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Downtown Car Care Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,224 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Downtown Car Care Center is your one-stop shop for all vehicle repair needs in the city of Indianapolis, IN.

We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely.
Downtown Car Care Center is your one-stop shop for all vehicle repair needs in the city of Indianapolis, IN.

We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(317) 637-2419

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
725 N Capitol Ave Indianapolis, IN 46204
Downtown Car Care Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,224 Reviews)

JK
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Jason K.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
8
Great Service
I submitted an appointment request on Friday and was scheduled for the following week. The check-in process was smooth, and the front office lady I spoke with listened to my concerns and took detailed notes. I dropped off my car at 8:30 AM and received a call around 1:30 PM letting me know it was ready for pickup.

I had requested an engine coolant replacement based on my manufacturer's maintenance schedule, but after inspecting it, they told me it was still in good condition—so I appreciated not being upsold on something unnecessary. I did have the oil changed and the A/C serviced, both at a reasonable price.
Downtown Car Care C. from Downtown Car Care Center responded on 07/15/2025 09:36 AM

We really appreciate you taking the time to share your experience. It's music to our ears that the check-in process was smooth and that our front office team hit all the right notes with your concerns. Keeping those engines cool and maintaining that A/C can often feel like a game of roulette, but we’re glad to hear we didn’t try to upsell you on an unnecessary coolant replacement—nobody enjoys bring out the wallet for something they don’t need! Your positive experience with the oil change and A/C service at a reasonable price is what we strive for. Looking forward to helping you keep your vehicle in tip-top shape in the future!


SH
Shawn H.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Shawn said they had always dealt with him directly and honestly, and didn't to try sell him stuff.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 07/15/2025 09:36 AM

We appreciate you taking the time to share your experience with us. Honest and straightforward service is our motto, and it sounds like we hit the mark with your visits. We believe cars and customers deserve a little respect, and we're glad to hear you felt that during your time with us. If your car comes up with any more of its dramatic stories, we’ll be here ready to help!


TM
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Tia M.
Sidney, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
10
So quick and easy!
Greeted at the door, given a fair estimate and called back 2 hours later to pick it up!
10/10 service!
Downtown Car Care C. from Downtown Car Care Center responded on 06/28/2025 09:40 AM

We're glad to hear you enjoyed your experience with us! From the friendly greeting to the speedy pickup, we're all about making car care a breeze. Who knew getting your car serviced could lead to such stellar ratings? We appreciate your support and look forward to keeping your vehicle in top shape.


NB
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Nick B.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
9
Excellent Service
Service is always excellent at Downtown Car Care, but they went above and beyond to complete my brake work a day early, and as always were very fair and transparent with pricing. Will ALWAYS come back next time I need service!
Downtown Car Care C. from Downtown Car Care Center responded on 06/14/2025 09:40 AM

We genuinely appreciate your feedback! Going the extra mile is what we aim for, so it's fantastic to hear you noticed our efforts—especially getting your brake work done ahead of schedule! We believe in being fair and transparent with pricing because nobody likes surprises, except maybe on birthdays. Looking forward to helping you with your next service!


CM
Chad M.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
Category: Service
Chad said they did a great job. They were really personable, they took care of it, they had a fair price, and it was good service.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 06/12/2025 09:38 AM

We appreciate you taking the time to share your experience! It sounds like our team hit all the right notes—personable service, fair pricing, and quality work. We aim to keep our customers happy while keeping those engines running smoothly. Here’s to more great service in the future!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
Brake Serviced Work
Easy to schedule service with Kathy (as always). Problem was diagnosed quickly and necessary
repairs to brakes were made at a fair price. Have used them many tines and will continue to do so!
Downtown Car Care C. from Downtown Car Care Center responded on 06/09/2025 09:37 AM

We really appreciate your continued trust in us over the years. It sounds like Kathy is on her game, expertly navigating the scheduling process like a pro. We're glad to hear that we could diagnose the brake issue swiftly and get you back on the road without breaking the bank. Here’s to many more smooth rides ahead!


Verified Customer
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
8
Great communication; professional service
At first, got an reasonable pricing for the service. Great communication on every step..from Ordering needed parts, receiving, and scheduling for service. Job was was done professionally. Thank you.
Downtown Car Care C. from Downtown Car Care Center responded on 06/04/2025 09:38 AM

We appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that our pricing met your expectations and that our communication kept you in the loop every step of the way. We aim for professionalism, and it sounds like we hit the mark. If our service were a movie, it would definitely get rave reviews based on your feedback!


MT
Mackenzie T.
Indiana
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2025
verified customerVerified Customer
Category: Service
Mackenzie said it was just a little expensive.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 06/04/2025 09:38 AM

We appreciate your feedback! It's understandable that getting your car serviced can sometimes feel like a second mortgage. We're committed to providing quality care, but we also know that affordability is key. If you have any specific concerns about pricing, feel free to reach out—we're always here to help balance quality and value. Your car deserves the best, and so do you!


