There are a myriad of complaints, like the time the list my daughter's car for a few days when they were repairing some body damage. Yes, they literally list her car. They tried telling my wife she needed a new set of ties since the ones she had were such high mileage (25k miles), and that patching tires was dangerous and should NEVER BE DONE! They've lost paperwork, lost keys, etc. The latest was the service "concierge" basically implying I'm stupid, and didn't know what a wrench was let alone how to use one. When I called to complain to the manager, he shouted over me, didn't let me get a word in edge-wise. I'm done with them. I might but a car from them again, but I doubt it. Never going back there for servicing for my families 4 Toyota vehicles.
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