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Frank's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(926 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Carco inspections, Frank's has the experience and history to make your visit pleasant and affordable. Call us today! ...more

Categories
Auto Repair, Domestic Auto Repair, Oil Change
Contact
(413) 734-9723
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
528 N Main St E Longmeadow, MA 01028-1807
Get Directions
Frank's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(926 Reviews)
Write a Review
Recent Reviews
KB
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Kathleen B.
East Longmeadow, MA
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Patty and her employees always do a fantastic job.
You can depend on Frank's Auto to be consistent in the service they provide. They can be trusted to do an excellent job.
HK
Hyunuk K.
Springfield, MA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Hyunuk said they're good. They were very friendly and they fixed things very well.
Recommended
RZ
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Rachel Z.
East Longmeadow, MA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Customer Safety & satisfaction
My family and I have taken our vehicles to Franks for over 30 years. Because of this outstanding service we have always had safe well run vehicles.
Patty A. from Frank's Auto Service responded on 06/09/2025 05:30 AM

thank you very much 

CF
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Cynthia F.
East Longmeadow, MA
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Excellent service as always
best place in the area to get service on your car!
r
Patty A. from Frank's Auto Service responded on 06/04/2025 07:15 AM

thank you

AB
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Ann B.
Longmeadow, MA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Excellent service
Trustworthy. Very accommodating to your time & schedule. Been going to this local business for over 15 yrs. Recently referred someone to them,
Patty A. from Frank's Auto Service responded on 06/04/2025 07:16 AM

Thank you  enjoy your new vehicle!!!

Verified Customer
Enfield, CT
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Oil Change
The car was taken in on time for a scheduled oil change. As always, it was tended to in a professional and efficient manner. Great service as usual! 5 stars.
Patty A. from Frank's Auto Service responded on 06/04/2025 07:16 AM

thank you

RB
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Richard B.
Springfield, MA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil Change rear Brakes Emergency Brake
First of all 5 stars is not a true story of the service I received on Thursday May 22nd 2025 Should be 10 stars I came in for an oil change and rear brakes Realized car inspection was approaching and asked if my emergency brake could be serviced Patti was great Hats of to Adam who did a great job on my fixing everything Adam made me aware that I will need tires before getting my car inspected otherwisei Iwould received a rejection sticker Hats off to Franks Auto Service Patti was great along with adam 10 stars not 5
Patty A. from Frank's Auto Service responded on 05/27/2025 09:57 AM

Richard, thank you for the great review.  Glad we were able to help.  Hope you get your sticker with no issues!!!

Patty

AF
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Ann F.
East Longmeadow, MA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Patty has always taken great care of all my cars and has always worked with my schedule
I’ve been taking my cars to Patty for as long as I can remember and will continue.
Patty A. from Frank's Auto Service responded on 05/20/2025 06:58 AM

thank you for all of your business throughout the years.  Greatly appreciated.

JM
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Joseph M.
East Longmeadow, MA
Lexus ES 330
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
oil change and headlight replaced
scheduled work with very little wait time and received great service.
Patty A. from Frank's Auto Service responded on 05/16/2025 06:13 AM

thank you

MP
Michael P.
East Longmeadow, MA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Michael said he has been doing business with them for years. He said they are very professional, friendly and accommodating.
Recommended
Patty A. from Frank's Auto Service responded on 05/06/2025 07:35 AM

Thank you for  your continued business.

Patty A. from Frank's Auto Service responded on 05/08/2025 10:19 AM

thank you for your continued business!!!    We appreciate you.

LM
Lawrence M.
East Longmeadow, MA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Spoke with Joan. She said they are excellent, everything was wonderful every time she has gone there.
Recommended
Patty A. from Frank's Auto Service responded on 05/06/2025 07:34 AM

I think you have benn coming here for over  50 years!! How time flies.  Thank you for your business.

GS
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Greg S.
Springfield, MA
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent service
Great service great job
Patty A. from Frank's Auto Service responded on 05/02/2025 11:28 AM

Thank you for your business

JF
Jonathan F.
Longmeadow, MA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
Category: Service
Jonathan said they were quick and they had nice customer service.
Recommended
Patty A. from Frank's Auto Service responded on 05/05/2025 07:23 AM

Thank you.  We appreciate the extra time you gave us.

AR
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Antonio R.
East Longmeadow, MA
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Tony
Always there when we need them great service
Patty A. from Frank's Auto Service responded on 05/01/2025 04:54 AM

Thankyou, especially understanding that we were running behind, and were able to come in later!!!!

Verified Customer
Longmeadow, MA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
General service
Fast and efficient.
Patty A. from Frank's Auto Service responded on 04/30/2025 06:39 AM

thankyou

Displaying Review 1 - 15 of 926 in total
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