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Complete Automotive Solutions

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,862 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
4
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Categories
Auto Repair, Oil Change, Transmission Repair
Contact
(585) 426-4869

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624
Complete Automotive Solutions' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,862 Reviews)

DW
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DAVID W.
14
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Care and Quality of Service
They always are thorough and upfront... I find their honesty and quality of service refreshing

AV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Repair
I called due to my car breaking down on the side of the road. They got me in right away even though I dropped my car off right before they closed.
Nicole called me by 8:30 the next morning and it was fixed a couple hours later. Highly recommend!!

DS
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DONNA S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Happy customer
Always pleased by the total customer care we receive every time we bring a problem to them . We have 4 cars, and we will always be a customer of Complete Auto Solutions.

TV
TJ V.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Interior Clean
Got the smoke smell out and looks great

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Amazing service and great people
I’ve Been taking my cars here for a few years now they always take great care of them. They also have an awesome and knowledgeable staff.

LP
LORRAINE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
I’m happy
Very satisfied with the service.
My vehicle inspection was done in a timely manner.
Nice waiting area with reclining chairs and a tv.
They have a vending machine for snacks and drinks.
Friendly check in and out.
I will return. 😊

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Very nice
I will definitely refure you to all my friends.

DS
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DONNA S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Great
Quick and courteous service

JS
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JOHN S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Quality work; professionaL service.
Quality work; professionaL service.

JS
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JOHN S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Quality work and professional service.
Quality work and professional service.

JB
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JOE B.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Brakes. oil change and inspection
I attempted to replace the brakes myself but found that I was not able to. Your team did an excellent job of fixing some of the problems I created by trying to do it myself. The staff is friendly and knowledgeable.

FD
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FRED D.
Caledonia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
9
Great Service , feel confident with them, staff is excellent and break room nice
The service, staff and break room are all excellent.

GP
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GINNY P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
0
Routine maintenance and oil change
As a senior, I always appreciate quality customer service and complete auto services always exceeds my expectations. No high sales pitches just honest feedback on any work needed with fair pricing! Since preventive maintenance is important on an aging vehicle I always appreciate their feedback. Highly recommend them for service to anyone seeking quality vehicle servicing.

EA
ELAINE A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
This place never lets me down.
No price gouging here! I have never payed a surprise amount or one that I felt was unreasonable. My trusty little car and super mechanic take good care of my money.

LK
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LINDA K.
14
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Always pleasant
Easy to make appointment and waiting area is fantastic. Good honest business.
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