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Express Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(940 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(928) 634-0151

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(940 Reviews)

AB
austin b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Best damn shop in the west
Said it before and I’ll say it again, these guys are the best.

DL
David L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Front end alignment
This is my second vehicle that I’ve taken in to get the front end looked at. Great knowledgeable people they took me right in at my appointment time. They thoroughly went through the truck test drove it. We talked about the issues and they gave me a clear detailed estimate on repairs.
Dustin M. from Express Automotive responded on 08/12/2025 09:37 AM

It's fantastic to hear you had a great experience with us! We're proud of our knowledgeable team and love that they could help you get right in at your appointment time. Plus, we hold thorough conversations just as dearly as we do thorough inspections—because understanding your vehicle is half the battle. If you have any more questions or need assistance down the road, just give us a shout!


MF
Marilyn F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Excellent place to have your car work done... Very nice people have you in and out? Not 1 bit of trouble and ISO appreciate them working me in. Had to get new spark plugs. Thank you.Fellas
I gave a great review.They did an excellent job and now tells me to do it again.I don't like that....
Dustin M. from Express Automotive responded on 08/11/2025 09:35 AM

It seems like our request for a little extra love in the form of a review might have rubbed you the wrong way—kind of like a pebble in your shoe, right? We really appreciate your fantastic feedback about the excellent job we did. Your satisfaction is what we aim for, and we’re sorry if our follow-up felt a bit pushy. Rest assured, we’ll take your comment to heart and keep the shoe fitting just right! Thank you for your support, and we hope your ride is as smooth as our customer service.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
verified customerVerified Customer
10
Express
Great customer service. They really are an express auto shop. Great quality work too.
Dustin M. from Express Automotive responded on 08/07/2025 09:37 AM

We appreciate you taking the time to share your thoughts! It’s fantastic to hear that our customer service and quality of work hit the mark. We strive to be the speedy superheroes of the auto world, and your feedback confirms we might just have some capes hidden in the garage. Here's to keeping your ride running smoothly!


JH
JOHN H.
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
0
and probably some facial tissue. Thank you.
Dustin telll Merrick he did a great job. A $20 is all I had to give him, or I could not have paid my bill. As usual Dustin you saved the day and probably some facial tissue
Dustin M. from Express Automotive responded on 08/06/2025 09:38 AM

We're glad to hear that Merrick and Dustin were able to save the day—and the facial tissues! It sounds like a win-win situation. We appreciate your support, and it's great to know that our team is hitting all the right notes when it comes to helping our customers. If you ever need a pit stop again, we're here for all your automotive needs!


MM
Mike M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
18 Ford f150
Excellent communication and service. Vehicle was completed in a timely fashion. Would gladly recommend !!!
Dustin M. from Express Automotive responded on 08/05/2025 09:36 AM

We're glad to hear you enjoyed our communication and service. Timeliness is the name of the game around here, and it looks like our team hit the ground running! Your willingness to recommend us is the highest compliment we could ask for. We're here whenever you need us, ready to keep your vehicle in tip-top shape!


NM
Nina M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Superb mechanic shop
No wonder Cottonwood's other automotive businesses are quick to refer to Express Automotive. I had an axle issue, Ford F 150, only one day to fix. Les and his team worked me in on short notice, sent for the vacuum hosing, charged reasonably, and got me out the door. I noticed many different makes/models in the bays. This is a gem of a shop in the greater Verde Valley!
Dustin M. from Express Automotive responded on 08/02/2025 09:41 AM

We're glad to hear you had such a positive experience with us! It sounds like we were able to come to your rescue just in time, like the automotive superheroes we strive to be. We're equally pleased that you noticed the variety of cars in our bays, showing that we're not just a one-trick pony. Your support means a lot to us, and we're here whenever you need us, ready to tackle whatever automotive challenge comes next!


KB
Karina b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2025
verified customerVerified Customer
10
Busy & Efficient
Every shop is busy from the Verde Vslley to the North. These ppl are Pro’s in getting it done & surpassed my expectation. A little speedy but no more than anyone else. U get what U pay for here.
Thank U Express Automotive! I appreciate U!
KarinaTheDreama🤟🇺🇸🌵
Dustin M. from Express Automotive responded on 08/01/2025 09:38 AM

It's fantastic to hear that you had such a positive experience with us. We do aim to be the superheroes of the automotive world—speedy and efficient without sacrificing quality. It's true what they say: you really do get what you pay for! We're glad we could exceed your expectations. Your support means a lot to us, and we promise to keep those engines running smoothly. Drive safe out there!


JD
gravatar
John D.
Camp Verde, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2025
0
Buyer beware
I related to the staff that I heard an unhealthy noise near the air conditioner on my 2012 Honda CRV. I told them that it could just be the serpentine belt tensioner but at 215,000 miles I wanted the compressor, receiver/dryer and condenser replaced as well as the tensioner should that be the problem. Got the car back, and after driving it for a week the noise was still there. Took it back, and they said it needed a tensioner and that it would cost an additional $330.00 to replace it. I objected, and they ticked the price down to $240.00 but after spending $1900.00 on the AC I said no thank you and would take my business elsewhere. Although the AC seems fixed properly, I feel that the business practices exercised by Express Automotive were shoddy and not conducive to goodwill. Camp Verde is a small town and this is not how we should be treating one another. Think twice before you entrust Express automotive with your car and your hard earned money.

