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SureCritic / Genesis Of Alexandria
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Genesis Of Alexandria

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(60 Reviews)
66
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Score Details

5 stars
81%
4 stars
9%
3 stars
3%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
10
Total ReScores™
4.2
ReScore™ Average
66
Net Promoter Score ®

Business Details

Categories
Contact
(703) 535-6840
No Business Hours Provided

Business Hours

* No Time Zone Provided
1707 Mount Vernon Ave. Alexandria, VA 22301
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(60 Reviews)
Write a Review
Recent Reviews
TW
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Tomeka W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2024
10
Category: Service
10 Stars All the Way!! Best Decision Ever!
10 Stars All the Way! Best Decision Ever!

After reaching out to several places, I found myself undecided. That is, until I came across the reviews for this dealership. The positive feedback convinced me to stop by, and let me just say, it was the best decision I’ve ever made!

From the moment I walked in, the level of service I received was absolutely OUTSTANDING. The Manager and his entire team went above and beyond to make my car-buying experience smooth, enjoyable, and stress-free. Every question I had was answered with care and expertise, and they truly listened to my needs, making sure I left completely satisfied.

If you’re in the market for a car, trust me, you won’t go wrong with your purchase at this dealership. Their professionalism, attention to detail, and customer-first attitude blew me away. I can’t thank them enough for making this experience one to remember!

I give them 10 stars for the impeccable service and an unforgettable experience. Thank you again to the Manager and the amazing team for making me feel valued as a customer. This is the place to go for your next vehicle—you won’t be disappointed!
SS
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Sudhakar S.
Alexandria, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2023
0
Category: Service
Telephone contact with service department
Very poor response. They are not prompt in returning calls and the person answering calls doesn’t seem to know who does what over there.
Not sure I would ever buy another car from these people. Very frustrated!
PK
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Patricia K.
Newbury, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
10
Category: Service
Amazing Experience
I worked with Luis Torres and purchased my car remotely, from Cleveland Ohio. Luis was amazing in working with me, answering all my questions, and handling the entire transaction. I highly recommend this dealership and Luis for your needs!!
RA
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Rudoplh A.
Washington, DC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Excellent
Valet service is excellent.
LM
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Leo M.
Woodbridge, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2021
0
Category: Service
Terrible Service
I made an appointment for Valet Service but the driver never showed up. When I called the dealer, they advice that my appointment did not show in their system because I did not speak with anyone at the dealer to make the appointment (I did it online). They said that if I do it online, the appointments are made through a third party app or service, and that they are unable to honor my appointment.

Personally, I am deeply disappointed with the level of service. If online appointments are not honored, then remove the option to make it online.

I am a current Mercedes and BMW owner as well, and the level of service you get at “Genesis” (more like just Hyundai) of Alexandria feels like rubbish compared to those.


Leo
GERALD A., Service Director from Genesis Of Alexandria responded on 12/31/2021 10:39 AM

Hi Leo,

I'm truly sorry that you never got your vehicle picked up for service. We have contacted all parties involved to get this concern resolved. Please feel free to call me directly when you need to come in for service. I would be happy to take care of your service visit personally. Wish you all the best!

Happy New Year!

Best wishes from your Service Team at Genesis of Alexandria!

Gerald Acevedo
Service Director
240.642.1519 mobile
703.535.6954 
gerald.alexhyundai@gmail.com
JH
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Jacob H.
Lexington Park, MD
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
verified customerVerified Customer
0
Category: Service
Terrible. Should have bought another Mercedes.
High quality prices, but you may as well be a used car dealership.
GERALD A., Service Director from Genesis Of Alexandria responded on 12/18/2021 06:37 PM

Hi Jacob,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Genesis! Please always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Thank you for being a part of the Genesis Family!

Happy Holidays!

Best wishes from your Service Team at Genesis of Alexandria!

Gerald Acevedo
Service Director
240.642.1519 mobile
703.535.6954 
gerald.alexhyundai@gmail.com
CS
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Chandra S.
Alexandria, VA
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Service
Outstanding Service
Alexandria Hyundai treats it’s customers well. That’s why I bought my second Genesis from them. They were far better than other dealers on their pricing. When it comes to service they are very good. Y valet service went well. They gave me a loaner car while they picked up my car for service. They even fixed the small leak from one of the tires at no charge I am very satisfied with them.
RA
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Rudoplh A.
Washington, DC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Excellent
Very easy group to work with. Had a bit of difficulty making my service appointment via telephone.
SY
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Sean Y.
Washington, DC
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
Great service
Best Genesis Dealership
Verified Customer
Fairfax, VA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
verified customerVerified Customer
Category: Service
Great service
I’ve been dealing with this dealerships since 2019. Great staff, great customer service, and a great maintenance department. Thank you all
Recommended
KF
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Kevin F.
Washington, DC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Service
Genius
Great service.
Recommended
Verified Customer
Youngstown, OH
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Service
I don't know that I, just feel that Genesis of Alexandria is the best shop to repair the G90 Genesis
To repair the genesis G 90 will require much knowledge
Recommended
MR
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Michael R.
Greenbelt, MD
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Service
Luxury Competitor
I am very convinced that Genesis is an extreme competitor when it comes to today's luxury vehicles. I drive a 2019 G80 and looking forward to upgrading to the newer models or the new GV80.
Recommended
FF
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Frank F.
Lorton, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customerVerified Customer
Category: Service
Support
Great service and support!
Recommended
CJ
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Cheryl J.
Clinton, MD
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Service
The Customer Service
The Alexandria Dealer is the BEST. The Customer Service is EXCEPTIONAL AT ALL TIMES, especially Gerald-Mgr and Ron. They treat everyone like VIP customers. Thanks for the excellent service when I bring my car.
Recommended
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