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Genesis Of Chantilly

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
66
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Score Details

5 stars
84%
4 stars
12%
3 stars
<1%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
6
Total ReScores™
5.0
ReScore™ Average
66
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(703) 480-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
14848 Stonecroft Center Court Chantilly, VA 20151
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
Write a Review
Recent Reviews
MG
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Mike G.
Leesburg, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2026
0
Category: Sales
Faulty sensor
Had my car serviced for a faulty sensor. I explained to Conner that it goes off non stop during cold weather could you please check the wiring to see if its frayed or a connector is damaged. I have extended warranties in the glove box. He said they would check it out. I then get a phone call stating the sensor is chipped from rock damage and it won't be covered by genesis or my warranties. I then asked him if he was 100% sure it was rock damage? Did they check the wiring. He then said the wiring check would be a $250 service charge. That was conveyed over the phone and that they didnt check the wiring be cause of that. On the phone he stated he wasnt 100% sure it was rock damage but looked like it. I then asked if I replaced the sensor like they are telling me I have to, it would be $1250 for the part. I then requested a letter asking for a refund if it still occurred. He said sure and then failed to produce the letter. He then said he would email it. Im still waiting and he won't answer my calls.
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