The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs. The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs.
I love my Hyundai Tucson, but this dealership is the least customer-focused place I’ve ever encountered. Today’s visit was honestly horrific.
I scheduled a maintenance appointment in advance, yet no one could tell me what service was due or even provide a cost estimate. So I’m expected to drive in just to get a quote?
When I arrived, I discovered there are three separate Hyundai buildings in a row, each with tiny taped signs on the doors saying service is “a block down and a block east.” Could this not have been explained when I made the appointment?
I finally found the right location. The only positive was the polite young man who took my key. He told me to go inside and my advisor would assist me.
Inside — chaos. No idea who my advisor was. Two employees stood at podiums in the waiting area, completely avoiding eye contact. When I asked for help, one woman rolled her eyes and told me to sit down and wait. Literally her only job was to smile, take my name, and be polite — and she couldn’t manage that.
The waiting room was packed. Only one advisor was working.
Five minutes after my scheduled appointment time, he called someone else instead of me — and that was it. I walked out.
Unprofessional. Disorganized. Dismissive. I will not be back.