business image

Frank's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(920 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Carco inspections, Frank's has the experience and history to make your visit pleasant and affordable. Call us today! ...more

Categories
Auto Repair, Domestic Auto Repair, Oil Change
Contact
(413) 734-9723

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
528 N Main St E Longmeadow, MA 01028-1807
Frank's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(920 Reviews)

RB
gravatar
Richard B.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil Change rear Brakes Emergency Brake
First of all 5 stars is not a true story of the service I received on Thursday May 22nd 2025 Should be 10 stars I came in for an oil change and rear brakes Realized car inspection was approaching and asked if my emergency brake could be serviced Patti was great Hats of to Adam who did a great job on my fixing everything Adam made me aware that I will need tires before getting my car inspected otherwisei Iwould received a rejection sticker Hats off to Franks Auto Service Patti was great along with adam 10 stars not 5
Patty A. from Frank's Auto Service responded on 05/27/2025 09:57 AM

Richard, thank you for the great review.  Glad we were able to help.  Hope you get your sticker with no issues!!!

Patty


AF
gravatar
Ann F.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Patty has always taken great care of all my cars and has always worked with my schedule
I’ve been taking my cars to Patty for as long as I can remember and will continue.
Patty A. from Frank's Auto Service responded on 05/20/2025 06:58 AM

thank you for all of your business throughout the years.  Greatly appreciated.


JM
gravatar
Joseph M.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
oil change and headlight replaced
scheduled work with very little wait time and received great service.
Patty A. from Frank's Auto Service responded on 05/16/2025 06:13 AM

thank you


MP
Michael P.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Michael said he has been doing business with them for years. He said they are very professional, friendly and accommodating.
Recommended
Patty A. from Frank's Auto Service responded on 05/06/2025 07:35 AM

Thank you for  your continued business.

Patty A. from Frank's Auto Service responded on 05/08/2025 10:19 AM

thank you for your continued business!!!    We appreciate you.


LM
Lawrence M.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Spoke with Joan. She said they are excellent, everything was wonderful every time she has gone there.
Recommended
Patty A. from Frank's Auto Service responded on 05/06/2025 07:34 AM

I think you have benn coming here for over  50 years!! How time flies.  Thank you for your business.


GS
gravatar
Greg S.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent service
Great service great job
Patty A. from Frank's Auto Service responded on 05/02/2025 11:28 AM

Thank you for your business


JF
Jonathan F.
Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
Category: Service
Jonathan said they were quick and they had nice customer service.
Recommended
Patty A. from Frank's Auto Service responded on 05/05/2025 07:23 AM

Thank you.  We appreciate the extra time you gave us.


AR
gravatar
Antonio R.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Tony
Always there when we need them great service
Patty A. from Frank's Auto Service responded on 05/01/2025 04:54 AM

Thankyou, especially understanding that we were running behind, and were able to come in later!!!!


Verified Customer
Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
General service
Fast and efficient.
Patty A. from Frank's Auto Service responded on 04/30/2025 06:39 AM

thankyou


PB
gravatar
Paul B.
East Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Professional Service at Very Fair Price
Went to dealer with my used Sentra for recall items. They also did a complete diagnostic and listed $2,200 in needed repairs including brakes. Brought my Sentra to Franks Auto and Patty (owner/manager) did the complete list for under $1,200! I highly recommend Franks Auto!
Patty A. from Frank's Auto Service responded on 04/23/2025 10:43 AM

Glad we were able to help


GQ
Gianna Q.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Gianna said they were quick.
Recommended
Patty A. from Frank's Auto Service responded on 04/10/2025 01:57 PM

Thank you very much.


JG
Jeffrey G.
Springfield, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Jeffrey said he dropped his vehicle off first thing in the morning and it was not finished until the end of the day.
Recommended
Patty A. from Frank's Auto Service responded on 04/10/2025 01:57 PM

Unfrotuneatly the vehicle need a brake line  and brake pads  and rotors. Unly one technition can do the brake line.  Better to have the work done correctly than rushed.


LD
Louise D.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Louise said they were really helpful, they were very honest, they helped them with the price.
Recommended
Patty A. from Frank's Auto Service responded on 04/09/2025 05:00 AM

Thank you,

We try to make our prices as low as we can. Everyone is in the same boat!!!


CD
gravatar
Carlos D.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Service at Franks
They were attentive, easy to set up an appointment that worked well. Highly recommended.

Brought my vehicle in and serviced right away vastly different from some of the dealership service around the area which will put your vehicle in a line and serviced it whenever they feel like it regardless of your appointment time
Patty A. from Frank's Auto Service responded on 04/09/2025 05:02 AM

Great talking to you.  glad you were happy


MI
gravatar
Marissa I.
Hampden, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Very friendly service
Ive been going to Franks for years with all my cars. I stopped going only because when I bought this new car, oil changes were free for the first three years. Now that it's up I'll definitely be giving my business to Franks! They have better parts at more affordable prices in my opinion.
Patty A. from Frank's Auto Service responded on 04/09/2025 05:02 AM

Thank you, welcome back!!!!


Displaying Review 1 - 15 of 920 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.