I brought in my Jeep as it was overheating. They told me it needed a new radiator and it would be $971. I said proceed as they said I would have it back the same day (Wednesday) no one called Wednesday or Thursday. I called Friday. No one called me. They said it overheated after they replaced the radiator and the only tech that could figure it out was gone till Tuesday. Monday I call. Same. Tuesday I call. (No one called me yet) they said the head gasket is blown and they can't repair it. I have it towed to a dealership. They replace the thermostat at a reasonable price. They stated they did a full diagnostic and the head gaskets were fine. So I could have just replaced the thermostat for 450-500. But I spent $971 on a radiator that was diagnosed by someone Who missed the thermostat and stated the head gasket was blown. I struggle to know if this was even right. When I asked for a picture of the thermostat they could not provide one. Had I not called them im not sure they would have ever called. The guy who checked me in was polite, but the female on the phone was not. So I was without a car over christmas while it sat in a shop that misdiagnosed it twice. Had it in and out of a dealership for half the cost.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer