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CSAI Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,599 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(951) 781-0412

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3001 Chicago Ave Riverside, CA 92507
CSAI Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,599 Reviews)

JL
Jennifer L.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
AMAZING!
Johnathon, Ryan, and Gilbert and the rest of the team are absolutely amazing! We take all of our company cars for service and repairs. I took my car for an oil change and brakes/rotors. These guys did such a good job, great communication and compassion as I’ve been dealing with the loss of my dad.. When I picked up my vehicle today I noticed they went ABOVE & BEYOND by fixing my bumber that was the result of a fender bender with an uninsured motorist, this was completely unexpected and I am SO very grateful: I would highly recommend CSAI for your automotive needs!
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:34 PM

It sounds like our team has truly hit the sweet spot of service excellence! We're glad to hear that Johnathon, Ryan, Gilbert, and the rest of the crew made your experience so positive, especially during such a difficult time. Going above and beyond isn’t just a phrase for us; it’s more like our secret sauce! We’re genuinely happy that we could help with your bumper and make your day a little brighter. Your recommendation means the world to us, and we’re here to tackle any automotive challenges that come your way, no fender bender too big or small!

Jonathan Summers


ME
Monica E.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Broken Engine Mount
I had several concerns with my car.
There was a clanking noise while I was driving the car, as well as an impromptu lightning bolt acceleration while my foot was on the brake at a stoplight. I am so glad the service men were able to detect the engine mount problem. It was very valuable that the serviceman road tested the vehicle. as well to detect the powertrain and crankcase faulty valve.
I appreciate the thorough detection of my car to make it a safer utility vehicle for my daily drive. I value the CSAI pit crew.
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:38 PM

We appreciate your detailed feedback and are delighted to hear that our service team could tackle those gremlins in your car. It sounds like your vehicle was trying to audition for a stunt show with that lightning bolt acceleration—definitely not the kind of thrill we aim for! We're glad the road test helped catch those issues and make your ride safer. Your confidence in our 'pit crew' means a lot to us, and we'll keep working hard to ensure your car runs like a well-oiled machine. Happy driving!

Jonathan Summers


JC
James C.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Great follow up appointment!
CSAI went above and beyond to identify that my rotors needed to be replaced and solved the problem within hours. Very professional and efficient!!
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:38 PM

We appreciate your feedback and are glad to hear that our team was able to spring into action and solve your rotor issue so quickly. It's always our aim to keep things running smoothly—both your car and our service! If it takes a village to raise a child, I guess it takes a great crew to keep a car in check. Drive safe, and we look forward to keeping you on the road!

Jonathan Summers


JC
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James C.
Moreno Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
2019 QX50
The service is great there, keeps my car in wonderful condition
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:38 PM

We're delighted to hear that you’re enjoying our service! Keeping your car in wonderful condition is our specialty, and we take pride in making sure it runs like a well-oiled machine—that is, if machines could have a personality. Thanks for trusting us with your vehicle!

Jonathan Summers


MW
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Monique W.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2025
verified customerVerified Customer
10
Great service!!
I always have great results when I take my car to CSAI. Ryan and the other staff are very friendly and professional.
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:38 PM

We appreciate you taking the time to share your positive experience with us. It's fantastic to hear that Ryan and the rest of the team made such a good impression. Friendly and professional service is our specialty, kind of like peanut butter and jelly, but without the risk of a sticky situation! Your trust in us means a lot, and we look forward to continuing to keep your car in great shape.

Jonathan Summers


MS
Mercedes S.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Good Honest Service
I was reccomended to CSAI by AAA along with a few others. The other shops were trying to charge me almost double what CSAI was quoting and on top of that, the moment Ryan answered the phone until the time we got off the phone, he answered all my questions and was very knowledgeable to my situation. The other shops wouldnt even hear me out without bringing my car in. Gilbert was the gentleman that did the paperwork for me the day I dropped my car off, he was very professional and he did an excellent job explaining to me how the process went. They kept me informed along the way all the way up until I picked my car up which eased my mind with the situation. Overall, I felt very comfortable leaving my car in their hands and paying them to do what they needed to do! Great Service!
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:38 PM

We appreciate you taking the time to share your experience with us! It sounds like you had quite the adventure in the world of auto repair, and we're glad to hear our team could navigate you through the process smoothly. Ryan and Gilbert both strive to provide top-notch support and clarity, and we're pleased their knowledge and professionalism made a difference for you. We know that leaving your car in someone else's hands can feel like sending your kid to their first day of school—nerve-wracking! Rest assured, your vehicle is in good hands with us. Enjoy the peace of mind that comes with a job well done, and we look forward to keeping your car running smoothly in the future!

