Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online! Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online!
As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency.
Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for a water reclamation fee. These fees, coupled with the promise of a car wash, might seem like a small consolation, but they do little to justify the unjustifiable.
Upon scheduling my appointment for 12:00 on a Tuesday, I arrived punctually, only to find the service center devoid of any semblance of customer care. There was no one to greet me, leaving me to wander aimlessly until I stumbled upon an individual who, for the sake of this review, shall remain nameless. This initial encounter set the tone for what would unfold as a series of disappointments and frustrations.
The following day, I received a text notification that was as unintelligible as it was unhelpful, accompanied by a vague video from the technician, leaving me none the wiser regarding the outcome of the diagnosis. Such lack of clarity only compounded my growing sense of unease.
It was on Thursday that the true extent of Chapman Hyundai Scottsdale's incompetence was revealed. I was informed via text, in a manner so cursory it bordered on disrespectful, that the air struts of my 2015 Hyundai Equus were leaking and would require a repair totaling an astronomical $8000.00. Shockingly, this figure was presented to me without any itemization, leaving me to speculate that the lion's share of the sum was earmarked for labor costs. The OEM struts themselves retail for a fraction of the quoted price, further exacerbating my suspicions of price gouging and dishonesty.
Refusing to be swindled, I communicated my decision to seek alternative repair options. To my dismay, I was met with further resistance and obstinance. Not only was I informed that I would still be required to pay the exorbitant diagnosis fee, but I was also instructed to make yet another appointment to have my car retrieved--a process that should have been seamless and accommodating but instead felt like an exercise in futility.
Upon reclaiming my vehicle at the appointed time of 12 noon, I was greeted once again by the disheartening sight of neglect and indifference. My car, far from the promised post-service car wash, was ensconced in a layer of avian excrement, akin to a vehicle abandoned in a salvage yard. Fingerprints marred both the exterior and interior surfaces, a particularly egregious offense considering the pristine white interior of my car.
Seeking clarification and redress for this litany of grievances, I approached a staff member in the service department, only to be met with apathy and disdain. My inquiries regarding the promised car wash were met with a dismissive shrug, followed by a perfunctory turn of the back.
In summation, my experience at Chapman Hyundai Scottsdale Service Department was nothing short of a nightmare. From the predatory pricing practices to the abysmal customer service and woeful lack of transparency, every aspect of my interaction with this establishment left much to be desired. I would caution any prospective customers against entrusting their vehicles--or their hard-earned money--to this establishment, lest they too fall victim to the same catalogue of incompetence and indifference that marred my experience.
Here is the Video of my Car after Chapman Hyundai Service Department. Pictures below Dropbox link
https://www.dropbox.com/scl/fi/5u4m0y0awcelbeph3v7za/20240413_123045.mp4?rlkey=w2lzkfm973961bbaddixi7owm&dl=0