Fowler Dodge's Reviews

1.0

(5 Reviews)

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Matt B.

Bloomington, IN

05/24/2023

$5,500 IN REPAIRS IN < 1,600 MILES!!!! NEARLY $7,500 MORE ON THE WAY!!!

DON'T SHOP HERE UNLESS YOU WANT TO GET SCREWED!!!
$32K FOR A TRUCK AND $5,500 IN REPAIRS IN < 1,600 MILES!!!! NEARLY $7,500 MORE ON THE WAY!!!

Check out my receipts. These things didn't just happen overnight.

I bought a 2017 Ford F150 with ~94k miles on it. Before all those ridiculous repairs, I found out the starter was bad when i got it home the very next morning. Less than 12 hours of ownership! Then I had to call to get the invoice for my records and there's a line on there for an UNIDENTIFIED ISSUE that says "I do not consent to service". Which means they likely found another issue and didn't disclose it. The mileage in was the same as the mileage out on my truck which means they didn't even drive it but said they "could not duplicate issue". This dealer is not transparent or trustworthy!

Tonya W.

Oklahoma City, OK

02/10/2023

Service department wants 48 hours to diagnose jeep

My review is about the SERVICE DEPARTMENT….I had a light come on in the Jeep. I called on Monday and the SERVICE DEPARTMENT set me an appointment for Thursday at 2:00. I took the Jeep in at that time and had another person follow me to leave the Jeep for them to look at it and tell me what was wrong. When we get there “on time “ for our appointment they inform me that they had to keep the Jeep for 48 hours to diagnose the vehicle. I was not offered a loaner vehicle. Please change your policy when you set appointments and tell people that you will be keeping their vehicle 48 hours to diagnose any problems. Most people can’t go that long without a car.

David J.

Edmond, OK

03/21/2021

Care after sale

I have purchased 5 vehicles from Fowler Dodge in the past 2 years. I have always been loyal to Dodge and Dodge has always served me well. Until now. My 2018 Ram 2500 did not want to start. I took it to Fowler where I purchased it from. Thinking no problem they will fix it and I will be back on the road. I get a text that says my battery has lower cranking amps than required and my started has locked up a few times. The bill was going to be over $700. I said hold the phone. I called and asked why I needed to pay anything. I purchased that truck in early 2019 brand new. They told me its warranty had expired as I have 76000 miles on it. I told them that the battery will have its own warranty and the started is designed to lock up if it does not have the proper voltage. I was told after a lengthy discussion that they will not do anything. I told them I would pick the truck up. I came to pick truck up and they presented me a bill for $109 for diagnosing my truck. I got livid and said somethings I probably shouldn't have. They are criminals. They plugged a computer in the port of my truck and the truck spit out a reading in less than 5 minutes and pow here is your bill $109. I will never buy another Dodge. Thank you Fowler for opening my eyes.

Not Recommended

Linda R.

Oklahoma City, OK

02/09/2020

Sale ok service not so much

I recently had a recall issue which was taken care of in a timely manner. However ever since purchasing the car in 2016 I have had problems. First even before the warranty was out the tire sensor was out. That is not important to me but it was going to be 400 dollars to even look at it and then the warranty might not cover it I was told. WOW Next the ac went out. I knew you guys would be way too much so I took it to a local mechanic who fixed it for probably half of what you would charge. Next the check engine sensor went out. The guy who fixed the ac diagnosed it for nothing and said it is just a sensor. I can only imagine what your diagnostic fee would be. Guess who will fix it when I finally get the money for it. During the sale you guys are sugar and spice. Service not so. If you want to keep people coming back you might want to reevaluate your customer service. Believe me I won't be one of them. By the way some of your customer service guys are nice, but a couple of them can make you feel real stupid and make you feel that you are just an annoyance

Not Recommended

Jesse C.

