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Classic Collision Chapel Hill

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
79
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
79
Net Promoter Score ®

Business Details

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Contact
(919) 537-0770
No Business Hours Provided

Business Hours

* No Time Zone Provided
11744 US 15 501 N Chapel Hill, NC 27517-6016
Classic Collision Chapel Hill's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)

JT
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James T.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2023
verified customerVerified Customer
9
2017 Subaru Forester
Friendly and professional staff.

JD
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John D.
SUBA Outback Premium Automatic PZEV w/All-Weather Pkg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2023
verified customerVerified Customer
10
Excellent service
Carsmart kept me informed through daily updates. Handled communications with insurer and the quality of the repair work was great

KD
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Karen D.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2023
verified customerVerified Customer
10
Folks did a fantastic job and were very polite and professional.
I would send folks to this repair shop without hesitation. Good people and good job

MR
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Matthew R.
SUBA Impreza Wagon Sport Premium w/Continuously Variabl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customerVerified Customer
10
Awesome customer service and body work!
Highly recommend this body shop. I went there years ago when it was Brown's but hadn't had a reason to go back until now. This CarSmart is awesome. Ivye is a delight to work with. I received a text every couple days with updates and the work was done on time and the quality was exceptional. 10/10

VC
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Victoria C.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2022
verified customerVerified Customer
10
The Best !!!
Excellent !!!

JH
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James H.
SUBA Outback Premium PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2022
verified customerVerified Customer
10
it was good
good place to get my car all fixed up. was nice for them to clean the inside of my car

CW
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Coleman W.
SUBA Outback Premium
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2022
verified customerVerified Customer
2
Slow progress, minimal communication, and poor repair
Unfortunately, this one did not go well. The car sat there for a week before I had any communication from CarSmart. Then they didn't let me know when the first bumper they got in was the wrong one. They delayed my pick up at the very last minute, to 3 days later, and when I finally got my car back, the repair (a new bumper, newly-painted) had a small scratch and dent and dark black mark (white bumper).

JS
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Jeff S.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Great Service and work.
Excellent quality of work on the vehicle. Very nice staff and excellent job of keeping me posted on the progress of work.

WJ
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Whitney J.
SUBA Forester Limited Automatic PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Great service, great people!
This place has some of the best customer service I have ever experienced. This is especially true considering how frustrating I imagine it can be these days dealing with expectant customers and extended service times as they wait on parts. I travel for work, and they arranged for my car to be brought to their location for me. They kept me updated regularly via text and their online service page. They even finished a bit earlier than expected. Fingers crossed I never need collision repair again, but for anyone who does, I would 1000 out of 10 recommend. Thank you so much to Ivy, Cathy, Bonnie, Adam, and Jason for facing my anxiety head on and answering all of my calls and questions with professionalism and courtesy. Haha. I appreciate you all!

LC
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Lynda C.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Great Job!
Great Job!

Displaying all 10 Review
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