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Fairfield Automotive Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,193 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Fairfield Automotive Service
is your local auto shop serving the FAIRFIELD, CT area. Give us a call for your automotive needs.
Fairfield Automotive Service
is your local auto shop serving the FAIRFIELD, CT area. Give us a call for your automotive needs.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(203) 259-6500

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2149 Post Rd Fairfield, CT 06824-5657
Fairfield Automotive Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,193 Reviews)

JZ
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James Z.
Fairfield, CT
BMW Alpina B7 xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
OIL CHANGE
Fast & Professional. !
David B., Partner from Fairfield Automotive Service responded on 06/12/2025 07:48 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you found our service fast and professional. We believe in getting you back on the road as quickly as possible, while still looking sharp doing it. If you have any other needs in the future, don’t hesitate to reach out!


TC
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Thomas C.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
10
Outstanding Personal Service
The team replaced all my brakes for my 2018 Audi Q7 in March 2023. Everything was great until a sensor triggered this week that the brake pads had reached end-of-life. That didn't seem right (way too soon), so I brought it in and John and Team replaced the faulty sensor and had my car back to me in less than a day at no charge. That kind of customer satisfaction and guarantee is rare these days and I thank the team for their professionalism and speed. Highly recommend for honest and fair service. Thank you!
David B., Partner from Fairfield Automotive Service responded on 06/11/2025 01:15 PM

We're glad to hear that your brake upgrade was a smooth ride, Thomas! It sounds like we had a little miscommunication with that sensor, but we’re happy to have fixed it faster than a speeding Audi. We appreciate you recognizing our team's dedication to keeping your wheels rolling safely and our commitment to honest service. We’ll keep the engine running on that reputation! Safe travels until your next service.


PM
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Pam M.
Milford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
10
Never fidappointed
They are always accommodating. Are clear on explanation os problems. I never have to return because of other problems that pop up. They check out the car thoroughly. Perhaps they are a little pricier than others but you can't put a price on safety
David B., Partner from Fairfield Automotive Service responded on 06/11/2025 10:26 AM

We appreciate your feedback and are glad to hear that our team is hitting the mark with thorough checks and clear communication. It's nice to know that our efforts to keep your car in tip-top shape are paying off, even if it means stretching the budget a bit. After all, a safe ride is priceless! Your trust in us means a lot, and we're here to keep you rolling smoothly.


AS
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Adam S.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
They’re awesome!
My teenage son brought in his car due to a “scraping” sound coming from the front passenger-side wheel. Could have been brakes, anything, but turned out to be a very minor issue with a quick fix. John took care of it and didn’t charge him a dime! It’s a shop that cares about their customers and this positive experience is but one of many that I have had with Fairfeild Automotive over the years.
David B., Partner from Fairfield Automotive Service responded on 06/10/2025 07:37 AM

It's fantastic to hear that your son's car issue was a minor fix and that we were able to help without any charges. We're all about keeping cars humming and wallets happy! It's great to know that you've had a string of positive experiences with us over the years. Our team genuinely cares about our customers, and it’s always rewarding to hear that our efforts shine through. If any future car dilemmas pop up, you know where to find us—ready to roll up our sleeves and help out!

"Same Owner, Same Service ,Since 1977"

GB
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Greg B.
Southport, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Air conditioning repair
First 90° day and my AC was pumping out hot air. Dropped the car off at 8 AM and buy 11 AM. They had it pumping out cold air.
David B., Partner from Fairfield Automotive Service responded on 06/10/2025 07:36 AM

We're excited to hear that your air conditioning is back to doing what it does best—keeping you cool on those sweltering days! Dropping your car off at 8 AM must have felt like a major leap of faith, but it seems our team lived up to the challenge and made a quick turnaround. Here’s hoping you can now enjoy that cold breeze while cruising around. Stay cool out there!

"Same Owner, Same Service ,Since 1977"

Verified Customer
Fairfield, CT
Mazda 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
New brakes!
Incredibly fast service. Great customer service. Completely transparent on the work they were doing. Will be a repeat customer. Highly recommend!
David B., Partner from Fairfield Automotive Service responded on 06/09/2025 07:21 AM

We're glad to hear that you found our service to be incredibly fast—like a pit stop at a NASCAR race! It's great to know that our transparency and customer service hit the mark for you. We're always here to make your automotive needs as smooth as possible. Looking forward to having you back in the shop!

