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FARRISH CHRYSLER JEEP DODGE RAM SERVICE CENTER

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(11 Reviews)
71
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Score Details

5 stars
73%
4 stars
13%
3 stars
7%
2 stars
2%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
71
Net Promoter Score ®

Business Details

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Contact
(703) 552-2538
No Business Hours Provided

Business Hours

* No Time Zone Provided
9610 Fairfax Blvd Fairfax, VA 22031-2320
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FARRISH CHRYSLER JEEP DODGE RAM SERVICE CENTER's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(11 Reviews)
Write a Review
Recent Reviews
FS
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Farrish Subaru S.
SUBA Crosstrek Limited AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great Service
They did a great job.
SW
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Sherry W.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2024
verified customerVerified Customer
10
Rear ended again
This Outback was rearended about 3 years ago and I followed the USAA recommendation in going to Farrish auto body shop. This time I didn’t ask and went there. Another good job. No issues with the repairs and no rattling either. There was a parts delay but that’s not on the shop.
RC
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Roberta C.
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2024
verified customerVerified Customer
3
Overspray, a New Scratch and Mileage Question
I do not think that Farrish Subaru’s Fairfax Auto Body wants me to do a review right now, but this step seems to be part of the feedback process. On the drive home we noticed overspray dots on the windshield. I called, and they said that we needed to return and that they would fix it. When we go back, we will show them a new approximately one-inch scratch near the driver’s-side tail light. We will also ask how the car logged over 700 miles while in their shop, according to their Mileage In reading and the current mileage. That said, they successfully repaired the damaged door, which looks good now. Their customer service has been excellent, so I hope that our concerns can be resolved.
Mike G. from FARRISH CHRYSLER JEEP DODGE RAM SERVICE CENTER responded on 01/31/2024 05:41 AM

Dear Roberta, Thank you for sharing your feedback with us. We apologize for the overspray dots on your windshield and the scratch near the driver's-side tail light. Please know that we are committed to resolving these issues for you. Regarding the mileage discrepancy, we will investigate this matter thoroughly. We appreciate your kind words about our customer service and we want to ensure that your concerns are properly addressed. Please contact our team at your convenience so that we can work towards a satisfactory resolution. Thank you for your patience and understanding. Sincerely, Farrish of Fairfax, Inc.

RH
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Rebekah H.
Subaru Ascent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2023
verified customerVerified Customer
9
Pleased With the Work
I'm glad I went with Farrish when my car was hit by another driver. They worked with the other driver's insurance and made it easy for me from the time I dropped my car off. It was convenient to have Enterprise rental so nearby. I chose Farrish because it was Subaru-certified and I wanted things done right. My car looks like new again and despite delays waiting on insurance to come approve the work, they were able to get the work done faster than expected once they were able to get started.
EJ
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Elizabeth J.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2023
verified customerVerified Customer
9
Quicker than promised
I always like service that delivers quicker than promised.
LU
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Linda U.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2023
verified customerVerified Customer
10
No pressure sales team, helpful staff.
Salesman was knowledgeable of products, detail oriented yet professional. He was able to answer all questions of electronics and mechanical.
SH
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Sarah H.
SUBA Impreza Sport w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
verified customerVerified Customer
10
Awesome experience
Kyle, Chris, and Mike are all amazing, Updated daily on the status. Very good delivery, and the car was cleaned for me as well. they handled everything so I didn't have to stress about it!
EB
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Elizabeth S B.
SUBA Impreza Sport w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2022
verified customerVerified Customer
10
Excellent job!
Chris is always so thorough when dropping my car off. Not only providing me with a detailed estimate but pictures along with it, so am able to see exactly why I need the parts I am being quoted. The receptionist is so friendly and knowledgeable always willing to work with my schedule. I have to drive from Charlottesville VA to Fairfax to have them service my vehicle and it is worth the time and miles!
CL
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Cpt James L.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
verified customerVerified Customer
10
Excellent service
Well run, organized, and professional collision service. Very pleased with outcome. And appreciate the car being cleaned inside and out --even the tires!
TC
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Than C.
SUBA WRX Manual
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2022
verified customerVerified Customer
7
Decent Shop
Average experience. Staff was kind and easy to talk to. Repairs and time it took to come to agreement between insurance and the shop was on the longer side, but for the most part body work looked good.
JD
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James D.
SUBA Impreza Sport w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customerVerified Customer
10
Great people, great repairs
Staff was very helpful and informed. Answered all of my questions and took great care of my car.
Displaying all 11 Review
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