Welcome to the new Fontana Hyundai. We have trained professional staff to assist you with all your vehicle's needs. We look forward to seeing you. Please make an appointment or stop by the dealership. Welcome to the new Fontana Hyundai. We have trained professional staff to assist you with all your vehicle's needs. We look forward to seeing you. Please make an appointment or stop by the dealership.
We waited a while for financing to have our paperwork ready. After we signed everything we asked about the lease. The finance manager that was helping us said he’d speak with the sales team and take the final payments if that’s what we were doing.
Then Roddy let us know that we would have to call Hyundai directly to cancel our lease, they wouldn’t be able to help. We called Hyundai and were told that the lease end department was closed. We had been sitting at this dealership for hours at this point. At no point in time did we know that Fontana Hyundai weren’t able to help us with the lease ending. They didn’t tell us that they couldn’t help us with the termination process. We are now left with a car with nowhere to put it and a lease that we need to terminate on the eve of our move out of state. We were clear every step of the way that we wanted to leave the lease vehicle and end the lease.
When we had exhausted all of our options on possible places to keep the vehicle, I called Fontana Hyundai and were repeatedly placed on hold for several minutes at a time and sent to voicemail. I was told multiple times managers weren’t available to help. I became very frustrated and finally was able to speak with Roddy. I told him that we could not have these two vehicles and would either need to leave our lease vehicle or return the new vehicle. Roddy told me that he would have bent over backwards to help (even though he didn’t offer any help when we were still at the dealer), but wouldn’t because of my attitude. He told me to “Act like an adult and take responsibility for the fact that I purchased a vehicle the day before moving.” And for “assuming” they could help end the lease.
To be fair to Roddy, I did assume that a Hyundai dealership could help end a Hyundai lease. I don’t think that’s a huge leap in logic. We had been reassured by the salesman we spoke to before arriving that we wouldn’t have problems with ending the lease. I suppose it is our fault for assuming a car dealer and a car salesman wouldn’t do what he could to secure a deal and then wash his hands of the rest. Roddy advised me not to treat him like a “1990s used car salesman,” and I would have been happy to if he had not acted like one.
We now are scrambling to figure out what to do with our lease vehicle because the department we need isn’t open until Monday. Riverside Hyundai let us know that they might be able to help us in the morning before we leave, so if you’re in the market for a Hyundai, I suggest going to them, as they want to help their customer instead of padding their commission numbers and leaving customer service at the door.