Business Solutions
English French Canadian
SureCritic / Concord Auto Service
business image

Concord Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(324 Reviews)
90
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

Categories
Contact
(925) 689-4428
Open
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2849 Willow Pass Rd Concord, CA 94519
Get Directions
Concord Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(324 Reviews)
Write a Review
Recent Reviews
JP
gravatar
Joe P.
Pittsburg, CA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2022
verified customerVerified Customer
10
Oil change
Excellent service as usual, they identified an issue which is a dealer defect, honestly I don’t think there’s a better shop around!
MG
Margaret G.
Pittsburg, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2022
verified customerVerified Customer
10
Great shop, friendly, fast service!
Have been bringing my car here for the past few years and they never disappoint. Honest service information about my car, will be coming back.
MS
Matthew S.
Concord, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
A++ Best Shop Around!
Knowledgeable, fast, and friendly. Great work, they really take care of us!
JG
Jacob G.
Concord, CA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customerVerified Customer
10
Top Notch Professionals
Great service! Highly recommended!
KH
ken H.
Pittsburg, CA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Timing belt replacement
Concord Auto Services is Awesome!!! The staff is friendly and most importantly they are honest!!! I recommend everyone to bring their business to Concord Auto Services
SM
Sherry M.
Concord, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Great service, so honest, professional, friendly!
Ken (owner) was very straightforward and honest, explaining what caused my issues and how to prevent in future. Answered all my questions about my car. Fast service!
JI
john I.
Concord, CA
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Excellent shop
Great fast service and a very easy process can't recommend them enough, I'll definitely be returning.
Verified Customer
Concord, CA
Honda Civic Cpe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2022
verified customerVerified Customer
5
Did not honor email coupon promotion.
I received an email for 20% off any service. The email quoted, among other things, rear brake work regular price and rear brake work with 20% off. The reduced price was $205. I scheduled an appointment, showed the tech rep the coupon, and went home. shortly after arriving home I received a call from the rep stating my rear brakes were drums (I knew that) and the price would be $400, not $205. The rep then said the price might be $100 less with after market parts. I said I'd be willing to do it for $300. She came back and said it would still be $400. She was probably telling the truth but it seemed like a bait and switch. I got a ride back to the dealer and picked up my car without having any work done.
JG
josh g.
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customerVerified Customer
10
Quick, fast, an fixed. Loved it
I came in an an had a issue they help fix that one an help me with others
Verified Customer
Brentwood, CA
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customerVerified Customer
10
Honesty and integrity
Concord Auto Service is the best.
JB
joel b.
Concord, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
9
Serpentine belt change took 30 mins
Quick service faster than estimate. Corolla belt change. In and out in 1/2 hour.
TM
Tarah M.
Concord, CA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Honest, reliable, professional!
Ken and his team did a great job. They were honest with timelines for a big job on my car and went above and beyond when fixing the many things that needed attention in my old (but loved), high mileage Subaru. Will definitely be back and will recommend to friends and family.
LS
Laura S.
Concord, CA
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Excellent customer service
Ken was very thorough he explained everything so I completely understood how to operate my vehicle and the installed device.
EH
gravatar
Ethan H.
Concord, CA
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Concord auto service
Ken at Concord auto service on Willow Pass Road is always very attentive and helpful when we visit. I would recommend this shop do any friends and family.
CC
Christine C.
Antioch, CA
Honda Accord Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Fair and thorough
Really impressed and extremely happy with the quality and integrity of the services provided here. Will definitely return
Displaying Review 1 - 15 of 324 in total
Businesses Near You
ToyotaPro Auto Care
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(810 Reviews)
Sunwise Collision Center - Concord
81
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 Reviews)
RA Motorwerkz
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Left Coast Diesel
88
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(493 Reviews)
Alex's Automotive
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(955 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.