Don't Go Here For Service! They Will Just Lie To You, Waste Your Time, and Take Your Money
I've been coming to Genesis of Brunswick service department for years! Now that they changed ownership and staff, this place is horrible! It took the Service Advisor 45 minutes just to check in my vehicle for service because he was somewhere lally gagging instead of working! And it wasn't even busy that day! Then their so-called "package deal" on oil changes, oil filters, and tire rotations is a fraud because they never performed the tire rotation on my vehicle. A multi-point inspection was also allegedly included in this package free-of-charge but I guess you get what you pay for because they never bothered to tell me that both my brake and AC coolant was extremely dirty and was in dire need of a flush. I discovered that problem when I took my vehicle to a different Genesis dealership the following week. Next, I came in for 2 warranty claims for my steering wheel and for the peeling paint on my vehicle and the Service Advisor abruptly rescheduled those services to the following week because they were short-staffed (I had a Saturday appointment).
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