"Same Owner, Same Service ,Since 1977"

MA
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Mysaikone A.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Excellent and Exeptional service!
John & Germain was so understandably patient and knowledgeable towards me. They always try to go above and beyond every time I visit with a problem. They helped me pass my Emmissions test when I had multiple problems with my vehicle.Also Dave in front is cool and very nice! I would definitely recommend these Guys and will continue to use them for they are very Fair and dependable! Overall my experience has been great with these guys!
David B., Partner from Fairfield Automotive Service responded on 06/07/2025 04:47 AM

It’s fantastic to hear that John, Germain, and Dave made your visit a breeze! We're pretty sure they have a secret superpower when it comes to being patient and knowledgeable — maybe it's all those coffee breaks. We're glad they helped you conquer the Emissions test; nothing like a clean bill of health for your vehicle! Your recommendation means a lot to us, and we’re here to make sure your experiences continue to be great, one oil change at a time.

"Same Owner, Same Service ,Since 1977"

JG
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Jaclyn G.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Quick & knowledgeable
Really friendly and knowledgeable shop, quickly identified a problem in one day that couldn’t be solved by another mechanic over the course of 6 days. Highly recommend!
David B., Partner from Fairfield Automotive Service responded on 06/05/2025 05:28 AM

We appreciate you taking the time to share your experience. It sounds like our team was able to work some magic in a hurry! And let's be honest, when it comes to cars, it's always nice to have someone who knows their stuff on your side. Your recommendation means a lot to us, and we're here for any future automotive adventures you might have. Safe travels on the road!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Oil change full inspection honest reasonable price
Brought sons car in for oil change
Scheduled appt for next day, full car inspection and very reasonable price. Great communication and honest work
David B., Partner from Fairfield Automotive Service responded on 05/29/2025 11:30 AM

It's fantastic to hear that you had a smooth experience with the oil change and inspection. We believe in keeping our communication as clear as a freshly cleaned windshield! Honesty is our policy, and it sounds like we hit the mark this time. We appreciate you choosing us for your automotive needs—here's to keeping those wheels turning without any surprises!


BH
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Benny H.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Professional service
Nice friendly people.
David B., Partner from Fairfield Automotive Service responded on 05/29/2025 05:24 AM

We're glad to hear that you had a positive experience with our team! Friendly service is what we aim for, and it's nice to know we hit the mark. If you need anything else, just let us know. We're here to help with a smile!

"Same Owner, Same Service ,Since 1977"

PT
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Phil T.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
oil change
great service great guys
David B., Partner from Fairfield Automotive Service responded on 05/28/2025 07:57 AM

We appreciate you taking the time to share your experience with us. It’s fantastic to hear that you enjoyed our service and found our team to be top-notch. We like to think we’re not just good at fixing cars, but also good company while we do it! Your support means a lot, and we're here whenever you need us.


MF
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Martin F.
Southport, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Repairs done right
Repairs done right, costs explained and completed. Quick service and estimate of repairs and time needed.
Thanks for great job.
Customer for many years and service both our cars.
David B., Partner from Fairfield Automotive Service responded on 05/23/2025 05:35 AM

We're glad to hear that you've had a positive experience with us over the years. It sounds like you’ve made us a part of your automotive family, and we couldn't be happier to help keep both your cars running smoothly. We believe in transparency, so we're delighted our cost explanations met your expectations. Here’s to many more miles together on the road ahead!

"Same Owner, Same Service ,Since 1977"

ML
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Matt L.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
In and out
Like the burger place service was prompt and excellent!
David B., Partner from Fairfield Automotive Service responded on 05/23/2025 05:34 AM

We appreciate your comparison to a burger place! Just like a well-cooked burger, we believe that prompt and excellent service is the key to satisfying your automotive needs. If you ever need another ‘service meal’ for your car, you know where to find us. Your support keeps our engines running smoothly!

