellent
I was very impressed with the way they kept in touch digitally. Very easy to understand.

The work was first class. Very happy.
Carmine C. from Carmine's Import Service responded on 09/16/2025 09:37 AM

It's wonderful to hear that you found our communication clear and easy to follow! We aim to keep the digital chatter flowing, just like a well-tuned engine. And we're glad to know you were impressed with the quality of our work. It's always nice to leave a customer feeling delighted! If you have any more vehicles to import, you know where to find us.


DL
gravatar
DIANE L.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2025
verified customerVerified Customer
8
Great service
Communicated frequently when issues were identified.
Car repairs well done.
Carmine C. from Carmine's Import Service responded on 09/16/2025 09:37 AM

We're glad to hear that communication hit the mark for you! Keeping those lines open is like having a trusty GPS on those unexpected detours. And when it comes to repairs, we strive to get it right the first time—after all, nobody wants a car that plays hide and seek with the road. Thanks for choosing us for your car repairs!


Verified Customer
Walkertown, NC
2019 Tesla X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2025
verified customerVerified Customer
10
Great service
I brought my car in for a repair. They provided a comprehensive inspection on other repairs for us to consider. They were not pushy and easy to work with.
Carmine C. from Carmine's Import Service responded on 09/16/2025 09:37 AM

We're glad to hear that your experience with us was smooth sailing! It's important to us that our customers feel informed without the pressure to commit, so we're delighted you appreciated our approach. If you have any other questions or need further assistance in the future, know that we’re just a phone call away. Safe travels on the road ahead!


DC
gravatar
DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2025
verified customerVerified Customer
7
Repair cracked front wheel
Repair cracked wheel and Replace both front lower rearward control arms and Perform alignment.
Carmine C. from Carmine's Import Service responded on 09/14/2025 09:40 AM

We appreciate you taking the time to share your experience with us. It sounds like you had quite the to-do list with the cracked wheel and control arms. We're glad you trusted us with your vehicle and hope it’s running smoother than ever now. If there's anything more we can do or if you have further thoughts, feel free to reach out. Here’s to safe travels ahead!

Employees worked with

AW
gravatar
ANGEL W.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2025
verified customerVerified Customer
9
Great work
Your customer service and work you guys do is excellent...I have had two cars that Carmine's has done work on and I have never any issues...Keep up the great work
Carmine C. from Carmine's Import Service responded on 09/09/2025 09:35 AM

We're delighted to hear about your positive experience with our customer service and the quality of work on your vehicles. It's always a pleasure to know we've kept your cars running smoothly. We appreciate your support and commitment to Carmine's Import Service. Rest assured, we’ll keep the engines running and the smiles coming!


SC
gravatar
Steve C.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2025
verified customerVerified Customer
10
VW GTI repair
Excellent service and communication.
Carmine C. from Carmine's Import Service responded on 09/05/2025 09:38 AM

We're glad to hear that you experienced excellent service and communication! It's always our goal to keep things running smoothly, like a well-oiled engine. If you need anything else or have questions in the future, we're just a call or click away.


CG
gravatar
Craig G.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2025
10
Very great same day service
Very Professional help with making the correct decisions for repairs.
Carmine C. from Carmine's Import Service responded on 09/05/2025 09:38 AM

We appreciate your feedback! It sounds like our team was able to steer you in the right direction, and that’s always our goal. Making the right repair decisions can feel a bit like navigating a maze, so we’re glad we could help you find the exit. If you need assistance in the future, just give us a shout!


Verified Customer
Kernersville, NC
2019 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2025
verified customerVerified Customer
10
Nice work. I love their new loyalty rewards program.
Glad the loyalty rewards program is back. There is great opportunity for savings and also great benefits that are included. Thanks guys!
Carmine C. from Carmine's Import Service responded on 09/05/2025 09:38 AM

We’re delighted to hear that you’re excited about the return of our loyalty rewards program! It’s always great to have a chance to save and reap some fun benefits along the way. Our team is committed to making sure you get the most out of your experience with us. Keep an eye out—there's always more to discover! Your feedback really keeps us motivated.


Verified Customer
Winston Salem, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2025
verified customerVerified Customer
7
Good Overall
I feel the prices are a little steep on somethings.
Need more discounts for customers to be able to use.
Carmine C. from Carmine's Import Service responded on 09/05/2025 09:38 AM

We appreciate your feedback regarding our pricing. While we aim to provide quality service and products, we understand that everyone loves a good deal! We're always looking to balance quality with affordability, and your thoughts on discounts are noted. Keep an eye out for any promotions we might have in the future. In the meantime, if there's anything else you'd like us to consider or improve, we're all ears!


CG
gravatar
Craig G.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2025
verified customerVerified Customer
10
Very friendly atmosphere
Very Professional service
Carmine C. from Carmine's Import Service responded on 09/02/2025 09:35 AM

We're pleased to hear that you found our service to be very professional! We aim to keep things running smoothly—like a well-oiled machine. Your support encourages us to maintain our high standards and continue serving our customers with excellence. If there's anything else we can assist you with, just give us a shout!


Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2025
verified customerVerified Customer
10
Good
Great people great service. It was just a little bit too pricey for me.
Carmine C. from Carmine's Import Service responded on 08/29/2025 09:38 AM

We're glad to hear you enjoyed the service and found our team to be great! Pricing can sometimes feel like a game of Monopoly where the board just keeps getting bigger. We always strive to provide value, and your feedback is invaluable as we continue to evaluate our offerings. If you have any suggestions or specific services you’d like to see, we’re all ears!


