Sales Department 's Reviews

4.9

(156 Reviews)

Write a Review

Reviews that include

Recent Reviews

Pearl T.

Virginia Beach, VA

08/13/2025

Category: Sales

Car searching

I went to your dealership in Virginia Beach to possibly purchase a Hyundai Elantra. Beautiful car, but instead I chose another dealership. Collin Heath, was our contact at Hyundai. He was aware that I was also looking for a car someplace else. I have rarely met someone who was so professional, patient and overall very friendly. Did not rush me as I still wanted to see other cars I might be interested in. Although he stated he was relatively new at his position, he did not show it. Very knowledgeable. I really appreciated the time he took with me and my son.

Michele T.

Virginia Beach, VA

08/13/2024

Category: Sales

Worst customer service I have ever encountered in my 40 years

I used to love this dealership. They always had convenient appointments and were always so well at communicating….I don’t know what has happened over the last 2 years, but I wouldn’t recommend this dealership to anyone. I’ve had the worst experiences with them over the last few months trying to get my car fixed for a known engine issue. When I asked why it wasn’t just recalled I was told that it’s cheaper for Hyundai to fix the issue on a case by case basis… I have had to drop my vehicle off several times for days on end for oil checks. I completely understand the need for those types of checks when dealing with warranty related items, but one of the times they had my car for 2 days before telling me that I brought it in too early and that I’d need to bring it in again in another 100 miles. The lack of communication is abysmal. Once I finished all of the warranty hoops I then had to wait for an approval from corporate. After a week of not hearing anything and not being able to get ahold of anyone I requested the general manager’s assistance. He was able to verify that my warranty claim was approved and the engine just needed to be ordered. I called to check a week later after hearing nothing yet again and was told that the engine still hadn’t been ordered, but it would magically get there and installed by the time I needed to leave for vacation. I made it abundantly clear that I had already paid for the vacation and other family members were meeting me SEVERAL times every time I spoke to them. I was assured that if I was given a rental at that time that I could get special permission to take it out of state to attend. After getting the rental I was then told that I could not take it out of state, but my car would be ready before I left. After all of my experiences I voiced my concerns and was told my vehicle would be ready for me to leave on Monday…. I reached out the Wednesday before… no response, then the next day. I was told that the engine wasn’t in yet, but once it was in it would only take a day to put in. I reminded them that I was leaving on Monday and was told that if it came down to it there would likely have to be an exception made for the rental to go out of state. I said, ok, either is fine I just needed a vehicle and couldn’t miss the trip. Monday rolls around and guess what’s not done?! My car, and I’m told that it was promised to be ready by close of business on Monday. That was NEVER in our discussion. Why would I be okay with leaving to drive 10+ hours out of state at 6pm???? To top the cake of this whole thing I was then called at 4pm and told my car was done, but when I verified exactly what was done the services that we discussed and had in writing weren’t complete. It’s now Tuesday and they still aren’t complete… and in true Checkered Flag fashion, nobody has called to follow up since I spoke to them yesterday at 4pm. I’m very interested to see how they will respond to this review as I have everything in writing or voicemail to verify all of my claims. Bottom line, AVOID THIS DEALERSHIP AT ALL COSTS.

Juanita H.

Virginia Beach, VA

02/14/2024

Category: Sales

Unsatisfactory Customer Relations and Engagement and Issue Resolution

I purchased a Hyundai from Checkered Flag Hyundai World, Virginia Beach, July 2023 from salesman Demario Street after having conversations about anticipating the purchase of an SUV. I believed Demario and I had developed a trusted rapport over a multi-year time span. A day or so before purchasing a 2023 Hyundai Santa Fe, I informed Demario that I wanted an SUV with a tow hitch and that I was considering the VW Atlas as well. Demario provided information that made me comfortable with purchasing the vehicle that did not have a factory installed tow hitch, and having the tow hitch installed by Checkered Flag, at a later date. I financed the tow hitch with the SUV purchase. During the purchase, Demario stated all parts of the tow hitch were not in stock and that he would hold on to a portion of the parts that were in stock and would call me when the remaining parts were available, also that he would introduce me to a couple of his recommended service technicians when I arrived for the service. I remained patient awaiting his anticipated contact. Within a month of my purchase and without being contacted, I alerted Demario that I’d seen that there were recalls on Hyundai’s with tow hitches. Demario assured me that there were no Hyundai Santa Fes that Checkered Flag had sold under the recall campaign.
Fast forward to December 28, 2023 – I texted Demario requesting the service department contacts that he stated he’d recommend. I told him that I was traveling in-town and required an oil change. He texted me back with the names, and associated numbers, of his recommended contacts. Demario also texted that he wasn’t there (at the dealership) – that I would need to call service, directly, myself.

