Clay Cooley Hyundai Mesquite will show you the highest quality repair and maintenance for your vehicle.Clay Cooley Hyundai Mesquite will show you the highest quality repair and maintenance for your vehicle.
On 1/16/2024 I was driving on the Highway my 2021 Hyundai Sonata Limited when I was driving about 85 mph in the Fast Lane. My Car suddenly lost all acceleration and began to slowly decrease speed and the "Check Engine" light came on and stayed on steady. After a few minutes the car regained the ability for me to accelerate but the "Check Engine" Light remained on.
I then called Hyundai Assurance and informed them of the issue & requested someone to come check my Battery Power. AAA was sent out, tested my battery & said that his device noted I have a BAD BATTERY; however, the Alternator, Transmission and other system are getting all correct AMPS so he informed me it maybe the car shoving itself into "LIMP" Mode & from his experience requires a CPU Update for the Car itself & can only be done at the Hyundai Dealership.
After he left, I called my local Hyundai, informed them I needed an Appt. and was able to get one for 7:00 AM the following day. I did arrive at 7:00 AM with my car, was told it would be "dropped off" and would take "1-2 days" for diagnostics. I then had to have a family member come and pick me up as well as get all of my stuff out of the vehicle as I was not aware it was going to be a multi-day task nor that I requires the vehicle be "dropped off".
I did leave my car there, but asked if there was anyway I could get a "Loaner" while my car was in the shop and I was told "No, we don't have any" and told that I could contact Hyundai Assurance and request Reimbursement of any payments made for a Rental Car due to this; however, after reading multiple BAD and NEGATIVE reviews about other customers attempting this and taking over 90 days to get refunds or just flat out not getting any help; I chose not to try this. I texted the Service Center late the same day and was told my vehicle was not touched & is waiting the Shop Foreman to dispatch it to the Techs for diagnostics.
The next day, 1/18/2024, I texted asking for an update and was told the same exact thing after almost 36 hours nothing has been done.
This is extremely poor customer service & the fact that they have "No Loaners" for those having vehicles in the shop for extended periods of time like this is ridiculous. You have MANY CARS you're not going to sell, you can at least "Loan" them to people who're actively driving your vehicles and paying for their cars so they can continue to drive to work, doctors Appts. and do grocery shopping of which all are daily life tasks.
This is BY FAR the worst review I've ever had to give for any business and I don't believe I will ever buy another Hyundai in the future if this is how the Customer Service is going to continue to be. This is currently my 4th Hyundai of which the 1st lasted 10 years and 100,000 miles before I needed to replace a transmission, 2nd was rear ended in a hit and run outside of a store at Firewheel Mall, 3rd vehicle was a vehicle I had to do a voluntary repossession on because it was purchased from Fenton Hyundai in Mesquite and after finding out that my 3 Warranties I had purchased in the original contract were never started as Fenton had stolen the money and I had a fiasco trying to get plates, etc...due to them.
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I then called Hyundai Assurance and informed them of the issue & requested someone to come check my Battery Power. AAA was sent out, tested my battery & said that his device noted I have a BAD BATTERY; however, the Alternator, Transmission and other system are getting all correct AMPS so he informed me it maybe the car shoving itself into "LIMP" Mode & from his experience requires a CPU Update for the Car itself & can only be done at the Hyundai Dealership.
After he left, I called my local Hyundai, informed them I needed an Appt. and was able to get one for 7:00 AM the following day. I did arrive at 7:00 AM with my car, was told it would be "dropped off" and would take "1-2 days" for diagnostics. I then had to have a family member come and pick me up as well as get all of my stuff out of the vehicle as I was not aware it was going to be a multi-day task nor that I requires the vehicle be "dropped off".
I did leave my car there, but asked if there was anyway I could get a "Loaner" while my car was in the shop and I was told "No, we don't have any" and told that I could contact Hyundai Assurance and request Reimbursement of any payments made for a Rental Car due to this; however, after reading multiple BAD and NEGATIVE reviews about other customers attempting this and taking over 90 days to get refunds or just flat out not getting any help; I chose not to try this. I texted the Service Center late the same day and was told my vehicle was not touched & is waiting the Shop Foreman to dispatch it to the Techs for diagnostics.
The next day, 1/18/2024, I texted asking for an update and was told the same exact thing after almost 36 hours nothing has been done.
This is extremely poor customer service & the fact that they have "No Loaners" for those having vehicles in the shop for extended periods of time like this is ridiculous. You have MANY CARS you're not going to sell, you can at least "Loan" them to people who're actively driving your vehicles and paying for their cars so they can continue to drive to work, doctors Appts. and do grocery shopping of which all are daily life tasks.
This is BY FAR the worst review I've ever had to give for any business and I don't believe I will ever buy another Hyundai in the future if this is how the Customer Service is going to continue to be. This is currently my 4th Hyundai of which the 1st lasted 10 years and 100,000 miles before I needed to replace a transmission, 2nd was rear ended in a hit and run outside of a store at Firewheel Mall, 3rd vehicle was a vehicle I had to do a voluntary repossession on because it was purchased from Fenton Hyundai in Mesquite and after finding out that my 3 Warranties I had purchased in the original contract were never started as Fenton had stolen the money and I had a fiasco trying to get plates, etc...due to them.