Craft Hyundai is located in Lynchburg, VA and provides service to Central VA including Danville, Southside, and Roanoke. We have a full service repair center, as well as a collision center. From Oil Changes and routine maintenance services, to engine repair and State Inspections, our highly trained technicians can help you with all your Craft Hyundai is located in Lynchburg, VA and provides service to Central VA including Danville, Southside, and Roanoke. We have a full service repair center, as well as a collision center. From Oil Changes and routine maintenance services, to engine repair and State Inspections, our highly trained technicians can help you with all your automotive needs. Call or visit our website to schedule an appointment today! ...more
The mechanical problems began in December 2025 when my vehicle developed a significant issue. I took it to a reliable local independent repair shop and paid $4,038.91 out of pocket on December 18 to replace the turbocharger assembly and associated components.
In March 2026, I returned to that local shop with additional concerns. Based on what they were seeing, they advised me of known issues involving this type of Hyundai engine and directed me to CMA for further evaluation.
There is a documented history involving Hyundai engine oil-consumption concerns. Hyundai has issued technical service guidance addressing engine oil consumption, including inspection, repair, and engine-replacement procedures. The National Highway Traffic Safety Administration (NHTSA) also documents recalls and investigations involving Hyundai Theta II GDI engines. I am not claiming my vehicle was subject to those recalls; I am noting the documented history involving this engine family. I have included screenshots from Hyundai's published Technical Service Bulletin showing its engine oil-consumption inspection guidelines and the criteria under which the bulletin directs engine replacement.
By June, CMA documented that my engine was consuming more than two quarts of oil every 1,000 miles and had “failed internally.” Service & Parts Director Mark Hall later wrote that “Hyundai's engineering team is aware of engine failures of this nature and has made improvements over time.” He also confirmed that Hyundai determined that “lack of maintenance or outside influence was not the cause” and that the failure was related to “part fatigue.”
The customer service has been unacceptable. Calls, messages and texts went unanswered. I met with Mark on June 26 and was troubled by how my concerns about this level of engine failure were addressed. On June 29, I sent Mark a detailed email requesting answers and documentation. TWO WEEKS passed without even an acknowledgment despite continued attempts to obtain a response. On July 13, I escalated the issue to Hyundai Motor America (HMA) leadership. Only after executive escalation did substantive communication begin.
During a later conversation, Olivia from HMA repeatedly instructed me not to include executive leadership on my emails because, as she stated several times, they would not read them.
On July 27, I left my vehicle at CMA for an independent third-party inspection requested as part of the review process. As of today, August 21, CMA has had my vehicle for 25 DAYS. I have no dealership-provided loaner and no anticipated date for its return.
After weeks without my vehicle, CMA still has not arranged an appropriate rental or loaner. I escalated the transportation issue to HMA. Melissa, an Executive Customer Service Specialist, informed me in writing that assistance is limited to $60/day INCLUDING taxes and fees, that “rental reimbursement is not guaranteed,” and that the amount approved, “if any,” would be determined only after I rented and paid for a vehicle myself.
Throughout this process, I have repeatedly been told my frustration is “understood” and my concerns are “documented,” while I continue pursuing answers and assistance myself. Acknowledging a customer's frustration is not the same as providing customer service.
As of this review, after nearly five months, my vehicle remains at CMA with no anticipated completion date and no dealership-provided transportation. I am still pursuing answers and a resolution. I will update this review as events unfold.