Oklahoma City, OK

09/07/2019

Zero Courtesy and Communication

Fowler Chrysler Jeep Dodge is the absolute WORST dealership I have ever dealt with!!
This is long, but anyone reading it needs to know exactly what this dealership is like and how they treat people!
Where do I start? In the beginning it started out great, my salesman Chauncey was really working with me and having a great demeanor. I went to Fowler because I had just purchased another vehicle from another dealership that my wife did not really like and we wanted something different. We made the deal, then I met with Marquis in finance to finish it. At this point one small missing detail came up that I didn't think was much at the time. It was regarding a "we owe" agreement that Chauncey and I had agreed on to replace a broken piece on the mirror. Marquis knew nothing about this and had to add it in. So we finished the deal and I drove off with my new car.
A couple days later I get a call from Marquis asking about the vehicle not being registered yet and I told him that was correct and that Chauncey was made aware of this during the test drive. He told me that I was going to have to register the vehicle before anything else could be done. I told him I wasn't going to pay for a new registration just to turn around and do it again especially since they were well aware from the start that this was the situation. He said ok then hung up. He then called back the next day to say I would have to register it, at which point I told him that if I did then they would need to cover the cost of the 2nd registration. He said they could tie it in to the loan and raise my payments. I told him no, and again that they knew about it from the beginning. He told me he knew nothing about it, that Chauncey didn't tell anyone. This was the second instance of their own people not communicating properly.
The following day I get a call from Tony, the used car sales manager, who is the epitome of the WORST public service "manager" I have EVER dealt with. He was so rude to me about the registration to the point, he even outright insinuated and called me a LIAR, saying that they didn't know about it not being registered. He was sooooo rude that I eventually told him when he could have someone speak to me respectfully I would talk to them and then hung up on him. He called back with the same attitude at first then calmed down a little and we continued our discussion at which point he agreed to cover half of the cost of the registration.

A couple days later I called back to talk to Marquis about who the vehicle was financed through and when the first payment was due. He told me who and then said my payment was due in 45 days. I said WAIT we had a signed agreement when negotiating with Chauncey that my first payment would not be for 90 days since they wanted extra money down. AGAIN, he said he knew nothing about that and that there was no way that the finance company would go 90 days. I told him he better get with Chauncey and figure it out because that was the agreement. The SIGNED agreement. I ended up having to call Chauncey and Marquis at the same time to stop getting the run around about "he said, he said." Chauncey did confirm while I was on the phone with both of them that, that was the agreement. Marquis said ok then said he'd get back to me. Another example of how this dealership has ZERO communication skills.

I didn't get a call back so I called to see what was going on. Left messages for both Chauncey and Marquis, none returned. Sent emails to both, none returned. Finally after a couple days I called and the receptionist again said Marquis was busy would I like to leave a message this time I said no I want to speak with the finance director, she forwarded me to Eric. Eric tells me that Marquis is on vacation. What?!? Your receptionist just told me he was busy, only to find out he wasn't even there!!!!!??? Need I say, another poor example of communication...? So, I then inform Eric about my situation which he was unaware of but said he would look in to and call me back. I had to ask if he was actually going to call me back, and he assured me he would. And he did. He told me that I was correct in what I told him (go figure) but that the finance company did not do 90 days first payments. He said "for my trouble" that they were going to put a check in with my title paperwork for the first payment. At this point I was so tired of having to deal with this dealership I said ok, even though one payment is still not covering 90 days, but only 75... So much for going above and beyond...
It is now the last day of my valid paper tag, and guess what? I still haven't received my title paperwork, so now I have to waste my time and gas to drive all the way back to the dealership to get another paper tag.
Oh and guess what, still haven't heard anything on the broken mirror that was supposed to be fixed. I called to ask about it, was transferred to service, then to parts, then back to Chauncey only to be told I need to call back and talk to Antonio the Service manager, because "he is aware of it." (Is he really?) So I've called Antonio and left a message, and still haven't received a call back...
*Parting note*
As you can assume, I will never do business with any Fowler related dealerships again. And have and WILL continue to tell everyone I know, this story.
I guess I should say shame on me to begin with, because I have purchased my last 6 new vehicles, one of which was right off the showroom floor in the last 9 years from the Hudiburg group and have had nothing but GREAT service, encounters, and transactions. Thanks to one of their former long time salesman Jameson Dreher. I've even referred 2 family members and one friend to them and they were treated AWESOME. Sorry Mr. Hudiburg, it won't happen again, I won't stray away from you guys for my next vehicle!!

Not Recommended

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