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Donn's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,098 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west side, Donn continues to deliver the kind of reliable service and personal attention that has helped Donn's Auto Service Inc. grow into one of the area's most successful auto repair shops. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(608) 827-6162

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
8608 Fairway Pl Middleton, WI 53562-2504
Donn's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,098 Reviews)

CR
Charrisse R.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Will go back
Just good people.
Donn S. from Donn's Auto Service responded on 05/23/2025 09:54 AM

We appreciate your recognition of our team as good people. At Donn's Auto Service, we aim to create a friendly atmosphere where you feel valued and taken care of. If there's anything we can do to keep that good vibe going, just let us know!


KW
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Kyler W.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
9
Great job and fees
They did a great job and I saw some additional issues they found. Note that they prefer check or cash due to the fact the credit and debit card companies are charging a fee. Thus Donn’s Auto is now charging 3% additional for debit or credit card usage.
Donn S. from Donn's Auto Service responded on 05/22/2025 07:23 AM

We appreciate your feedback and are delighted to hear you were satisfied with our service. Our team's keen eye for those extra issues can sometimes feel like a superpower, right? We do prefer cash or check to keep costs down, and we’re all about saving our customers some dough. If you have any further questions or need assistance, just give us a shout. Safe travels on the road!


CC
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Corinne C.
Sauk City, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
A-1 every time
Always a positive experience and satisfaction has always been complete. I swear my car drives better on my way home no matter what I've had done!!
Donn S. from Donn's Auto Service responded on 05/15/2025 01:12 PM

It sounds like your car has discovered its inner superstar after a visit to us! We're glad to hear that your experiences have been consistently positive and that your vehicle is driving like a dream. Keeping your car in top shape is our mission, and it's wonderful to know we’re hitting the mark. If your car keeps performing like this, you might need to start charging for joyrides!


BZ
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Bill Z.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
9
Professional. Efficient
Good professional. Efficient.
Donn S. from Donn's Auto Service responded on 05/09/2025 10:59 AM

Bill,
Thank you for taking the time to leave us a review. 
Donns Auto Service team


RB
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Rick B.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
9
Great all around service
You are nice people to work with and happy with my repair. Rick B
Donn S. from Donn's Auto Service responded on 05/09/2025 11:04 AM

Rick,
Thank you for taking the time to leave us a review. 

thank you from
The Donns Auto Team 


LM
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LENA M.
Saint Louis, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2025
verified customerVerified Customer
0
car died on the way home
For $85 I was assured that my car was in good working order after the alternator light came on during my drive up. I was told that it would be safe to drive back to St Louis Missouri from Madison. It was not. The headlights didn't come on at night and when I stopped the car couldn't be revived without a jump. I needed a new alternator and belt, and I missed a day of work that could have been avoided. I was disappointed in Donn's auto service.
Donn S. from Donn's Auto Service responded on 05/06/2025 07:41 AM

Lena,
We are sorry to hear you had vehicle trouble on your trip home. We did check the battery and alternator out at the time of service and both passed the testing process. We explaned that we were unable to duplicate the issue you were having. I assume the alternator was intermittent and failed on the trip home. Again sorry you feel dissapointed in the service you recieved.  
I hope you enjoyed your time at the convention.

Chris


Verified Customer
Sauk City, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Trustworthy
Donn got my vehicle right in and as always went way beyond what was expected! It's an incredible feeling to know you can completely trust your mechanic. They do you right and are truly looking out for their customers and their rides!
Donn S. from Donn's Auto Service responded on 05/02/2025 05:38 AM

S.H.

Thank you for taking the time to leave us a review. 

Donns Team


RS
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Randy S.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Job well done
Donn was no hassle friendly great place to go 👍
Donn S. from Donn's Auto Service responded on 05/01/2025 02:25 PM

Thank you Randy for taking your time to fill out your Great review  Donn


MW
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Martin/Ann W.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Engine light on
Donn’s diagnosis and prompt fixing of my vehicle was again a good experience. Always confident we get what is needed for our vehicle repair and a full explanation of why.
Donn S. from Donn's Auto Service responded on 04/29/2025 05:44 AM

Marty ,
Thank you for taking time to leave us a review.  It measns a lot to the team here.
Glad you are happy with the service on your Jeep.

Chris 


RS
RITA S.
Cross Plains, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Personalized service
I it was my first visit to Donn's Auto. I took my car in for an oil change and spring look over and Donn's Auto took the time to go over my car's maintenance schedule for future mileage milestones and what to expect. This took extra time and I appreciate it.
Donn S. from Donn's Auto Service responded on 04/25/2025 05:37 AM

Rita,
Thank you for taking the time to leave us a great review. We are glad you had a great experiance with us. We try to treat our customers the way we would like to be treated. Thank you again for the review and for being our customer

The Team at Donns Auto 


AH
Adam H.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Adam said he has been going there for years. They are the best.
Recommended

JR
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JORDAN R.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Great service on alignment.
They did a great job with doing an alignment on my Camry and were willing to work with me on parts I installed myself. Inspected my work and were open about what needed to be done.
Donn S. from Donn's Auto Service responded on 04/09/2025 05:35 AM

Jordan,
Thank you for taking the time to review us. Also Thank you for working with us and being flexable when we were unable to get you in at your scheduled appointment time. 

Chris


Verified Customer
Poynette, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Very convenient and always has vehicle ready to pick up when promised.
Always has done a.great job of getting repairs done on my car within the proposed time and reasonably priced.
Donn S. from Donn's Auto Service responded on 04/04/2025 05:32 AM

Gordy,

Thank you for taking the time to leave us a great review. Donns Team works hard to provide the best service we can for our customers. We look forward to the next time you need service. 

Chris at Donns Auto Service


HK
HRISTIAN K.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Just excellent
Quick and efficient. Highly recommended.
Donn S. from Donn's Auto Service responded on 04/02/2025 09:25 AM

Hristian, 

Thank you for taking time out of your day to leave us a review, It means a lot to the team at Donns Auto Service. 
Chris


Verified Customer
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Kind people
I bring my husband’s truck here because they are real people, kind and care about their work.
Donn S. from Donn's Auto Service responded on 03/31/2025 06:56 AM

Charrisse,

Thank you for taking the time to leave us a review. We really apprieciate it.

Donn S. from Donn's Auto Service responded on 03/31/2025 06:57 AM

C.R. 

Thank you for the kind words and taking the time to leave us a review. We reallly appriciate it. 

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