"Same Owner, Same Service ,Since 1977"

KL
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Kimberly L.
Bridgeport, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
10
Tune up for daughters car
They actually let you know when your car is ready.
David B., Partner from Fairfield Automotive Service responded on 05/22/2025 12:47 PM

We're glad to hear that you appreciated our communication! Keeping you updated is part of our charm—after all, who likes playing hide and seek with their car? We look forward to serving you again in the future!


KG
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Kim G.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Tune up for Daughters car
They actually let you know when your car is ready!!!
David B., Partner from Fairfield Automotive Service responded on 05/27/2025 09:40 AM

We appreciate you taking the time to share your experience! We're glad you found our communication a breath of fresh air—it's all part of our mission to keep you in the loop. After all, no one likes playing the waiting game when it comes to their car. Here's to keeping you informed and your car running smoothly!

Service Coupons and Posts
We're thrilled to hear your car got a speedy makeover! 🚗✨ Plus, who doesn’t love a clean ride? #FastService #HappyCustomers
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Thank you for trusting us with your classic ride! We love keeping your 280ZX in top shape—no better place to rev up! 🚗💨 #FairfieldAutomotive #ClassicCars
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Thanks for the awesome feedback! Our team loves saving you time and money—it's like finding extra fries at the bottom of the bag! 🍟🚗 #FairfieldAutomotive #ValueService
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We're all about those warm smiles and clear pricing! Thank you for recognizing our transparent communication on repairs. 😊🚗 #CustomerCare #HonestService
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We're thrilled to hear we exceeded your expectations! 🚗🎉 We aim to keep your ride smooth and your smile even smoother! #AutoCare #CustomerSatisfaction
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Thanks for the shoutout! 🚗 We're always here to help and keep your ride safe—minus the tire fixing! 😂 #AutoCare #NeighborhoodService
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Thanks for the fantastic review! We're thrilled to keep expectations high and prices low—just like your car's fuel efficiency! 🚗💨 #AutoCare #FairfieldAutomotive
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Thanks for the fantastic review! 🚗 John and David love to keep you rolling with excellence! 💪 #WeLoveHappyCustomers #FairfieldAutomotive
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Thanks for the awesome feedback! 🚗✨ We aim to make every experience as smooth as your ride! #CustomerSatisfaction #FairfieldAutomotive
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Thanks for the awesome shoutout! 🚗 John and Dave are always ready to keep both cars and smiles running smoothly! 😄 #FairfieldAuto #ServiceWithASmile
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Thank you for the kind words! We're happy to be your pit crew 🏎️💨—quick and accommodating is our motto! #FastService #AutoCare
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Thanks for the great review! 🛠️ We love making your life easier—because who really enjoys spending time at the dealership? 😂 #FairfieldAutomotive #QuickService
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Thanks for the glowing review! We're here to keep you shining bright on the road. 🚗✨ #TrustThePros #FairfieldAutomotive
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Thank you for making us your go-to shop! We love tackling all your requests—mirrors and all! 🚗✨ #FairfieldAutomotive #CustomerAppreciation
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We're thrilled you appreciate our family's passion for classic cars! 🚗💨 Honesty and knowledge are in our family DNA! #FamilyBusiness #ClassicCars
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Thanks for the awesome review! We're all about kindness and honesty—just like your car, we keep it real! 🚗💖 #FairfieldAutomotive #HonestService
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Thanks for the fantastic review! We’re thrilled to have great mechanics and even better customers like you. 🚗✨ #FairfieldAutomotive #TopNotchService
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Thank you for your continued trust in Fairfield Automotive Service! We're thrilled to keep your wheels turning smoothly! 🚗✨ #HappyCustomers #AutoService
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Thanks for the awesome review! 🚗 We're thrilled you found your go-to spot for car care—your VW will thank you! 😄 #FairfieldAuto #CarCare
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Thanks for the glowing review! 😊 We're thrilled our service was as smooth as a well-oiled engine! 🚗✨ Our team loves making your auto experience easy peasy. Come back anytime! #FairfieldAutomotive #EasyService
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We believe getting your car fixed shouldn't break the bank! 💰🚗 Thanks for recognizing our reasonable pricing. We're here for all your auto repair needs without the heavy toll on your wallet! #FairfieldAuto #AffordableService
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