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DeFalco's Automotive and Towing

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(92 Reviews)
92
Write a Review

Score Details

5 stars
96%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

DeFalco’s Automotive & Towing
Here for all of your Towing, Automotive, and Body Work needs.

Serving the Chatham, NJ area since 1994, DeFalco’s Automotive & Towing has grown into the area’s premier independent repair shop and AAA Towing and Emergency Service provider. With ASE Certified mechanics, we service all domestic and foreign DeFalco’s Automotive & Towing
Here for all of your Towing, Automotive, and Body Work needs.

Serving the Chatham, NJ area since 1994, DeFalco’s Automotive & Towing has grown into the area’s premier independent repair shop and AAA Towing and Emergency Service provider. With ASE Certified mechanics, we service all domestic and foreign vehicles in our AAA Approved repair center. If you find yourself stranded, our AAA Emergency Service team can assist you with anything from dead batteries, empty gas tanks, or with any recovery of your vehicle in the unfortunate event you find yourself involved in an accident. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(973) 635-8333
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
26 Commerce St Chatham Township, NJ 07928
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Affiliations

DeFalco's Automotive and Towing 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(92 Reviews)
Write a Review
Recent Reviews
AF
gravatar
Austin F.
Summit, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2025
0
Damaged hood and undercarriage
Defalcos performed my tow two days ago, everything was great until I saw the tow driver using the hood of my car to lean on and get around. I filmed the entire thing and the next morning when I went to get my car from my Job there was scratches all over the hood from where he was pushing and dragging his hands on it. I have a black car that was just paint corrected and there are now deep scratches and swirls all over the hood of my car from this. I have before and after photos as well as a video of this happening. I went to their location to show their manager and he was extremely rude and dismissive. He accused me of damaging my own car or the people that repaired it not knowing I repaired it on the side of the road. Seems like they were upset they couldn't try to scam me on repairs like they do other customers. I filed a claim with my insurance and will be pursuing this to the fullest. Lastly, on the drop off the driver threw caution to the wind and bottomed out my front bumper on their flatbed which I will also be filing a claim for given their attitude when I presented them with the damage. After reading the reviews I am not the first and wont be the last, hopefully Triple A drops them as a vendor until they can do their jobs professionally.
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