That day, I called and spoke with someone at Checkered Flag who said they would not have any appointments for oil changes until a month out because of the service they were performing on recalled vehicles. I followed up calling the specific numbers Demario provided, via text, and left several messages on voicemail, over the course of a couple of days, for either of the two individuals Demario recommended. To date, I have NEVER received a return call.

The following weekend, I drove directly to another Hyundai dealership, in the DMV, and received an oil change –including the first maintenance service—that very same day I visited.

In January 2024, I emailed the Hyundai Corporation summarizing the issues I'd experienced. They replied on January 29, 2024, establishing a case number, apologizing for my experience, stating “customer satisfaction is one of Hyundai’s top priorities,” and guiding me to contact Checkered Flag Hyundai World to speak with the manager of the sales department or the General Manager (GM) of the dealership, directly.

On Monday, February 11, 2024, after 2pm, I called the dealership and initially reached salesman/Paul Hamm – I asked to speak with the GM. He told me the GM wasn’t there. I asked for the GM’s name; Paul gave me the name of Ryan Garner. Paul asked me the nature of my call. I advised of the tow hitch issue, stated I’d contacted the Hyundai Corporation, and that I was calling the dealership for reimbursement.

Shortly thereafter, I discovered I had a voicemail from Adam Hamilton who stated he was calling to confirm my address and he’d send a check out. I attempted to return Adam’s call – calling his associated numbers several times. I spoke with the Checkered Flag receptionist/Darlene who called Adam Hamilton, George Hamilton, to which I chuckled, stating I wanted to speak with “Adam,” not “George” Hamilton, the actor. After several failed attempts to contact Adam, Darlene provided me with what she said was Adam’s direct number and stated she’d transfer me. After the transfer, I reached a voicemail, several times, that did not contain Adam’s name; however, I reluctantly left a message. Being unsuccessful with speaking with Adam via telephone, I drove to the dealership.

I arrived at the dealership and saw Demario, immediately, at the front door. I told him I was there to speak with Adam Hamilton about receiving reimbursement for the tow hitch I’d never received. Demario surprisingly asked me, “They didn’t contact you?” Then, Demario walked straight to someone [I’d come to learn was Adam], and I followed. I told Adam I wanted to pick up the check after he stated he’d mail it. During the conversation with Demario and Adam, I told Adam I’d attempted to return his call, earlier, that I experienced difficulties being connected to his extension and that the Checkered Flag receptionist stated she’d connect me to George Hamilton. I told him what I’d light-heartedly stated to Darlene after she called him George. Demario laughed stating he’d call him George [too]. I asked Adam if the reimbursement would include consideration associated with financing the tow hitch. Adam responded, asking me if I had called the dealership to ask about the tow hitch. I asked him if the onus was on me – the customer— for the tow hitch [receipt and] installation? He stated he was trying to figure out who was responsible. In betwixt and between, Adam asked me if I still wanted the tow hitched installed. I replied, no, I was salty about the entire situation. [*My thought was: Like, how can you have confidence in an organization that conducts itself in such a manner?] I stated, me, not being contacted about the tow hitch, was something he needed to discuss, internally, amongst them (Demario, himself and his staff). I told them I followed up with the contacts Demario provided me; that I’d called the service department several times – had left voicemail and never received a return call. Adam then asked who was responsible. I looked at Demario, who replied that when he spoke with the service department reps, he was always told the parts were on back order. I expressed to both men that I’m always quick to apologize when I am at fault. Neither of them apologized, ever. Demario and Adam both discussed that the individual in the service department got fired for not returning calls. I was stunned and expressed sorrow for the firing. They both stated the former employee deserved it.
I followed up by asking how soon I should expect the check because I’d be in town for a few days. Adam entered some data into a computer, stated he’d made the appropriate request and stated he would be off work on Tuesday, but would return to work on Wednesday, February 14, 2024, however I could follow up on Tuesday if I’d like. I stated I would not bother him on his day off, I’d be fine with following up on Wednesday when he stated he’d return to work. He said he would be available after 3pm, Wednesday – after the company’s harassment training, quipping that the company would teach [them] how to harass [people]. I gave both Adam and Demario a light-hearted fist bump and told Adam I’d talk with him/Adam on Wednesday.