DK
Dan K.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
Dan said they were easy to deal with and he had no issues with them, they met his expectations. He plans on using them in the future.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 05/16/2025 09:38 AM

We're glad to hear that your experience was smooth sailing! It's our mission to make car care as easy as possible, so it's great to know we met your expectations. We look forward to helping you keep your vehicle in top shape for future adventures—hopefully more smooth roads and fewer bumps along the way!


RW
Reggie W.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Reggie said they seem very straightforward, their prices are always reasonable and their availability is great.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 05/10/2025 09:40 AM

We appreciate your feedback! It’s great to hear that you found our prices reasonable and our availability to your liking. We strive to keep things straightforward because cars can be complicated enough without adding extra confusion. If you ever need anything in the future, just know we’re not going anywhere anytime soon!


NP
Nick P.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Nick said the service was attentive and quick.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 05/03/2025 09:40 AM

We appreciate you taking the time to share your experience! It's great to hear that our service hit the mark for you. Quick and attentive—sounds like we’ve got our superhero capes on! If there's anything else we can do to keep your ride running smoothly, just let us know.


PT
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Patrick T.
Indianapolis, IN
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2025
verified customerVerified Customer
8
Downtown Car Care Review
Quick service and friendly staff - however, my engine check light was on for the second time in a row after getting my car fixed up for my 5,000 mile check-up.

The last time that it happened, I had to go back in for a second time later that week for additional charges to get it addressed.

PM
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PAT M.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Excellent
Been using Downtown Car Care for 37 years and will continue to do so. Always competent & trustworthy.
Downtown Car Care C. from Downtown Car Care Center responded on 04/24/2025 09:38 AM

It's fantastic to hear that you've been with us for 37 years! That's practically a car care dynasty right there. Competence and trustworthiness are the backbone of our business, and we’re glad to know we’ve been able to keep your wheels turning smoothly all these years. Here’s to many more miles together!


BO
Barbara O.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Barbara said she had been doing business with them for 30 years, trusted them and absolutely recommended them.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 04/19/2025 09:39 AM

It's fantastic to hear that you've been part of the Downtown Car Care Center family for such a long time! Trust is like finding the right mechanic—rare and invaluable. We're honored to have earned your faith over the past three decades, and we promise to keep giving you reasons to recommend us. Here’s to many more years of safe journeys and happy driving!


LP
Luke P.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
Category: Service
Luke said his vehicle was working fine and what they did worked, the service was quick, they communicated throughout and it was overall a good experience.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 04/12/2025 09:48 AM

We appreciate you taking the time to share your experience! It's great to hear that your vehicle is back in action and that our team kept you updated throughout the process. Quick service and good communication are like the dynamic duo of car care, and we're glad to know we hit the mark. If your car has any more adventures, we’ll be here to help!


Displaying Review 1 - 15 of 1224 in total
Service Coupons and Posts
Thanks for sharing your fantastic experience! We're glad our team kept it real with the coolant and made your visit smooth. Your car's happiness is our priority!
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Thank you for the fantastic review! We aim for 10/10, so it's great to hear we hit the mark—no need for a tire change on that score!
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Thank you for the fantastic review! We love going the extra mile—it's like we have brake pads for our customer service too. See you next time!
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Thanks for the great review! We're glad Kathy made scheduling a breeze and our team could swiftly tackle those brakes. We appreciate your loyalty!
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Thank you for your loyalty over the years! We're honored to be your go-to for car care—here’s to many more miles together!
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Thanks for the tire-ific shoutout! We're thrilled to be your go-to tire shop in Indy. Keep rolling with confidence!
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Thanks for trusting us with your car! We're glad you found us efficient and helpful—your future car needs will be our pleasure too!
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We're thrilled to be your go-to car care team for all these years! Honesty and dependability are our middle names—well, not really, but you get the point!
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Thanks for the glowing review! We love keeping your car in top shape for nearly a decade, proving honesty is indeed the best policy.
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We're thrilled to hear you enjoyed our complimentary brake inspection! Keeping you safe on the road is our priority, and we love to do it without a charge.
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Thanks for the kind words! We're here to keep your wheels turning without the spin. Honesty is our best policy—no funny business!
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Thanks for the wonderful feedback! We're always here to oil up your day—no appointment needed, just good vibes and great service!
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We love hearing about your experience! We're glad Kathy could help you learn the ropes while keeping your car in tip-top shape. Come visit us anytime for more great service!
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Thanks for the glowing review! We're like pit stops for your car—quick, efficient, and always ready to go, just without the need for tire changed!
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Thank you for the kind words! We're thrilled our friendly service and speedy efficiency hit the right notes for you. We aim to keep your car running smoothly without breaking the bank. See you next time for some more automotive magic!
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Thank you for the stellar review! We're thrilled that our follow-through and service hit the mark. At Downtown Car Care Center, we aim to keep your wheels turning and your smiles shining. You keep us running smoothly, and we appreciate it!
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We’re thrilled to hear that your annual service was both convenient and enjoyable! We aim to make car care easier than parallel parking. Thanks for trusting us with your ride. We look forward to seeing you again soon!
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We're thrilled to have earned your trust, and we're here to keep your car running smoothly! Thanks for choosing us, and we'll be ready to serve you again when needed!
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