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Express Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(906 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(928) 634-0151

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(906 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great service!
I am visiting from out of state, my breaks weren’t working properly and my windshield washer motor went out.

They were able to complete the work with in a couple hours of bringing my truck in for a reasonable price.

Outstanding customer service, fast, friendly and quality work.

JP
John p.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
8
Alignment for Tacoma
Excellent service got my vehicle in on time. Did a great job.
Dustin M. from Express Automotive responded on 05/21/2025 09:37 AM

We appreciate your feedback and are glad to hear that your vehicle was in and out on schedule! Timeliness is our middle name—well, not literally, but you get the idea. It’s great to know that our team did a fantastic job for you. Looking forward to keeping your vehicle running like a champ!


SL
gravatar
STEPHEN L.
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
AIR CONDITIONER RECHARGE
Fast and efficient, fair price
Dustin M. from Express Automotive responded on 05/20/2025 09:36 AM

We're delighted to hear that you found our service fast, efficient, and fairly priced! We always aim to keep things moving quickly—like your car on the open road, but with a bit less wind in your hair. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Keep on cruising!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
9
Friendly, consistent.
Great job replacing brakes.. Quick turnaround.
Dustin M. from Express Automotive responded on 05/17/2025 09:38 AM

We appreciate the feedback! It sounds like our team hit the brakes on waiting time and accelerated the service. If you ever need another quick turnaround, you know where to find us. Safe driving out there!


RW
Rom W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Installed passenger mirror
Excellent service.
Dustin M. from Express Automotive responded on 05/17/2025 09:38 AM

We're glad to hear that you enjoyed our excellent service! It’s our mission to make sure your experience is as smooth as a well-oiled engine. If there's anything else we can help with, don’t hesitate to reach out!


CH
Christina H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
9
Great job
They did a great job got me in the next day
Dustin M. from Express Automotive responded on 05/11/2025 09:37 AM

We appreciate your feedback and are glad to hear that we could accommodate you so quickly. We know how important it is to get your car back on the road in no time. If only we could work that magic on traffic jams! Looking forward to helping you again in the future.


RK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Dependable
Always there for service as requested.
Great customer service being delivered over four year now.
Dustin M. from Express Automotive responded on 05/11/2025 09:37 AM

We appreciate your loyalty and are glad to hear that you’ve been receiving consistent, top-notch service over the years. It’s our mission to be your reliable pit crew, ready to assist whenever you need us. If only changing tires was as easy as ordering a pizza, right? Looking forward to keeping your vehicle in great shape!


RP
RON P.
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2025
verified customerVerified Customer
10
Radiator flush and new antifreeze. Replace battery cable end.
They were very professional and polite. It took a bit longer than quoted and priced higher than quoted. But excellent work and would highly recommend them
Dustin M. from Express Automotive responded on 05/05/2025 09:36 AM

We appreciate your feedback and are glad to hear you found our team professional and polite—it's great when politeness and professionalism team up! We're sorry to learn that the time and pricing didn't quite match up with your expectations; we aim for nothing less than perfection, though it seems we may have missed the mark this time. Rest assured, your comments will help us fine-tune our processes. We're delighted that you would recommend us and truly value your support.


RM
rebecca m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Great people
They are great to work with and very forthcoming about the issues.
Dustin M. from Express Automotive responded on 05/02/2025 09:37 AM

We're delighted to hear that you found our team great to work with and transparent about the issues at hand. Open communication is key in the auto world—kind of like a good mechanic’s manual, minus the grease stains. We appreciate your feedback and look forward to continuing to provide reliable service!