I called Adam at 3:40pm on Wednesday, February 14, 2024. I reached a generic voicemail recording, again, and did not leave a message. Later, I drove to the dealership and was greeted by an employee/Maya who told me she’d locate Adam. Moments later, I greeted Adam, who immediately stated the check was cut. I asked him if it included associated finance consideration because I was now approaching six (6) [actually, seven (7)] months of car payments. He stated sales tax was the only thing he asked for. He went to his desk and used a calculator to tell me the sales tax would be $17 and change. I said to him, I would not belabor the issue of finance charges, that “I’d let karma handle it.” Then, I asked Adam when I should expect the check. He told me I will get it when it comes. I asked again, when should I expect the check –because I told [him] I would only be in town for a few days. He said he didn’t make the owner [of company] sign checks. He proceeded to say the onus was on me and the dealership…we both were at fault, that he was the one who requested the check, and he didn’t have to give me anything. I told him he did because I did not receive the tow hitch, nor the (associated) service. I asked him again, what has been his experience regarding a check arriving at the dealership with respect to a similar/historical situation. He said it could arrive tomorrow. I said, “Thank you, that’s all I was asking.” Then Adam said he didn’t like what I said or he didn’t appreciate what I said about karma, and that karma didn’t apply. I told him it did – listen to the Taylor Swift song. I walk a few steps away from the desk and then a few steps back, telling Adam [because of this experience] I was not going to do business with Checkered Flag again and that I was going to document the experience. He popped his lapel and said, “Good,” [my name is] Adam Hamilton!” I replied, “I know who you are…George.” Then, I left the building.

I’ve shared with family and friends from the moment this experience became an unpleasant ordeal, that if I did not get an appropriate, satisfactory resolution in this matter, karma would ensure I am made whole regarding this experience, some kind of way.

I’m keeping my peace about this matter. *As my beloved mom used to say, “Follow your first mind; it won’t lead you wrong.” And as beloved Maya Angelou guides: “When someone shows you who they are, believe them…the first time.”

It's February 14, 2024. Happy Valentine’s Day!

Harry S. Truman - "The buck here."
Notion: Management ultimately takes responsibility.

Karla W.

Virginia Beach, VA

09/29/2023

Category: Sales

My new Elantra

I was so impressed with Denise Pollinchock who assisted me in the purchase of my new Elantra. She is so professional and is a jack of all trades in everything from the time you start until you drive your car home. Thanks Denise !! I will never forget how smooth the purchase went with all your knowledge and help. I give you a 5 out of 5. Or a 10 out of 10 whichever dcale they use. Best purchase in my life. She actually took time to show me everything inside my car and how to use it. Very proud of the car and of Denise also.

Donna P.

Virginia Beach, VA

12/31/2022

Category: Sales

Purchased a new car

In November our Santa Fe was rear ended after tear down was totaled. So we had to shop for a new car. Martene was an excellent salesperson. She answered our questions about the Santa Fe and the Touson which we were wavering between. She even provided use an overnight trial with a black one and I decided I wanted to change to the red. The purchase process is great now that you only deal with one person. Thanks for a great experience!

Rick J.

