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Dcr 27

Repair 20

Process 15

Communication 15

Quality 10

Recent Reviews

Teanna B.

BMW X5 xDrive40i Sports Activity Vehicle

04/19/2026

Verified Customer

Excellent Repair Work, But Be Prepared for a Long Wait

My BMW X5 was involved in a hit and run while it was parked. Luckily, I was able to get the other driver’s plate number. Since I had never been through an accident before, I had no idea where to take my vehicle or what the repair process would be like. I called my dealership, and they referred me to DCR.

The biggest downside was the timeline. My vehicle needed a bumper repair and some minor scratch work, and the process took almost five weeks. I only got my car back when I did because I went to the shop and waited while they finalized the paperwork. Otherwise, it likely would have sat there through another weekend.

Communication could also have been better. Most of my status updates came only after I called the shop myself.

Another thing to be aware of is cost. Even though the at-fault party’s insurance accepted 100% responsibility, I was still presented with a bill of over $1,000. Based on their rates, I think most people should expect to pay at least something out of pocket, even if it is only their deductible.

That said, the quality of the repair work was excellent. My BMW looks fantastic. Not only did they repair the damage from the accident, but they also fixed a minor paint chip on one of my doors and even addressed my faulty gas cap. I really appreciated that extra attention to detail.

The staff was also very friendly and professional. Pam and Marni worked with me on the bill and helped bring it down to something much more manageable. Ryan, who handled my repair is a credit to his profession.

I also appreciated that the possibility of out-of-pocket costs was explained upfront when I dropped off the car, and it was clear they did everything they could to get as much covered by insurance as possible.

Overall, while the process took longer than expected and communication could improve, the quality of the work and the professionalism of the staff made the experience a positive one.

The Team a. from DCR Systems responded on 04/20/2026 09:32 AM

We're glad to hear that despite the unexpected bump in the road with your BMW X5, you found the silver linings in our repair work and staff professionalism. We're sorry that the timeline felt more like a marathon than a sprint—trust us, the last thing we want is for our customers to feel like they’re waiting for a pot of water to boil! We take feedback on communication seriously and will make sure to fine-tune that aspect; while we love to chat, we should do it at our customers' convenience rather than through a game of phone tag. We're pleased to know you appreciated the efforts from Pam, Marni, and Ryan; they really do put their all into every repair (even if Ryan keeps the secret of a good gas cap handle to himself). Thank you for your insights and for trusting us with your BMW. We’re all about making things right, even if we trip over a timeline or two along the way!

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