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Ernie's Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(121 Reviews)
98
Write a Review
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Score Details

5 stars
88%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(831) 335-5332
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6281 Graham Hill Rd Felton, CA 95018-9723
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Ernie's Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(121 Reviews)
Write a Review
Recent Reviews
VB
Vicky B.
California
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Vicky said they were great, consistent, reliable and had wonderful staff.
Recommended
SO
Suzie O.
Santa Cruz, CA
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Suzie said she's been going to them for a long time, and they're very reliable and very fair.
Recommended
Verified Customer
Felton, CA
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
8
Great service and staff.
Reasonable prices, excellent service, quality work.
FH
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FLORENCE H.
Ben Lomond, CA
Jeep CJ5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
SERVICE
You just cant get better service! Needed smog done and they got right on it. Store has all your auto needs and more. They are always very friendly and super informative. Love this small local business!!!!!!
SH
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SUE/RON H.
Santa Cruz, CA
Ford Thunderbird
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Service on my 2005 Thunderbird
As usual I was greeted with a smile and checked my T-bird for a check on its over heating problem. I was able to pick up the car when it was done. It went smooth as can be. Big thanks to the service department.
PB
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PATRICK B.
Santa Cruz, CA
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Always professional
Been taking my vehicle there for years, they provide excellent service & are always honest & fair.
CS
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CRAIG S.
Scotts Valley, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Oil/ Lube
I went recently to Ernies Auto Repair, in the San Lorenzo Valley for an oil and lube for my 2010 RAV4. I was greeted by a great staff of people that for many years have worked on my vehicles. They continue to raise the bar on quality care for customer service and professional craftsmanship as they maintain the highest quality of professionalism. They also maintain the highest business standards in the valley for their customers. I highly recommend Ernies Auto & Repair for all car and parts for future owners.
JL
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JEFF/MARIA L.
Boulder Creek, CA
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Scheduled maintenance
I brought my vehicle in for its scheduled maintenance, and 1 1/2 hours later I received a call that it was ready to go. Ernie’s was thorough, timely, and showed excellent customer service.
Verified Customer
Boulder Creek, CA
INFINITI G37 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Best place for car service!
Been going to Ernies for probably 30 years having my cars serviced. Wouldn’t continue to go so often they didn’t do a phenomenal job and have great customer service.
KR
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KARYL R.
Felton, CA
INFINITI I30
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
The most reliable and honest vehicle service I’ve ever used
Since Quality Automotive closed I’ve not found any repair service as good as Ernie’s. My 26 year old car and 40 year old truck repairs have always been accomplished accurately the first time at what I feel is a reasonable price.
RB
Randy B.
Mount Hermon, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
Randy said the business, service and work has been consistent over the years. The business is well-run and has good personnel.
Recommended
EH
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ELIZABETH/RON H.
Felton, CA
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
They knew I needed my vehicle back in a hurry and they delivered!
It was raining and my driver's side window would not go back up!! They fixed it in a hurry. Need I say more?
GF
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GLORIA F.
Los Gatos, CA
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
The Best!
Great as always! Professionals who know what they are doing and honest!
SH
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SUE/RON H.
Santa Cruz, CA
Ford Thunderbird
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Service on my 2005 Thunderbird
As usual I was very happy with the service department that they provided on my 2005 Thunderbird. I brought it in for a service call to check on my transmission fluid. Everyone at the service desk are friendly and easy to schedule the appointment as well has receiving and picking up it up afterwords. All was postitive. Thanks, Sue
RS
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ROBERT/PHYLLIS S.
Santa Cruz, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
As always, Friendly, Fast, & Efficient
Thanks team Ernie's. I can always depend on your service.
Displaying Review 1 - 15 of 121 in total
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