We make it our #1 priority to provide you exceptional service, ASE-certified technicians with years of experience, the highest quality parts, and our own guarantee you’ll be satisfied with our work. We make it our #1 priority to provide you exceptional service, ASE-certified technicians with years of experience, the highest quality parts, and our own guarantee you’ll be satisfied with our work.
Dear Colin,
Thank you for taking the time to share your feedback.
When a vehicle is dropped off, our standard procedure is to first diagnose the concern before performing any repairs. In your case, we were informed that you suspected an ignition-related issue. Once the diagnosis is complete, we contact the customer by phone or text to explain our findings, review the recommended next steps, and obtain approval before proceeding.
Regarding your concern about customer-supplied parts, our policy is to use only parts provided by our shop. This allows us to protect our customers and offer a nationwide parts and labor warranty of 2 years or 24,000 miles. In the past, we have experienced issues with customer-purchased parts being incorrect or defective out of the box. In those situations, the customer would be responsible for the cost of repeating the repair, as neither the parts nor labor would be covered under warranty.
We’re glad to hear that you were able to have the issue resolved elsewhere. Please know that we take pride in doing what’s right for every customer, being transparent about vehicle concerns, and clearly communicating repair costs. We hope you’ll consider giving us a call in the future—we’d be happy for the opportunity to assist you.
Sincerely,
Mark Evans
Owner
