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Fallbrook Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(159 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs. Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(760) 728-5460

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
620 S Mission Rd Fallbrook, CA 92028
Fallbrook Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(159 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Thank you Fallbrook Auto works
Thank you Fallbrook Auto works. Thank you for taking great care of my truck. Keep up the great work I appreciate you guy's.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
9
Great service
Good to deal with, friendly and knowledgeable.
The Team from Fallbrook Auto Works responded on 08/08/2025 08:15 AM

We appreciate you taking the time to share your experience. It's wonderful to know that our team's friendliness and knowledge made your visit a pleasant one. We strive to make car care feel a little less daunting, and it sounds like we hit the mark with you. If you ever have more questions or need assistance, we're here to help—no car-related mystery too tough for us to tackle!


NE
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N E.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
10
Land Rover service and repair
They were brilliant. Friendly, exceptionally helpful. Got the service and breaks done on my land rover same day and personally think far better then if i did it at the dealership. And for a good price too. Keep up your sterling service guys and you are now my first port of call for any work on the cars
The Team from Fallbrook Auto Works responded on 08/04/2025 08:20 AM

It sounds like we hit the jackpot with your Land Rover! We're delighted to hear that our team was able to deliver such friendly and efficient service while saving you a few bucks compared to the dealership. We'll make sure to keep that stellar service going—after all, someone has to keep those brakes squeaky clean and roads safe. If your car ever needs a little TLC, we’re just a phone call away!


PG
PATRICK G.
Jeep CJ7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Great work.
The work was explained completely, and completed in a timely manner.
The Team from Fallbrook Auto Works responded on 07/31/2025 04:31 PM

We appreciate your feedback about the thorough explanations and timely service. At Fallbrook Auto Works, we believe in keeping you informed so there's no mystery under the hood. Glad to know we hit the mark this time! Your satisfaction fuels our passion for all things automotive. Looking forward to assisting you again in the future.


SL
Sal L.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
Category: Service
Sal said Eric and his staff always do great work, for the past ten years he's relied on Eric, and he does great work.
Recommended
The Team from Fallbrook Auto Works responded on 07/31/2025 04:31 PM

We appreciate you taking the time to share your experience! It sounds like Eric and the team have earned your trust over the decade—much like a trusty sidekick in a car-related superhero movie. We're glad to hear that you're satisfied with the consistent quality of our work. Here's to many more years of keeping your vehicle in top shape!


JP
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JAMES P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Tail light issue
Sounds so simple replace the light. But after receiving me as a walk in they spent an hour diagnosing the real problem with was presented to me with evidence to show the real issue. It was yet again great service at a very reasonably reasonable cost. I think they know more than Honda/toyota/ GM.
The Team from Fallbrook Auto Works responded on 07/30/2025 08:28 AM

We're glad to hear you had such a positive experience with us. Diagnosing automotive issues can sometimes feel like solving a mystery, and we're happy we could uncover the truth behind that pesky light. It's always our goal to provide top-notch service and clarity, even if it means going above and beyond that simple light replacement. Who knew fixing cars could be a high-stakes detective job? We're here to keep those wheels turning smoothly and at a cost that doesn't make your wallet cry.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Great Service!
I have been a Fallbrook Auto Works customer for several years and have taken my cars to Eric Heyneman even before that. The service is always quick, excellent and affordable. I highly recommend Fallbrook Auto Works.
The Team from Fallbrook Auto Works responded on 07/24/2025 11:57 AM

We're glad to hear you've been with us for so long! It’s great to know that our team, especially Eric, has been consistently providing you with quick and excellent service at prices that don’t make your wallet scream. Your recommendation means a lot to us, and we promise to keep the good times rolling (and the cars running smoothly)!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Excellent Service
Another great experience with Fallbrook Auto Works. Their knowledgeable mechanics always find a solution to car issues, and interacting with the office staff, as well as the owner Eric, is straightforward and informative. Thanks for your great work!
The Team from Fallbrook Auto Works responded on 07/24/2025 08:42 AM

We appreciate the shoutout! It sounds like our team hit the mark once again, and we're glad to know that you found our mechanics knowledgeable and our office staff helpful. It's always our goal to keep things straightforward—after all, car problems can be tricky enough without the added confusion. If your car ever needs more TLC, we're here to provide it! Safe travels on the road ahead.