Jonathan Summers


BE
Beverly E.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Customer service excellence
Terrific service. Knowledgeable. Ryan is very patient and helpful. He went the extra mile. I will be back
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

We're glad to hear that you had a terrific experience with our service! It sounds like Ryan really hit the nail on the head with his helpfulness and patience. We always aim to go the extra mile, but it's great to know our efforts are appreciated. If your vehicle ever needs a little TLC again, you know where to find us. Safe travels until then!

Jonathan Summers


TB
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Tracy B.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Excellent service and quality
Trustworthy, professional, and kind. We are always satisfied with all the work we have done on our 2006 Toyota Camry LE. They continue to keep our family safe through all these years!
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

We're glad to hear that you've had a trustworthy and professional experience with us! Keeping your 2006 Toyota Camry LE running smoothly is our mission, and knowing it helps keep your family safe is the cherry on top. It's like being the guardians of your wheels! Here's to many more years of reliable service and safe drives.

Jonathan Summers


Verified Customer
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Honest and professional
Impressed with the turnaround and reasonable price. I'll certainly be back in the future.
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

We're glad to hear that our speedy service and pricing hit the bullseye for you! It’s always great when our customers feel like they got a great deal and their car is in tip-top shape. Looking forward to your next visit – we promise to keep the wheels turning at our usual pace!

Jonathan Summers


Verified Customer
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2025
verified customerVerified Customer
10
Always smog here
Professional, polite, quick service. We always get all our smog done here.
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

It's wonderful to hear that you consistently find our service to be professional, polite, and efficient. We take pride in making smog checks as smooth as possible—like a well-tuned engine! Your loyalty means a lot to us, and we're here whenever you need your next smog check. Keep on cruising!

Jonathan Summers


Verified Customer
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Oil Change Service
The service was great!
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

We're glad to hear you had a great experience with our service! It's always our goal to provide top-notch assistance and keep things running smoothly. If there's anything else we can do to keep your wheels turning, just let us know!

Jonathan Summers


JG
John Anthony G.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Always professional
Always great insight and less professionalism in finding issues and completely fixing them
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:39 PM

It's fantastic to hear that you appreciate our approach! We believe that combining insight with a touch of laid-back charm makes for a winning formula. It's our goal to tackle issues head-on, and we're glad you feel we've succeeded in getting things fixed. Here's to keeping your vehicle in tip-top shape, minus the stuffy formality!

Jonathan Summers


ME
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Michael E.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Great experience
Ryan and all the guys are great mechanics and have great customer service
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:40 PM

We're glad to hear that Ryan and the team left a positive impression! It's always satisfying when a crew not only knows their mechanics but also knows how to treat customers right. We appreciate your feedback and hope your vehicle continues to run like a well-oiled machine. Keep up the good driving!

Jonathan Summers


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Esmeralda E.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Awesome service
Very polite and fast service
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:40 PM

We're glad you experienced our service in full throttle! Politeness is our middle name—well, not really, but you get the point. Fast and friendly is how we like to roll. If you ever need us again, we’ll be ready to shift gears for you.

Jonathan Summers


RL
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Robyn L.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
9
Trustworthy and Helpful
I had my AC repaired and while the initial estimate was significantly lower than the final cost, this was because it was initially believed that the compressor did not need replacing, but after further inspection, it was not operating efficiently enough and did have to be replaced after all. To help with the increased cost, CSAI staff were able to apply a AAA discount and comped part of the service. They are very trustworthy and helpful.
Jonathan S. from CSAI Auto Service responded on 08/08/2025 04:40 PM

We're glad to hear that you had a positive experience with your AC repair, even if it did end up having a few unexpected twists and turns, much like a good mystery novel. It sounds like our team did a fantastic job of uncovering the truth behind your compressor's woes. We appreciate your understanding regarding the initial estimate and are happy that our staff could help lighten the load just a bit. Trustworthiness is our motto, so it’s wonderful to know you feel that way about us. If your AC ever decides to throw another plot twist your way, know we're here to help!

Jonathan Summers

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