East Coast Auto Depot Inc is your local auto shop serving the Philadelphia, PA area. Give us a call for your automotive needs. East Coast Auto Depot Inc is your local auto shop serving the Philadelphia, PA area. Give us a call for your automotive needs.
Verified CustomerDear Ronald,
Thank you for your feedback. We would like to clarify what was involved in diagnosing your vehicle.
Your review suggests that we simply looked at your door and charged you a diagnostic fee. However, that is not what took place.
Our technician had to physically remove the interior door panel to access and inspect the components inside the door. This process requires time, labor, and technical knowledge to determine what was malfunctioning, identify the parts needed, and prepare an accurate repair estimate.
A proper diagnosis involves more than simply looking at a vehicle from the outside. The diagnostic fee covers the technician’s time and the work necessary to identify the problem, regardless of whether the customer decides to proceed with the repair.
We respect your decision not to move forward with the repair, but we also believe it’s important that the work our technicians performed is accurately represented.
At East Coast Auto Depot, we believe in transparency, fair pricing, and providing professional service to every customer.
East Coast Auto Depot Management