RS
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RON S.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Always great service at fair prices
I have been coming to Eric for 20 years and have never been disappointed
The Team from Fallbrook Auto Works responded on 07/18/2025 07:59 AM

It's fantastic to hear that you've been part of the Fallbrook Auto Works family for two decades! That kind of loyalty speaks volumes. We're glad to have consistently hit the mark for you over the years—it's like being part of an automotive sitcom where the plot never gets old! Here's to many more miles and stories together.


Verified Customer
Fallbrook, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/17/2025
verified customerVerified Customer
0
Terrible auto service
Went there for AC issue got out with one of my hood panels underneath my car not put back properly, the result was me dragging the panel while driving through the freeway which is very dangerous.
The Team from Fallbrook Auto Works responded on 07/18/2025 08:32 AM

We sincerely apologize for the oversight with your vehicle. It’s definitely not the kind of service we aim to provide—having a part dragging on the freeway is a recipe for chaos we never intended to cook up. Thank you for bringing this to our attention; we take such matters seriously. Your safety is our priority, and we appreciate your patience as we work on making improvements.  We look forward to making this right for in the future


EW
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ELLEN W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Oil change and recharge of air conditioning
I love Fallbrook Auto , friendly neighborhood mechanic . Always honest , trustworthy , and reasonably priced. I needed an oil change. My AC wasn’t working. Done in a timely manner and with courtesy and quality. I have been going there for more than 10 years and I highly recommend them.
The Team from Fallbrook Auto Works responded on 07/17/2025 07:59 AM

We appreciate your loyalty and fantastic feedback! It's always a pleasure to serve someone who knows the ropes around here. An oil change and AC tune-up—you've got quite the request list, but we love a good challenge! Here's to keeping your car in tip-top shape for many more years to come. Thanks for spreading the word about the friendly neighborhood mechanic vibe; we’ll keep the coffee brewing and the tools ready!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Routine service
Always trust that work will be done correctly and Eric gives a heads up on any thing that his team notices
The Team from Fallbrook Auto Works responded on 07/16/2025 07:56 AM

We appreciate your confidence in our work. It’s great to hear that you feel informed throughout the process; we believe that knowledge is power—especially when it comes to your vehicle. Eric and the team are committed to keeping everything running smoothly, and it’s fantastic to know you see the value in that. If there's anything else we can do to keep your ride purring like a kitten, just let us know!


GR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great experience as always,👍
Awesome job
The Team from Fallbrook Auto Works responded on 07/14/2025 08:13 AM

Thank you!  We strive to keep our work as stellar as your review. If you ever need us in the future, we’re just a pit stop away. Keep cruising with that awesome ride!


GT
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GREG T.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great place to take your car!
Eric and Jessica at Fallbrook Auto did what they said they were going to do for the price they gave us (which I thought was very reasonable). We dropped the car off at the end of the day Monday, they did the work that we’d discussed on Tuesday and we picked the car up Wednesday morning. They’re very easy to work with and we’ll continue taking our cars there!
The Team from Fallbrook Auto Works responded on 07/10/2025 07:56 AM

We're glad to hear that your experience with us was as smooth as a well-oiled machine! It's great to know that Eric and Jessica delivered on both quality and price—because let's face it, nobody enjoys unexpected bills. We're all about making the car care process as convenient as possible, so we're happy to hear you're on board with bringing your cars to us. Here’s to many more successful trips to the shop!


RP
ROSE MARIE P.
Fallbrook, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2025
verified customerVerified Customer
8
Their service was efficient.
Even though it took them three days to finally fix my car due to unforeseen circumstances in the shop, they fixed it efficiently. I appreciate their efforts. Thank you .
The Team from Fallbrook Auto Works responded on 07/10/2025 07:55 AM

We appreciate your understanding regarding the delay, Rose Marie. We're glad to hear that once we got to it, the fix was efficient. Your support means a lot, and we’re here whenever you need us next.