DR
Diana R.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
Category: Service
Diana said they accommodated her, she was there for about an hour and a half. She contacted them on a Thursday or Friday, they were able to get her in on that Monday, and her vehicle seems to be okay. The people are really nice there and knowledgeable, she always goes there for the express lube. They've helped her out quite a bit and she trusts them.
Recommended
Dustin M. from Express Automotive responded on 04/29/2025 09:40 AM

We're delighted to hear about your positive experience! It sounds like our team was on their A-game to make sure you were back on the road in no time. We pride ourselves on being both accommodating and knowledgeable—kind of like a pit crew for your car! We're pleased to know you trust us with your express lube needs. Can't wait to help you out again, whenever your vehicle decides to take a little break for some TLC!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
9
Great Service, Competitive Prices
Express Auto does a great job from scheduling to final payment. They provided excellent diagnostics and feedback on my vehicle’s condition. Once we knew all of the issues, they got right to work and had my brakes rebuilt in less than two hours. Checkout was a breeze. They do charge a percentage on credit/debit card payments, but that was the only negative and they have a sign on the counter that warns you in advance.
Dustin M. from Express Automotive responded on 04/23/2025 09:37 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that our team managed to make your brake repair as smooth as a freshly paved road. We aim for efficiency and clarity, so it's great that our diagnostics and feedback hit the mark. As for the credit/debit card convenience fee, we try to keep things transparent, but we understand it's not the most popular part of the bill. Thanks for your understanding! Wishing you many safe miles ahead.


RE
Rick E.
Cottonwood, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Rick said for the last 3 years he's had his air conditioner recharged there. They told him it should be recharged at least once every 3 or 4 years but he's been having to do it every year and has paid $160 each time, which is getting old and is a little irritating. He's had other work done on his vehicle there and has always been happy with the work, he keeps going back and he has recommended them.
Recommended
Dustin M. from Express Automotive responded on 04/22/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It sounds like your air conditioner has been getting more attention than it bargained for, and we understand how that could lead to a bit of frustration. While we aim for longevity in our AC services, it seems yours has developed a knack for annual visits. It's great to hear that you've been satisfied with our other work and that you’ve recommended us. We definitely want you to feel good about coming back, so if there’s anything specific you’d like us to address regarding the air conditioning woes, just let us know. We're here to help!


CS
Charles S.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Charles said they did a good job.
Recommended
Dustin M. from Express Automotive responded on 04/21/2025 09:36 AM

We're glad to hear you think we did a good job! Our team takes pride in ensuring everything runs smoothly, just like a well-oiled engine. If there's anything else we can assist you with in the future, don't hesitate to reach out. Happy driving!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Great service
We have all our service and personal vehicles maintained by Express Auto, always professional and expert service.
Dustin M. from Express Automotive responded on 04/20/2025 09:37 AM

We appreciate your confidence in us for maintaining both your service and personal vehicles. It's always great to know that our team’s commitment to professionalism and expertise is shining through. We'll keep the engines roaring and the tires rolling! Your support means a lot to us.


AB
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Austin B.
Cottonwood, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2025
2
Thought it was fixed
After two inspections, I figured the issue would be done. After taking the car for a longer test drive the original issue still persists after several visits. Every issue I was given after the inspections I’ve had fixed, yet here we are. Unfortunate since I had grown to like this shop.
Service Coupons and Posts
We’re thrilled to hear you’re all set for the warmer days ahead! ☀️🛠️ Our team loves tackling those AC woes – it's like a cool breeze on a hot day! Thanks for the amazing review! #ACExperts #SummerReady
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Thanks for the love! 🌟 We're thrilled you enjoyed our service and expert explanations. 😊 Ray's here to keep your ride feeling top-notch without breaking the bank! 🚗💨 #ExpressAutomotive #CustomerAppreciation
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We’re blushing! 😄 Thank you for the kind words about our performance and customer service. We strive to be the best—gear shifts and all! 🚗💨 Your support fuels our drive! #AutoExcellence #CustomerLove
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🚗 Thank you for the shoutout! We're thrilled our team hit the gas on fixing your car quickly and efficiently! Your support keeps our engines running smoothly. Ready for your next adventure! 🌟 #ExpressAutomotive #CustomerLove
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We’re blushing! ? Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! ? Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! ?? We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! ?✨ #TrustInUs #QualityAutoRepair
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We're blushing! ? Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. ?? #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! ?✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove ?️?
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? Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! ? We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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? Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! ?? #CustomerSatisfaction #ExpressAutomotive
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? Thank you for the amazing review, Rock! ? We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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