Virginia Beach, VA

04/17/2022

Category: Sales

Pre-owned purchase-Could have been better

I had purchased a pre-owned vehicle from this lot (my previous vehicle was lost in an accident when another driver ran a stop sign). I had done some comparison shopping while waiting for the insurance company to settle and thought these guys seemed reputable. Their market strategy is to offer a sale staff that works on salary and not commission. When it came time to purchase, I went back and 1 of 2 vehicles I was interested in was still available. Almos through with the transaction, the salesman started pressuring me to purchase a service/warranty plan from a choice of about 5. Told him I wasn't interested at that point, which struck a nerve with him. We sat in his cubicle for what seemed like an eternity while he haggled and haggled. Started with a guilt foundation that I'd heard before from a dentist trying to sell me a descaling process instead of a routine cleaning "I wouldn't let my family walk out of here without this". He was not going to let me leave until I purchased one of these needless plans. I went with the bare minimum, GAP insurance, which I thought was useful. A test drive of the vehicle was never offered. I noticed a small ding in the windshield after I left, but as car sales go, you can never go back once you drive off the lot. I only continued because time was crucial. I'm leaving for a new job in Maine in a week and had to do something, and the insurance company didn't leave me much time with the rental once they settled. I had to man up and do something, no choice.

CHRSTOPHER R G. from Checkered Flag Hyundai World responded on 04/19/2022 09:08 AM

Concerns being address by Team Leader. All interations and experience discussed along with windshield concern scheduled for repair.

Sandeep Reddy V.

Mechanicsville, VA

2022 Hyundai Santa Fe

03/21/2022

Verified Customer

Category: Sales

I am happy with Chackered flag customer service

Happy

Elizabeth B.

Virginia Beach, VA

2022 Hyundai Elantra

03/08/2022

Verified Customer

Category: Sales

Excellent experience!

Jeffrey was an excellent sales representative! He was extremely informative and an enjoyable person to interact with. The purchasing process was quick and without hassle. He even gave us a delicious present when we departed! All in all the experience was completely satisfying.

Verified Customer

Chesapeake, VA

2022 Hyundai Venue

03/01/2022

Verified Customer

Category: Sales

This was easier than I expected

Everyone hates going into a car dealership & dealing with the sales people. THIS EXPERIENCE, for the first time, was easy. No high pressure sales tactics. No stress. Quick responses to my questions via text or email. And overall, I got my car at a GREAT price (even though everyone thought I wouldn't because of the chip shortage, yadda, yadda, yadda!...)
Demario was my sales guy and he came THROUGH with all the information I needed to know, to make a good decision! Before I even signed the papers, I was telling friends and family about him, the dealership, and the great price I got my new leased car.
Put it this way folks - there's a reason we're seeing A LOT of Hyundais on the road lately.

Laura G.

Summerville, SC

02/28/2022

Category: Sales

New Car Purchase

From out of state and purchased my new Tucson from Martene. She took her time to show me all the great features of my new car. Quickest car purchase ever.

Bennie G.

Virginia Beach, VA

2022 Hyundai Palisade

02/27/2022

Verified Customer

Category: Sales

Car purchase

Loved every thing about the purchase of my new car. No stress

Verified Customer

Summerville, SC

2022 Hyundai Tucson

02/22/2022

Verified Customer

Category: Sales

Painless Vehicle purchase

Our sales person Martene was one of the best sales people we have ever dealt with while buying a vehicle. She knows the product and took her time with us. No pressure and spent as much time as we needed to learn our car.

Verified Customer

Elizabeth City, NC

2022 Hyundai Elantra

02/21/2022

Verified Customer

Category: Sales

Great

Everything was good

Kathryn L.

Poquoson, VA

2022 Hyundai Santa Fe

02/20/2022

Verified Customer

Category: Sales

Santa Fe review

I found the vehicle online and spoke to the salesperson to arrange a test drive. He followed up with me and made sure the vehicle was ready and available for me to see and drive it. The price was exactly as posted and the paperwork went very smoothly.

Kyle S.

Virginia Beach, VA

2022 Hyundai Kona

02/19/2022

Verified Customer

Category: Sales

A No Nonsense Buying Experience

This was the best buying experience I’ve had at a car dealership. The price on the website reflected exactly what I paid. The staff was friendly and welcoming, and Paul was great throughout the whole process. I was thinking I’d have to spend an entire day getting my new vehicle, but was in and out in 90 minutes.

Displaying Review 1 - 15 of 156 in total