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Empire Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,358 Reviews)
63

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
102
Total ReScores
4.6
ReScore Average
63
Net Promoter Score ®

Business Details

About

Empire Hyundai is located in Fall River, MA. Call us today or visit our website to schedule a service appointment at our state-of-the-art Service Department. Our certified technicians are ready to help you with any of your maintenance or repair needs! Empire Hyundai is located in Fall River, MA. Call us today or visit our website to schedule a service appointment at our state-of-the-art Service Department. Our certified technicians are ready to help you with any of your maintenance or repair needs!

Categories
Hyundai Dealer, Auto Repair, Collision Repair
Contact
(508) 673-7646

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
428 Pleasant Street Fall River, MA 02721
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,358 Reviews)

MT
gravatar
Michael T.
West Wareham, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2025
0
Category: Service
Don't walk away RUN****DO NOT TRUST THIS DEALER****
On June 31 2024 we had purchased a 2024 Hyundai Tuscon from Benjamin at Empire Hyundai in Fall River. Copy of the registration was not provided to us until 7/16. I was told I could bring the car back for the inspection sticker or get it myself and they would reimburse us the cost of $35 sticker fee. I chose to get it myself. , on 7/22 we sent in the receipt along with the copy of the inspection report to Benjamin. Benjamin said the check would be mailed out within a week.it's now 8/31 a full 5 weeks later and 4 phone calls later and they have not reimbursed us for the sticker. Benjamin nor empire have returned my calls or provided us with any explanation as to why they have not refunded us the $35

*** It's now 9/20/24 , 2 weeks after the first review in which Kasey the Marketing Director asked that I reach out to her. 3 times I tried and left messages. She never returned not 1 phone call. The last try She did text back my wife and said that we were never given a voucher for reimbursement, but she has cleared it with her bosses and we will receive a check promptly. Still no check. All smoke and mirrors. Kasey says she wants to help in the review then does nothing. Ben thru the company for the 3 time ssays they are writing a reimbursement check and does nothing.

At this time my family has a 2024 Tuscon , a 2023 Tuscon and a 2024 Kia Niro. At a time where most dealerships are begging for sales this dealership group is doing everything to alienate their customers after they purchase. This dealership group will not stand behind you ,If they would screw us over $35 your know they will not think twice of screwing you over for more $$$
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