business image

Dwain's Automotive of Rio Rancho

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(534 Reviews)
93

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Rio Rancho's Premier Full-Service Auto Repair Shop! Rio Rancho's Premier Full-Service Auto Repair Shop!

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(505) 892-3337

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
124 Frontage Rd NE Rio Rancho, NM 87124-1403
Dwain's Automotive of Rio Rancho's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(534 Reviews)

Verified Customer
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2025
verified customerVerified Customer
10
Dwaines Suto
Excellent service and price
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/29/2025 09:41 AM

We appreciate your feedback! It’s great to hear that our service and prices hit the mark for you. We strive to keep our customers happy without breaking the bank—after all, who wants to pay a fortune just to get the car back in shape? Your support means a lot to us!


JB
Jeff B.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2025
verified customerVerified Customer
10
Fantastic service
I have been going here for the last 15 years always great service for a reasonable price.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/28/2025 09:43 AM

It sounds like you've found your automotive home! We appreciate your loyalty over the years and are glad to hear that our service hits the mark for you. Here's to many more miles of great experiences together—just remember, oil changes might not count as a road trip, but they sure keep you on the right track!


SC
gravatar
Sharri C.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2025
verified customerVerified Customer
10
Always above and beyond
I had forgot to tell them my tail light was out. They fixed it before i told them. My truck was over heating. They always look at everything and make sure when something is broke that everything is fixed. They are usually pretty quick at getting the repairs done too.
I highly recommend Dwains Auto repair.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/24/2025 09:47 AM

It sounds like your truck is in good hands! We're really glad to hear that our team was able to catch the tail light issue before you even had to mention it. It's almost like we're psychic—well, maybe just really observant. Whether it's tackling overheating or making sure everything's in tip-top shape, we always aim to keep your ride running smoothly. Your recommendation means a lot to us! Keep cruising, and we'll be here whenever you need a hand.


EL
gravatar
Eloy L.
Rio Rancho, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2025
verified customerVerified Customer
9
Brakes
Dwains out brakes on my truck. They are very dependable and I truck then with our vehicles.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/19/2025 09:41 AM

We appreciate your confidence in our services, especially when it comes to the brakes on your truck. It's great to know you find us dependable for your vehicles. We aim to keep your wheels turning smoothly and your mind at ease. If there’s anything we can do to earn that extra star, just let us know! Your feedback drives us to be better every day.


MI
Mario I.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2025
verified customerVerified Customer
10
Davis I'd Great with excellent personalty and provides great service. D
Dwain's shop is a great place that provides excellent service and great honesty, David has excellent personality and he is an excellent person to deal with.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/11/2025 09:44 AM

We appreciate your glowing feedback about Dwain's Automotive! It's fantastic to hear that you found our service to be both excellent and honest. David does have a knack for making the car care process a bit more enjoyable with his personality—who knew automotive repair could come with a side of charm? We look forward to serving you again in the future!


AS
gravatar
Allen S.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2025
10
Excellent Service
I took my Jeep Wrangler to this shop for what I thought was a broken motor mount. Turns out, the motor mount bracket bolts had sheared in the block! After two hours of labor and fixing the bolts, my Wrangler was back on the road. I’ll definitely be using this shop again in the future.

The new owners made the best decision by keeping the staff after their recent acquisition. The current staff is fantastic to work with and super knowledgeable.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/09/2025 09:44 AM

It's great to hear that your Jeep Wrangler is back on the road! Sounds like our team worked some magic with those bolts. We're glad you found us and that our staff could turn a potential disaster into a smooth fix. They're dedicated to keeping cars—and customers—happy, and it’s clear they hit the mark with you. We'll be here for all your future automotive adventures, ready for whatever your Jeep throws our way next!


Verified Customer
San Ysidro, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2025
verified customerVerified Customer
10
Truck service
Always excellent service and advice on vehicle when asking questions
David A., Manager from Dwain's Automotive of Rio Rancho responded on 10/04/2025 09:44 AM

We appreciate you taking the time to share your experience with us! It’s fantastic to hear that you receive excellent service and advice when you have questions about your vehicle. After all, we like to think of ourselves as your automotive gurus, here to guide you through the maze of car care. If you have any more questions or need advice, don’t hesitate to reach out. We’re always happy to help!