CP
gravatar
Charlene P.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2025
verified customerVerified Customer
10
Diagnostic
I was very satisfied with my experience. I needed to have a diagnostic done on my car. The company offered to pick my car up and they gave me a call within an hour. I was given an itemized statement of what needed to be prepared. I was very satisfied with the professionalism and service I received.
Carmine C. from Carmine's Import Service responded on 08/26/2025 09:37 AM

It's fantastic to hear that you were satisfied with your experience! We're all about making diagnostics easier—who doesn’t love the idea of a pick-up service? It’s like ordering takeout, but with your car. We're glad our team could keep you informed with an itemized statement and maintain that level of professionalism you deserve. If your car could talk, we bet it would be raving about us too! We appreciate your business and your kind words.


LM
gravatar
LUDMILLA M.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2025
verified customerVerified Customer
10
Safe on the road in my favorite vehicle
The only shop I will ever take my 2013 Nissan Rogue S 2.5L 4 Cyl GAS QR25DE (with over 117,000 enjoyable miles on her odometer) to be maintained and serviced is to the highly skilled GENTLEMEN (they are THE BEST) mechanics who work at the shop that Carmine has built up over the past years — a shop that is highly respected and recognized not only in Kernersville NC but nationally. Due to the age of the Rogue (and the way I drive) there was some hefty work on hardware under the chassis where the rubber meets the road and keeps them attached and functioning and keep me safe, along with alignment and cooling along with the oil change/lube for which I made the appointment, this was one of the pricier appointments for this year but worth every penny. I want to keep the Rogue for many more years to not have to spend $$ on the new Expensive cars. And the Rogue is the best car I ever owned in my 58 years of driving and purchasing. The Rogue is just as spunky (!!!) now as it was when I purchased it used with only 21,000 miles on it.
Carmine C. from Carmine's Import Service responded on 08/26/2025 09:37 AM

We appreciate you taking the time to share your experience with us. It sounds like your 2013 Nissan Rogue has a special spot in your heart, and we're delighted to know it’s in such good hands with our team. Keeping a car running well for over 117,000 miles is no small feat, and it’s clear that you and your Rogue have shared quite the journey.Those beloved wheels surely know how to keep things exciting, especially when they’re treated with the care they deserve. We agree, why spend money on a new car when you can maintain a classic that’s spunkier than ever? Our mechanics take pride in their work, and it's always rewarding to hear that their skills are appreciated. Wishing you many more miles of enjoyable driving ahead!

Employees worked with

MC
gravatar
Mike C.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
10
Very thorough!
My Volkswagen had a coolant leak I could't seem to figure out. Carmines got me in quickly, did a thorough pressure test and found the leak! They had me back on the road in two days! Even sent a detailed inspection about the rest of my car. With the first class customer service and attention to detail I will definitely be back!
Carmine C. from Carmine's Import Service responded on 08/23/2025 09:39 AM

We appreciate you sharing your experience with us! It sounds like your Volkswagen had quite the dramatic coolant escapade, but we’re glad we could bring it back to its cool and calm self. Two days is our magic turnaround time for fixing those sneaky leaks. Our team is always here to ensure your car is in tip-top shape, and it’s great to hear that the detailed inspection gave you peace of mind too. We look forward to your next visit for whatever adventures your car might have in store!


TM
gravatar
Tommy M.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
10
Professional, efficient service on my Ford
After learning Carmine's Import Service doesn't ONLY service European Imports, I decided to give them a try on my Ford truck. From the initial drop off, the service team was responsive and answered all questions I had. The service was completed quicker than expected, and included a highly detailed "Digital Inspection Report" as they call it, a report with dozens of photos of the underside of my truck, pointing out anything that might need attention now or in the future. They even let me know about their numerous financing options, very thorough work, and professional. Highly recommend.
Carmine C. from Carmine's Import Service responded on 08/23/2025 09:39 AM

We're delighted to read your positive experience with us! It’s always great to break the stereotype that we’re a one-trick pony—though our European cars do like to think they're the stars of the show. It sounds like your Ford truck received the royal treatment with our Digital Inspection Report. Who knew the underside of a truck could have its own photo album? We're glad our team was able to answer all your questions and ensure that you felt well taken care of. Plus, knowing about our financing options surely adds a cherry on top! Thank you for your recommendation; we appreciate your support and trust in our service!

Employees worked with
Offers and Posts
?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

? Let's celebrate Stuart McHenry for 8 dedicated years at Carmine's Import Service! Your tireless efforts keep our wheels turning smoothly #EmployeeSpotlight #AutoMaintenance ?

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

? Let's give it up for Dillon S! ? With your 10 years of dedication, you've truly become an indispensable part of our team. Your expertise and positive attitude are a winning combo! #EmployeeSpotlight #TeamPlayer

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. And 0% APR is available. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

5% OFF up to $200.00 when you Pay with affirm. Low monthly payments. Approvals in seconds. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Pay with affirm. Low monthly payments and 0% financing. Approvals in seconds.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Thanks for the 5-star review, Andrew! ? We're thrilled to hear you found our service outstanding. Making car maintenance easy is what we're all about! ? #CustomerSatisfaction #QualityService

Pay with affirm. Low monthly payments and 0% financing. Approvals in seconds.
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.