business image

Crossroads Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,579 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
78
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South
Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location.
...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Crossroads Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,579 Reviews)

Verified Customer
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Excellent repair work
Professional, friendly, knowledgeable

DN
gravatar
DOUG N.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Long Time Customer
Oil change and tire rotation done before 9 am.

TS
TRACY S.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Efficient and awesome
They were very efficient with my brake work and they did a great job. Would definitely recommend them.

JP
JASON P.
Mendon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
9
Sons brakes went out - quick and fast fix
Son lost his brakes , had it towed to crossroads. The team quickly got us back on the road at a reasonable price

MS
gravatar
MORGAN S.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great Service, friendly staff!
Great Service, friendly staff!

AM
ALLISON M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
9
Great Service
Dropped my cat off first thing in the morning. It was done before five! Fast, friendly service!

MR
MELISSA R.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Highly impressed
I consistently received updates throughout the process. I am grateful for the prompt, friendly service and can always rely on honest pricing and expertise.

HW
HOWELL W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Excellent- confident-
Dropped to discuss my rotors. Quick eye ball inspection revealed brakes look good. Let’s take a test Drive. I knew the pulsation was hardly noticeable but I had a long road trip coming up. They suggested new rotors, pads… in the front only. That did the job - no pulsating at all. Set for my trip.

BV
BRIAN V.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Went in for alignment and overall assessment.
I was given straight forward info on what I needed and what I didn't need. I appreciate they didn't try to over sell. I feel comfortable returning for work on my other vehicles.

JM
JASON M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Great Service
Highly Recommend.

MS
MICHAEL S.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
9
Good job
Did a good job and let me know how things were going until the job was done. Let me know the final cost on the job and let me know by text when job was done.

MB
MIKE B.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
Professuinal friendly Quick accurate and fair
The title is accurate of the service.

JM
gravatar
JERMAINE M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
The best mechanics in Michigan Jamie boughte a cheeseburger while waiting 🎈
Best shop to go to for any kind of work on a vehicle
🙏🎈

TK
gravatar
TODD K.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Great Servie
I brought my car in for warning lights that had been going off. Come to find out my alternator was bad, which had previously been replaced by Crossroads. Jamie replaced it at no cost to me even though that warranty had recently expired.

KG
KAITLYN G.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tires done right
Cross roads installed new tires to my car back in November 2024. Out of the blue last week I had some loss of tire pressure in one tire. When I called cross roads they immediately got me on the same day schedule, and took care of everything. The repair was quick and they found the issue in no time. The staff is professional and courteous always. A great auto shop!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.