SA
Selah A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Very friendly and accommodating
Everyone that I spoke with was very friendly and willing to work with me and my financial situation. They even went as far as giving me advice on who I should call to help with the repairs on my car. I am very grateful that I sent my car to Express Automotive. (:
Dustin M. from Express Automotive responded on 07/30/2025 09:38 AM

We're glad to hear that our team made you feel welcome and supported! It sounds like we not only took care of your car but also turned into a bit of a repair hotline for you. We believe in lending a helping hand whenever we can. Your satisfaction drives us, and we’re here to keep those wheels turning smoothly. Wishing you many miles of happy driving ahead!


DF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
A/C repair
A wonderful combination of professional and friendly service. Explained to me what was wrong , which they easily fixed , re-charged the system, and sent me down the road with confidence in my vehicle.
Dustin M. from Express Automotive responded on 07/29/2025 09:44 AM

We appreciate you taking the time to share your experience. It's great to hear that our blend of professionalism and friendliness hit the mark for you! We believe good communication is key, especially when it comes to your vehicle's well-being. We're always here to keep you rolling with confidence, whether it’s a recharge or a full revamp. Safe travels down the road!


JM
gravatar
JOHN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great Service
When I brought my car into the Shop today, I was not expecting to have it attended to so quickly!
I was in and out of there with 35 minutes, and the problem was correctly addressed.
Thank You Again Guys!
J
Dustin M. from Express Automotive responded on 07/22/2025 09:36 AM

We're glad to hear that your car got the VIP treatment and wasn’t kept waiting! A quick turnaround and a fix to boot? Sounds like a win-win. If your vehicle has any more shenanigans up its sleeve, you know where to find us.


TY
Tim Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Great service. Timely too.
I use Express Automotive because they are a no nonsense outfit.
And because Les, behind the counter, is always honest and to the point.
Dustin M. from Express Automotive responded on 07/19/2025 09:39 AM

It's great to hear you appreciate our straightforward approach! We believe in keeping things simple and honest—just like a good mechanic should. We're glad you're finding value in our services and that Les is serving you well behind the counter. If you ever need assistance—or just want to chat about the latest car trends—drop by anytime!


DF
Debbie F.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Alignment
The service was quick and professional. The office guys were friendly and fun to talk to with the other customers waiting. How often can you say you had a good time at a shop waiting for your vehicle!
Dustin M. from Express Automotive responded on 07/17/2025 09:37 AM

We appreciate your feedback! It sounds like our team not only got your car serviced swiftly but also turned the waiting room into a social hub. Who knew getting your vehicle worked on could come with its own flavor of entertainment? If laughter and great service were the main ingredients for your visit, consider it a recipe for success! We hope to keep the good times rolling every time you drop by.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Check for leaks
Visit was very long but very good
Dustin M. from Express Automotive responded on 07/16/2025 09:37 AM

We're glad to hear that your visit, although lengthy, was a positive experience! Sometimes the best things in life take a little time—like a good stew or, in this case, quality car service. We appreciate your patience and trust in us to take care of your vehicle. Looking forward to the next time we can assist you!

Service Coupons and Posts
We're thrilled to hear we eased your mind about your brakes! 🚗💨 Your safety is our top priority, and we're always here to help in a jiffy! Thank you for trusting us! 🙌 #BrakeCheck #ExpressAutomotive
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Thank you for the fantastic review! Our crew loves diagnosing and fixing cars faster than you can say "vroom vroom!" 🚗💨 We're thrilled you had a great experience. Come back anytime for your auto needs! #ExpressAutomotive #SpeedyService
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Thank you for the awesome review! We're thrilled to deliver top-notch work without breaking the bank. 🚗💰 Trust us, keeping your ride happy is our secret mission! Ready to roll when you are! #QualityService #AffordableAutoRepair
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We’re thrilled to hear you’re all set for the warmer days ahead! ☀️🛠️ Our team loves tackling those AC woes – it's like a cool breeze on a hot day! Thanks for the amazing review! #ACExperts #SummerReady
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Thanks for the love! 🌟 We're thrilled you enjoyed our service and expert explanations. 😊 Ray's here to keep your ride feeling top-notch without breaking the bank! 🚗💨 #ExpressAutomotive #CustomerAppreciation
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We’re blushing! 😄 Thank you for the kind words about our performance and customer service. We strive to be the best—gear shifts and all! 🚗💨 Your support fuels our drive! #AutoExcellence #CustomerLove
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🚗 Thank you for the shoutout! We're thrilled our team hit the gas on fixing your car quickly and efficiently! Your support keeps our engines running smoothly. Ready for your next adventure! 🌟 #ExpressAutomotive #CustomerLove
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We’re blushing! ? Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! ? Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! ?? We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! ?✨ #TrustInUs #QualityAutoRepair
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We're blushing! ? Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. ?? #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! ?✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove ?️?
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? Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! ? We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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? Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! ?? #CustomerSatisfaction #ExpressAutomotive
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? Thank you for the amazing review, Rock! ? We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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