business image

Eastern Shore Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,140 Reviews)
74

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
90
Total ReScores
4.7
ReScore Average
74
Net Promoter Score ®

Business Details

About

Eastern Shore Hyundai is located in Daphne, AL between Mobile, Alabama and Pensacola, Florida. Our dealership was built with the Customer in mind. Call us today to set up you next service appointment. We look forward to seeing you soon! Eastern Shore Hyundai is located in Daphne, AL between Mobile, Alabama and Pensacola, Florida. Our dealership was built with the Customer in mind. Call us today to set up you next service appointment. We look forward to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(251) 626-6363

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
29736 Frederick Boulevard Daphne, AL 36526
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,140 Reviews)

TM
gravatar
Tonya M.
Spanish Fort, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2026
1
Category: Service
Service dept
I have bought so many cars from this dealership and I travel so many miles a month for work so it’s hard for me to schedule maintenance on my car. One month it could be 7000. I have always been able to take it in and wait or leave it. Today I was turned away. I was told I have to schedule an appointment. Each time I drop it off to have serviced I spend well over 300+ to have everything taken care of. Last time I was in there I heard one of the customer service people expressing how unhappy they were. I will say the service department has gone downhill. Used to be an exceptional experience. I’m usually very good about being patient and when they don’t check something you ask them to check I have let that go a few times. I will find somewhere else to get my car serviced going forward. Very disappointed with how this dealership has gone downhill in the past 2 years.
I know once before I tried to schedule appointment was told 6 weeks out and the lady was so rude. Just really disappointed.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.