SH
SHIRLENE H.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2025
verified customerVerified Customer
10
Dwainsis our go to place, fortunately we don't have to go often. David is great with estimates and the shop gets things done right and efficiently. Highly recommend Dwains Automotive.
Great customer service and workmanship!
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/30/2025 09:40 AM

We're glad to hear that you had a standout experience with our customer service and workmanship! We believe that great service is the engine that keeps everything running smoothly. If you ever need anything in the future, we're just a pit stop away. Drive safe!


KB
Kevin B.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2025
verified customerVerified Customer
10
Friendly, honest and timely, couldn’t ask for more!
I strongly recommend Dwain’s
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/25/2025 09:43 AM

We're glad to hear that you strongly recommend us! Nothing brings a smile to our faces more than satisfied customers. If there’s anything else we can do for you, just let us know! Your support means the world to us.


JP
Jerry P.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2025
verified customerVerified Customer
10
Good job..!
Took mine in for a specific repair. Done next day (Friday) as I (actually) figured it should. I would have been okay if it was done Monday.. Reasonable cost - bottom line, satisfied, HIGHLY recommend to anyone reading this..
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/20/2025 09:44 AM

It's great to hear that we could deliver your repair with such efficiency! We aim for a quick turnaround, and it sounds like we hit the nail on the head this time. Reasonable costs and satisfaction seem to go together like peanut butter and jelly, doesn’t it? Thanks for sharing your experience with others; we appreciate your recommendation! Here’s to keeping your ride in top shape!


SD
Sandra D.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
verified customerVerified Customer
10
Very friendly and provide quick service.
I was stressed about my check engine light being on. I called Dwain’s Automotive and spoke to David. Explained my situation and David was very friendly and helpful. I got my truck and they had it fixed within a few hours. This is what we all need since we rely on our vehicles so much. Thank you, David for your patience and understanding! Appreciate it more than you know!!!
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/09/2025 09:39 AM

We appreciate you taking the time to share your experience. It sounds like David really made an impression with his friendly and helpful approach—definitely the kind of service we aim for! Nothing like a speedy fix to ease that check engine light panic. We completely understand how much we depend on our vehicles, and it's great to hear we could get you back on the road so quickly. Here’s to smooth driving ahead!


PM
Paul M.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2025
verified customerVerified Customer
10
A/C Repair
Very Polite, Freindly and Professional. Got my repairs done very quickly.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/08/2025 09:41 AM

We're glad to hear that you found our team polite and professional—it's like a winning combination of manners and mechanics! Quick repairs with a friendly face are just our style. We appreciate your recognition and look forward to keeping your vehicle in tip-top shape!


CB
Cassandra B.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
10
Car Maintenance
Dwain’s Automotive has always provided great service, and providing the best vehicle maintenance with trusted and professional service.
David A., Manager from Dwain's Automotive of Rio Rancho responded on 09/06/2025 09:41 AM

We appreciate you taking the time to share your experience! It’s great to know that our team has been able to provide you with reliable service and vehicle maintenance. Keeping your car in top shape is what we aim for, and it's wonderful to hear that we've hit the mark. Here's to many more safe and smooth rides ahead!


DA
gravatar
David L. A.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2025
verified customerVerified Customer
10
These guys are the best!
Great service as always!
David A., Manager from Dwain's Automotive of Rio Rancho responded on 08/30/2025 09:44 AM

We’re glad to hear you enjoyed our service! It’s our goal to keep the engines running smoothly and the smiles even smoother. Your support means a lot to us!


BL
Brenda L.
Corrales, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2025
verified customerVerified Customer
10
Awesome customer service
Awesome customer service
David A., Manager from Dwain's Automotive of Rio Rancho responded on 08/28/2025 09:43 AM

We're delighted to hear that you had a great experience with our customer service! It’s our mission to make every visit feel as smooth as a well-tuned engine. If there’s anything else we can do to keep your ride running smoothly, just let us know!


Displaying Review 1 - 15 of 534 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.