At Cyan's Auto Center in West Berlin, NJ, our mission is to provide reliable, affordable, and high-quality auto repair services to our community. We strive to ensure our customers feel confident and safe on the road.
We offer a full range of auto repair services, including engine diagnostics, brake repair, tire rotation, and more. Our
At Cyan's Auto Center in West Berlin, NJ, our mission is to provide reliable, affordable, and high-quality auto repair services to our community. We strive to ensure our customers feel confident and safe on the road.
We offer a full range of auto repair services, including engine diagnostics, brake repair, tire rotation, and more. Our experienced team uses the latest tools and technology to provide top-notch service.
We stand behind our workmanship with a 24-month/24,000-mile warranty on all parts and labor. We want our customers to have peace of mind knowing they can rely on our services.
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I brought my BMW in because of an engine overheating issue. They told me the cooling fan needed to be replaced, although I already suspected the fan was working fine—because the very first time my engine overheated, I actually heard the fan running before the warning message appeared on my screen.
I paid $1,300 for the repair and left the shop, only for my engine to overheat again after driving about 30 miles. I almost ended up paying another $500 for towing.
The next day I managed to get the car back to the shop because the original problem was clearly not fixed. At first, he told me he would take care of it, but the next day he changed his story and said I would “only need to pay for parts.” By that point, he had already significantly overpriced the parts—I know the prices of genuine OEM BMW parts, and his quote was much higher. Then the following day he texted me saying that price was for parts only, strongly implying I would also have to pay labor again.
He then claimed that the water pump and thermostat were failing and showed fault codes on the computer. The problem is, when I first brought the car in, I specifically asked him to check the water pump and thermostat because I had this exact issue about 3 years ago and had already replaced both. I also mentioned a knocking noise coming from the engine that I suspected could be related to the overheating, and that was written on the invoice.
This makes it seem like a proper diagnostic was never done the first time. One day I was told everything else was working fine, and the next day suddenly multiple major components were “bad.”
What’s even more suspicious is that after they replaced the fan, the new diagnostic still showed a fan malfunction code, even though they had supposedly replaced it the day before. I still don’t understand why that error was still there.
In the end, my car had the exact same overheating problem, the same engine noise, and the same symptoms as before I brought it in. I paid $1,300 and the original issue was never fixed.
To add to everything above, I also know that the new parts they were recommending cost approximately $800 total, and with labor, this would have cost me at least another $1,500 or more on top of what I had already paid. After already spending $1,300 for a repair that did not fix the original issue, I had very little confidence in paying even more for additional repairs that should have been properly diagnosed from the beginning.
I strongly believe that if a car leaves the shop and breaks down again after only a few miles with the exact same issue, I should not be expected to pay for repairs a second time. This didn’t happen weeks or even days later—it happened the very same day. To me, that clearly shows the original repair or diagnosis was not done correctly, and I ended up paying for something that did not actually fix the problem.