Service Coupons and Posts
Thanks for the kind words! 😊 We're thrilled to hear your window is back in action. Eric and the team are always ready to help—like car superheroes! 🦸‍♂️🚗 #FallbrookAutoWorks #AutoHeroes
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Thank you for trusting us with your cars for over 15 years! 🚗 Your loyalty warms our hearts! We're always here to provide quality service and a smile. Here's to many more trouble-free miles ahead! 😊 #FallbrookAutoWorks #CustomerAppreciation
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We're thrilled to hear that Eric fit you in for that brake check! 🚗🛠️ Safe travels on your upcoming trip! If you need anything else, you know where to find us. 🎉 #FallbrookAutoWorks #BrakeItToMakeIt
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We're delighted to hear about your experience! 🛠️ Our team loves playing detective, especially when it comes to sneaky battery thieves! 🕵️‍♂️ Thanks for trusting us to keep your ride in top shape. Keep cruising! 🚗💨 #FallbrookAutoWorks #AutoCare
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We’re thrilled you enjoyed our coffee and clean waiting room while we worked on your ride! 🚗☕️ Thanks for trusting us for your oil change—we promise to keep your car as happy as you! 😄 #FallbrookAutoWorks #CustomerAppreciation
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🚗🔧 Thanks for the shout-out! We're thrilled that Eric got your ABS system back on track without breaking the bank! Who knew a sensor could be so sneaky? 😉 Drive safe and let us know if you need anything else! #FallbrookAutoWorks #AutoRepairMagic
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We're thrilled to have earned your trust! 🚚✨ Honesty is our best policy—just like the mileage on your truck (hopefully). Thank you for being a loyal customer since day one! 🙌 #FallbrookAutoWorks #HonestyInRepair
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We love hearing that our communication is revving your engine! ?? At Fallbrook Auto Works, staying in touch keeps your ride running smoothly. Thank you for the kind words! We appreciate you! ? #AutoCare #CustomerSatisfaction
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?✨ We're thrilled to have been your go-to pit stop for all things auto for years! Your recommendation is the best fuel for our drive! Thank you for trusting us with your rides! ? #FallbrookAutoWorks #CustomerAppreciation
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Huge thanks for the awesome review! ?✨ We're thrilled to be your go-to for car care! Honesty is our policy—no sugar coating here, just the facts! ? Looking forward to keeping your rides in tip-top shape! ?? #FallbrookAutoWorks #HonestRepairs
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We’re so glad to be your trusted pit stop! ?️? Your confidence in our work fuels our drive for excellence every day. Thanks for keeping us in the fast lane of your automotive needs! #TrustFallbrook #AutoExcellence
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We're blushing from your kind words! ? At Fallbrook Auto Works, we believe in fixing cars, not wallets. No upselling here—just honest service with a smile! Thank you for trusting us. ?✨ #FallbrookAutoWorks #CustomerCare
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Thanks for the high praise, Mark! Our team goes the extra mile to take care of your truck. ?️ We're glad you appreciate our work! #BestAutoRepair #HappyCustomers
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Thanks for the awesome review, Robert! ? We're thrilled to have earned your trust and loyalty. Looking forward to keeping your wheels in top shape for years to come! #CustomerAppreciation #AutoWorks
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Thanks for the 5-star review, Doug! We're thrilled to hear that Eric could solve the ignition problem for your Toyota Corolla quickly. Here's to many more smooth rides ahead! ??️ #CustomerSatisfaction #AutoWorks
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Thanks for the awesome review! We're so glad we could help your wife's car get back to tip-top shape in no time. We appreciate your support and look forward to seeing you again! ?✨ #HappyCustomers #AutoWorks
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? Thanks for the stellar review! ? Our team is thrilled to hear that you had a top-notch experience with us. We truly appreciate your support! #CustomerSatisfaction #FiveStarService
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? Thanks for the glowing review, Tigre! We're thrilled to have helped you with your injector engine issue and keep you on the road smoothly. We're here for all your auto needs! ?? #HappyCustomers #AutoCare
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