Reviews that include

Cillis 78

Repair 26

Team 25

Oil Change 23

Cillis Car Care 22

Recent Reviews

Champina M.

Houston, TX

04/30/2024

HORRIBLE - CROOKS - UNQUALIFIED TECHS - UNPROFESSIONAL STAFF

I approved my car services on 3/6/24 and my vehicle is in terrible condition since pickup, I have returned, emailed, called, and text. I will be physically coming in for the OWNER as I previously requested in all forms and still have yet to see or speak with. I have been more than patient and YOU ALL don't seem to care at all. I am requesting to meet with the OWNER and schedule a drop off date for my vehicle. I would like to discuss services provided since 3/4 dropping my vehicle off and picking it up 3/28. My vehicle has the EXACT dash lights as when I brought it in and I have been told over 3 different stories regarding repairs that were all confusing and conflicting from tech's to office staff, different person telling me different things about my vehicle without any knowledge of history or repair because it was clear no one was reading any notes when they advised anything regarding me picking up my car. I picked vehicle up 3/28, and 2 dash lights on at pick up, told a check engine may come on that it was turned off for trans code! ABS left and right rear was in your estimate and the Lights were on as well. I was advised that there wasn't really a road test, as I declined brake work on estimate. Well if it was never tested how are you aware it was repaired. Why wasn't this Trans code addressed in the diagnostic report as that was the concern for the vehicle: Is my vehicle salvageable with repair not Extensive or I'll decide to go get a new car. KEVIN was advised at drop off for diagnosis that I didn't want to repair anything if there was a major issue, the purpose of the diagnostic was to advise me and I was sent an estimate and told "Oh you have a few leaks, repair them ALL and your vehicle regularly maintained will perform. A 2-day job turn-around turned into a week of hell including staff lying, making stories up, and me showing up 7 days later and being told my vehicle was no good and undriveable; for answers that were still unprofessional and unsatisfactory. Excuses were made on everyone's behalf and then I'm told how the tech's dropped the ball as if I should feel sorry for them. I advised the vehicle had unsatisfactory repair on the text sent to me the next day (your office is closed Saturday-Sunday), so following Monday, I advised wanted to bring the vehicle back for dash - check engine etc. I was then told you all are "Too Booked" I can't until next Monday, so I wait a week and bring the vehicle 4/15. You all put on a machine/code reader and call me for pick up - oh it's trans code as we discussed on pick-up and code P0420. I requested a detailed report start-finish for my vehicle and Kevin stated oh I have to download it and I'll email it tomorrow - again where is the report, where is the email 2 days later no communication, no plan of action as you print one page of codes and give me my car keys I notice and advise a code related to the repair you completed so I question it and I'm told "Oh snap you are correct, well Ms. Moss you have a 3 year warranty or 36,000 mile whatever comes first"! WELL Kevin, when will you all service my car if its covered and why didn't he at least call next day to arrange, because All the staff wanted to cut lights off and hurry home, no courtesy after All the mishaps with a new customer experience they continue to display lack of quality and customer service. You don't acknowledge a mistake with "OH Snap", nor do you tell a Woman anything, he told me after I questioned him it could be a "Dummy" code, Unacceptable answer Kevin, not after you just repaired this on the vehicle unless it was "Dummy" repair! Kevin should also be careful speaking to women as he asked for a male, my brother stating I am not understanding him or maybe he wasn't using proper words to communicate. I understood it all and I questioned to a point he was unable to tell me anything, I also discovered the lack of quality when the vehicle was brought in. You put on a scanner, read codes, communicate codes to staff, advise how you fail to see a code related to your repair 7 days prior? Someone is Not paying attention to details, communicating, and it's Your company's reputation on the line. (Short handed on tech's, tech's touching other tech's work, non communication between tech's and staff, staff not communicating with customers at all, these are all the factors that contribute to poor customer service and quality work. Please contact me to meet with you and have the tech's come show their work to you and I. Double check the repairs at least rode test as I repaired the brakes and rotors I declined and the vehicle hasn't been driven until after the repair to you because the dash lights were illuminated the next morning after pick up on the way for brake and rotor repair. I was referred here and believe that your company is reputable and worthy of the stars given online, I would like to receive the service I paid for. Please and thank you, if you can reply with your availability and date and time for meeting. Finally spoke to Owner's daughter today and she seemed to be reasonable about at least trying to understand what has been going on. Will update once we return 05/01/24.

View all Reviews

Businesses Near You

Galaxy Automotive

4.9

(559 Reviews)

Master Auto Care

4.9

(228 Reviews)

Vic Auto Repair

4.9

(620 Reviews)

Das European Autohaus