Downey Hyundai is located off the 710 in the,Downey, CA in the Greater Los Angeles Area. We are proud of the accomplishments we have achieved, including being awarded as one of the top Hyundai locations in Sales and Service Satisfaction. Come see us today and experience the difference! Downey Hyundai is located off the 710 in the,Downey, CA in the Greater Los Angeles Area. We are proud of the accomplishments we have achieved, including being awarded as one of the top Hyundai locations in Sales and Service Satisfaction. Come see us today and experience the difference!
This was one of the worst dealership experiences I’ve ever had.
I came in for a simple oil change and mentioned a noise while turning. They rescheduled me from Friday to Saturday, but when I arrived, the service advisor (Mario) immediately told me they were short-staffed and probably couldn’t help. Why schedule me then?
I left the car, and by 9 AM they claimed everything was fine. It wasn’t. The noise was still there and now the car was shaking when stopped. Even worse, I found spark plugs left under the hood ! a serious safety issue. I called in furious, was put on hold for 30 minutes, then brushed off until a manager (Kimberlina) finally took my call. Her response? No apology. No concern. Just “let’s move forward.”
Before I brought the car back. She immediately said it was “wear and tear” and likely not covered under warranty without even checking the vehicle. I had to push to go on a test drive with the foreman, who confirmed the issue, and still got zero acknowledgment of the spark plugs left in my engine bay. Total cost? $650. Kimberlina’s “solution”? Waive the labor. I had no choice but to pay.
I escalated to Hyundai corporate, who said to speak to the general manager. When I called back, I was transferred to someone named Jessica, who was rude, dismissive, and hung up on me mid-sentence. When I called again, I was told no managers were available until finally, the GM (Sam) called back. He was the only person who acted somewhat professionally. However he did not say anything about his team leaving spark plugs underneath the hood of my vehicle he said they always check before giving the car back … clearly not . When I mentioned how Jessica hung up on me he said that’s normally not like her ! It doesn’t matter if it’s normally not like her it was TODAY and with me that’s all that matters . He said what do you want a refund a discount what are you looking for ? THAT WAS RUDE OF HIM TO SPEAK LIKE THAT! He offered me a refund.
When I went to pick up the check (at the time he gave me), they claimed he wasn’t expecting me until two hours later. I waited. When I asked for my gas tank to be filled (after multiple trips back and forth), it took another hour as Kimberlina said they had to wait for a porter to be free More confusion as they took the wrong vehicle , more delays, more excuse.
This place is a joke. Incompetent service, zero accountability, and shockingly bad customer treatment. I wouldn’t trust them with a bicycle, let alone a vehicle.
AVOID THIS DEALERSHIP AT ALL COSTS.