Ridge Service began in 1971 on Ridge Road in Lyndhurst, NJ as a national brand gas station and automotive repair business; this is how Ridge Service got its name.
In 1984, Ridge Service moved to Union Ave, Rutherford. In the year of 1985, while attending college, I, Chris Caputo, started working at Ridge Service as a mechanic. I found
Ridge Service began in 1971 on Ridge Road in Lyndhurst, NJ as a national brand gas station and automotive repair business; this is how Ridge Service got its name.
In 1984, Ridge Service moved to Union Ave, Rutherford. In the year of 1985, while attending college, I, Chris Caputo, started working at Ridge Service as a mechanic. I found my passion was working on cars, it came easy to me. I learned 20 years of experience from my boss in 4 short years.
In 1990, my boss wanted to move to PA, so he offered me the business. I was 23 years old, but I felt this is what I truly wanted deep in my heart. Fighting through the fear and doubt, wondering if I would succeed, I chose to go forward and buy it anyway, and changed the name to Chris Ridge Service.
In the year 2000, the business was growing. Ironically the owner of a national brand gas station, now Delta station on Park Ave, wanted to retire and offered to sell me his gas station. I agreed and 31 years later, I am still here continually building and improving the business to honor God, support my family and church while providing the neighborhood with service in integrity, loyalty, and excellence.
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When your car was towed in there was no oil and it was running rough. We performed a diagnosis and oil change. Your car had a connecting rod bearing noise engine oil was black and long overdue. We only charged for the diagnosis and oil change and advised that any additional work would not be worth it given the age and condition of the car. If we didn't change the oil, you would have been unable to drive away. Regardless, we’re genuinely sorry to hear about your experience. It sounds like there’s been a case of miscommunication, and that's certainly not how we like to roll. While we aim for transparency, it seems we fell a bit short this time. If there's anything more we can do to help clarify or resolve the situation, please let us know. Your feedback is valuable, and we strive to improve, even if we can’t make the car magically get better on its own.