Business Solutions
English French Canadian
SureCritic / Franks Auto
business image

Franks Auto

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
71
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
<1%
3 stars
<1%
2 stars
5%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(804) 901-9792
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
8409 Staples Mill Rd Ste B Henrico, VA 23228
Get Directions
Franks Auto's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
Write a Review
Recent Reviews
SL
SYNDIA L.
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Great service
Thank you Mr Frank and Elias for your service, keep doing the good work. God bless you guys.
Verified Customer
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Exactamente
Muy excelente trabajo muy recomendado
MR
MARGARET R.
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Superb
Super quick and super helpful. great service for a great price. 10/10 would recommend
JJ
JAY J.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Breaks
Great shop they go above and beyond, it's not just about the money . From now on this is my shop of choice. Thank you guy s!! JAY
KH
KEVIN H.
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Great Service
If your looking for a trustworthy, hard working, experienced auto shop Frank's in Glen Allen is your place for your automotive needs. They got me in in and diagnosed and replaced my alternator without an appt as they saw i was in a jam and needed a little extra tlc. Highly recommend!
FR
Filiberto R.
Virginia
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
Filiberto said they are one of the best. They check the vehicle out and give a heads-up about what is wrong before starting to work on it, and let him know if there is anything he will need to address in the future.
Recommended
JG
Jon G.
Virginia
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Jon said they fixed his vehicle and he was satisfied.
Recommended
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 12:06 PM

Thank you so much for your review and for your business. I really appreciate it 🙏

MT
Marcos T.
Virginia
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
Category: Service
Marcos said they are straight up, don't overcharge, and he knows exactly what he is getting. He stated they have a customer for life.
Recommended
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:30 AM

Mr. Tabor Thank you so much for your review and for your business. I really appreciate it 🙏

Verified Customer
Henrico, VA
Nissan 370Z
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Oil change
Would recommend
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:27 AM

Thank you so much for your rating and for your business. I appreciate it!

JS
JENKINS S.
Mazda CX-5
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/01/2025
verified customerVerified Customer
3
Service
At this point I am completely dissatisfied with the service provided. Work has been inadequate with the fact that correct and complete repair to my vehicle as yet to be accomplished. And now I have to return for a "Third" because computer calibration is incorrect and vehicle is not running the way it should be!
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:40 AM

I am sorry you feel this way, we tried our best to satisfy you when fixing your car changing you rear brakes. I understand the second time you came it was because the guy who does the calibrating for the radar sensor was not here, but we were able to do it next day and the calibrating was good. the third time the car was brought here there were not any issues, we test drove the car and everything was good. 

Verified Customer
Honda CR-V
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2025
verified customerVerified Customer
0
A/c
Solo le doy #0
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:36 AM

Sorry, when did you bring your car? i don't remeber you coming here. I don't understand the low rating since we haven't worked on your car...

SM
SAMUEL M.
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
10
Calidad
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:31 AM

Thank you so much for your rating and for your business. I appreciate it!

TY
TIAWANA Y.
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Satisfied Buick!
Knowledgeable and excellent work performed on my vehicle! It rides like a new car. I’m very satisfied with the work performance on my car. I have referred others to Frank’s. Thank you.
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:32 AM

Thank you so much for your review and for your business. I really appreciate it!

LL
LAURA L.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Great service at Franks Auto
Excellent service, polite, professional and fast. I always recommend them 100%.
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:32 AM

Thank you so much for your review and for your business. I appreciate it!

AM
Alexander M.
Virginia
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Alexander said they always have good service.
Recommended
FRANK and TEAM at F. from Franks Auto responded on 05/08/2025 11:32 AM

Thank you so much for your review and for your business. I really appreciate it 🙏

Displaying Review 1 - 15 of 18 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.