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Ernie's Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 Reviews)
100
Write a Review
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Score Details

5 stars
87%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(831) 335-5332
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6281 Graham Hill Rd Felton, CA 95018-9723
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Ernie's Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 Reviews)
Write a Review
Recent Reviews
PB
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PATRICK B.
Santa Cruz, CA
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Always professional
Been taking my vehicle there for years, they provide excellent service & are always honest & fair.
CS
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CRAIG S.
Scotts Valley, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Oil/ Lube
I went recently to Ernies Auto Repair, in the San Lorenzo Valley for an oil and lube for my 2010 RAV4. I was greeted by a great staff of people that for many years have worked on my vehicles. They continue to raise the bar on quality care for customer service and professional craftsmanship as they maintain the highest quality of professionalism. They also maintain the highest business standards in the valley for their customers. I highly recommend Ernies Auto & Repair for all car and parts for future owners.
JL
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JEFF/MARIA L.
Boulder Creek, CA
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Scheduled maintenance
I brought my vehicle in for its scheduled maintenance, and 1 1/2 hours later I received a call that it was ready to go. Ernie’s was thorough, timely, and showed excellent customer service.
Verified Customer
Boulder Creek, CA
INFINITI G37 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Best place for car service!
Been going to Ernies for probably 30 years having my cars serviced. Wouldn’t continue to go so often they didn’t do a phenomenal job and have great customer service.
KR
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KARYL R.
Felton, CA
INFINITI I30
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
The most reliable and honest vehicle service I’ve ever used
Since Quality Automotive closed I’ve not found any repair service as good as Ernie’s. My 26 year old car and 40 year old truck repairs have always been accomplished accurately the first time at what I feel is a reasonable price.
RB
Randy B.
Mount Hermon, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
Randy said the business, service and work has been consistent over the years. The business is well-run and has good personnel.
Recommended
EH
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ELIZABETH/RON H.
Felton, CA
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
They knew I needed my vehicle back in a hurry and they delivered!
It was raining and my driver's side window would not go back up!! They fixed it in a hurry. Need I say more?
GF
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GLORIA F.
Los Gatos, CA
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
The Best!
Great as always! Professionals who know what they are doing and honest!
SH
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SUE/RON H.
Santa Cruz, CA
Ford Thunderbird
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Service on my 2005 Thunderbird
As usual I was very happy with the service department that they provided on my 2005 Thunderbird. I brought it in for a service call to check on my transmission fluid. Everyone at the service desk are friendly and easy to schedule the appointment as well has receiving and picking up it up afterwords. All was postitive. Thanks, Sue
RS
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ROBERT/PHYLLIS S.
Santa Cruz, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
As always, Friendly, Fast, & Efficient
Thanks team Ernie's. I can always depend on your service.
AO
Alan O.
California
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Alan said they're good. They are quick, straightforward and easy to work with.
Recommended
TL
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TERRY L.
Santa Cruz, CA
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
I can count on Ernies to do a great job
It was just a smog..but they always to a great job getting the car in and out quickly
CD
Cindy D.
Felton, CA
Honda Passport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
Category: Service
Cindy said that they were very friendly, got her right in, did a quick job and were honest.
Recommended
NM
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NICOLE M.
Scotts Valley, CA
Lexus ES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Ernie's has the best professionals in the County.
I have always appreciated the honest feedback I receive. When they make recommendations, I know that my car will benefit from the repairs. I trust them, and my car has never "let me down." The last thing I want is to be stranded away from home. The personnel are always so personable, and friendly. They are what makes this company so great.
DL
Davide L.
Boulder Creek, CA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
Category: Service
Davide said they are super friendly and provide good service.
Recommended
Displaying Review 1 - 15 of 116 in total
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