business image

Cy & Charley's Firestone

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(920 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes. For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(319) 334-2565

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
1800 3rd Ave Se Po Box 470 Independence, IA 50644-1404
Cy & Charley's Firestone's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(920 Reviews)

BP
gravatar
BETH and JAY P.
Oelwein, IA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2026
verified customerVerified Customer
6
Tire Rotation
This visit was for a tire rotation. I arrived at 8:00 AM and they got me in fairly quickly. However, I checked in after 45 minutes because I needed to get to work. The ticket had been sitting there completed , for how long I am unsure. I guess I am glad I checked. When I went to leave I noticed one of the tires appeared low. I had to get to work, so didn’t check it until after work. Should be at 33 and was at 20. I was disappointed that I had just been in for a tire rotation and they didn’t notice the tire was low. These aren’t things I typically notice but would expect someone who works in this type of business to notice.
Ron H. from Cy & Charley's Firestone responded on 09/11/2026 07:54 AM

Hi Beth and Jay,
We’re sorry to hear about your experience and understand your frustration. It’s clear that we fell short of the level of service we expect to provide, and we apologize for the issues during your visit. We appreciate you bringing this to our attention, as it gives us an opportunity to address these concerns with our team and improve moving forward. We truly appreciate your business and hope we have the opportunity to provide you with a much better experience next time. If there is anything more I can do, please contact me at 319-334-2565.
Thank you, Ron Hearn - Cy & Charley's.

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