Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / Don Franklin Somerset Hyundai
business image

Don Franklin Somerset Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,249 Reviews)
84
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
86%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
5.0
ReScore™ Average
84
Net Promoter Score ®

Business Details

About

Hyundai of Somerset is centrally located in Somerset, KY. Our expert Service Technicians have the skills to assist with all of your vehicle maintenance needs. Call us today to schedule an appointment. Hyundai of Somerset is centrally located in Somerset, KY. Our expert Service Technicians have the skills to assist with all of your vehicle maintenance needs. Call us today to schedule an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(606) 677-1101
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5090 South Highway 27 Somerset, KY 42501
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,249 Reviews)
Write a Review
Recent Reviews
JB
gravatar
John B.
Johnson City, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
0
Category: Service
Unethical Sales Practices
By far the worst car I've ever seen. Where to start? My first clue should have been the salesman's email, trickyrick1223@gmail.com, Ricky Whittamore. I was a remote buyer so could not see the vehicle in person. I was relentless asking for extra pictures, videos and details of the vehicle. Two days after I had the vehicle the CEL came on. As we had it and had time to really inspect it there are bleach spots on the floor, the seat frames are rusted (how does that happen?), cupholders broken, filthy cupholders and other areas, stained and molded carpet, missing jack parts, AC leak under dash, no floor mats, the rear window switch doesn't work... I could go on and on. The salesman offered to cover the window switch – never happened. I called and emailed the GM multiple times – no response. Before I posted this I even gave them another opportunity to make things right – no help what-so-ever. NEVER DO BUSINESS WITH THIS DEALERSHIP!!
Verified Customer
Hyden, KY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
No complaints. Timely service and comfortable waiting area.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 01/03/2022 04:20 AM

Thanks for taking time to respond and the 5 STARS!!!

 

Keith Kosmecki
Parts and Service Director
606-677-1101
EP
gravatar
Elena P.
Corbin, KY
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy
The staff is very friendly and the service was very quick. I walked around the lot to look at the new vehicles they had while they serviced the car. The waiting area is very comfortable with plenty of seats.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 12/31/2021 02:47 PM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
DB
gravatar
Dudley B.
Jamestown, KY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service
Had my elantra serviced was in and out in less than 30 minutes.They do a great job and very friendly.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 12/27/2021 10:05 AM

Thanks for taking time to respond and the 5 STARS!!!

 

Keith Kosmecki
Parts and Service Director
606-677-1101
Verified Customer
Somerset, KY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very efficient .
The time that I had to spend in the waiting area didn’t seem like it was very long . I enjoyed the snacks I had at the waiting area .
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 12/16/2021 12:19 PM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
RA
gravatar
Raymond A.
Monticello, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great vehicles AND service!
Have enjoyed excellent service & driving
pleasure with our 2012 Elantra & our 2013 Santa FE Sport ever since we got them. In Sept. of 20, I traded the Santa Fe on a 2021 Tucson and have really liked everything about it. Much thanks for the complimentary service , saved me $55, ,oil & filter changed, tires rotated, multi-point check, and a wash job. I have enoyed great car service and your pleasant presonnell for 9 years now and am looking forward to many more.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 12/07/2021 06:13 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
FB
gravatar
Freda B.
Somerset, KY
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
I have owned a Hyuandi vehicle for more than 13 years. Love the vehicle and the service at the dealership is exceptional.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 12/03/2021 06:02 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
KD
gravatar
Kimberly D.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
10
Category: Service
Engine Repalcement
Excellent Service! I am from Knoxville, TN. Grayson Hyundai here, (where my daughter purchased the 2014 Sonata 2 years ago) told me the first available appt for them to even look at the car would be in March. There was a recall for the exact problem my daughter had but not her VIN#. After calling several other dealerships in east TN and mostly getting the same response; long waits, what is/isn't covered, rental/loaner cars, keeping receipts/getting reimbursements, I called Somerset.
I was told to bring it on in, it might take a week to get Hyundai's approval if it was the same issue for the recall. The car was delivered there on a Tuesday. The following Tuesday the car was all done. I want to thank the service department and Keith (for taking the time on the phone to explain things to me) for great work and service.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 11/24/2021 04:27 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
Verified Customer
Manchester, KY
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
The employees were very kind, waiting area was very nice.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 11/24/2021 04:25 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
Verified Customer
Corbin, KY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service
Friendly service personnel.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 11/24/2021 04:24 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
CM
gravatar
Candace M.
Somerset, KY
2019 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Rip off
The survey has no written words.

I went to dealership for a simple oil change & had two
filters changed. By the time you all added things I did
not want or need the bill was over $100.00. I was charged for
MPI which I did not need or want & $20.00 to change the filters.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 10/28/2021 12:43 PM

I'm sorry if there is any confusion. I talked to the service writer who wrote your ticket on Saturday and he said you
okayed to have these filters replaced. The 20 dollar charge on ticket was the labor to put the filters in your vehicle. There is no charge for the multi point inspection. If no one okayed these filters please let me know and we will refund your money. We do not do anything to customers vehicle without there okay. Thanks

Keith Kosmecki
Parts and Service Director
606-677-1101
PF
gravatar
Patricia F.
Winfield, TN
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service and always friendly
Always easy to get in and easy to deal with. They have great service and a friendly atmosphere .
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 10/28/2021 12:39 PM

Thanks for taking time to respond and the 5 STARS!!!

 

Keith Kosmecki
Parts and Service Director
606-677-1101
JL
gravatar
James L.
Bronston, KY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Always good service. Easy to make appointments and check in. Clean vehicle when you leave.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 10/28/2021 12:39 PM

Thanks for taking time to respond and the 5 STARS!!!

 

Keith Kosmecki
Parts and Service Director
606-677-1101
SD
gravatar
Sherry D.
Monticello, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Love my Hyundai
Great service department! Best service department I have ever dealt with. Personnel are courteous, friendly, and very good to explain the service they completed on the car. Happy to be a Hyundai owner.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 10/25/2021 07:02 AM

Thanks for taking time to respond and the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101
Verified Customer
Monticello, KY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer
Excellent dealership through many years of doing business with them. I have and will continue to recommend them to others.
KEITH G K., Parts and Service Director from Don Franklin Somerset Hyundai responded on 10/20/2021 10:38 AM

Thanks for taking time to respond and the 5 STARS!!!

 

Keith Kosmecki
Parts and Service Director
606-677-1101
Displaying Review 1 - 15 of 1251 in total
Businesses Near You
Hall & Son's Auto Care Center
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(56 Reviews)
Deans Auto Care Center
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(43 Reviews)
Scheller Automotive
81
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,024 Reviews)
Bluegrass Automotive Service
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(70 Reviews)
Stuttgart Motors
91
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(153 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(404)
vehicle image
2025 Elantra Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(76)
vehicle image
2025 Elantra N
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(63)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(153)
vehicle image
2025 IONIQ 5 N
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19)
vehicle image
2025 IONIQ 6
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(145)
vehicle image
2025 Kona
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(379)
vehicle image
2025 Kona Electric
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(33)
vehicle image
2025 Palisade
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(723)
vehicle image
2025 Santa Cruz
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(273)
vehicle image
2025 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(527)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(380)
vehicle image
2025 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(117)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(110)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(995)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(562)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(18)
vehicle image
2025 Venue
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(106)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.