Hi Sarah, Thank you for your feedback. My name is Tom Sicheneder, and I'm the General Sales Manager at Elder Hyundai of Macomb. Every time we get anything less than a five star review, I want to hear about it and create an opportunity for us to be better. This sounds like a great opportunity to do just that. We're working to make sure that you're completely satisfied and that we make things right this time around. Thanks, Sarah!