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Genesis Of Cherry Hill

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(179 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
33
Total ReScores
4.9
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(856) 983-1000
No Business Hours Provided

Business Hours

* No Time Zone Provided
550 W. Route 70 Marlton, NJ 08053
Service Department's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(179 Reviews)

Verified Customer
Voorhees, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Category: Service
Service
Very friendly dealership always on time for the delivery and pick up
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 03/24/2022 01:47 PM

Thank you for your feedback! We’re so pleased to hear you received a 5-star Service experience from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill
 


RI
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Rita I.
Hainesport, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
Service really is top notch. Moved from Bucks County. TIP: Best way to contact is through an e-mail on their website. It's quick, easy and gets the ball rolling. They send texts and reminders and are polite and efficient. Steve, along with the whole team did a great job.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 03/24/2022 01:45 PM

Thank you for your feedback! We’re so pleased to hear you received a 5-star Service experience from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill
 


DB
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Don B.
Perkasie, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
10
Category: Service
Far Exceeded Expectations on New Car Purchase
We have been seeking a 2022 Genesis GV70 for about a month and had been working with our local Doylestown, Pa dealer. From the beginning, our local dealer started playing games with mark ups, "mandatory" extras like glass etching and a protection package that was excessively priced. In addition to all of that non sense, they had no available demonstrators and they refused to provide ANY paperwork outlining the deal they verbally gave us.
Based on all of that, we decided to look elsewhere and we are SO glad we did.
The reviews of Genesis of Cherry Hill are so accurate as we were immediately welcomed by Art (Sales Manager) and Megan (Sales Experience Mgr.) and within minutes we were test driving the GV70. Megan was so knowledgeable and enthusiastic about the GV70 and she answered every question we had with a zero pressure approach. It was so refreshing to learn that Genesis of Cherry Hill wants repeat customers and their policy is to add no mark ups and no pressure with full transparency. Megan showed us a list of incoming GV70s and we purchased one that matched our preferences.
We can't wait for our new GV70 to arrive and to experience the service that we've heard so much about. Our local Doylestown dealer could learn so much by following the example of Genesis of Cherry Hill.
STEVE M P., Service Manager from Genesis Of Cherry Hill responded on 03/14/2022 06:57 AM

Don,

  I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service and Parts Director
Burns Hyundai/Genesis of Cherry Hill
(856)983-3700
spippetti@burnshyundai.com

MD
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Michael D.
Marlton, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Super experience
Super service. Finally a system that truly helps keep busy people going.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 03/24/2022 01:45 PM

Thank you for your feedback! We’re so pleased to hear you received a 5-star Service experience from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill
 


HD
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Helen D.
Brookhaven, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Category: Service
Excellent!
The service and the staff were both outstanding!
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 03/24/2022 01:42 PM

Thank you for your feedback! We’re so pleased to hear you received a 5-star Service experience from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill
 


LP
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Lewis P.
Mount Laurel Township, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Category: Service
Super Great
Great could not have been any better and very Professional
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/16/2022 06:03 AM

Dear Lewis,

Thank you for your feedback, and for your thoughtful note. We're delighted to hear you received a 5-star Service experience from Steve and his team. Thank you for your continued business, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

KM
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Keith M.
Atlantic City, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customerVerified Customer
10
Category: Service
What more can you ask for from a dealership
Steve at GOC helped me throughout the process reduce my stress level by taking to management twice about my situation and they make cost adjustments that helped me. Steve suggested I speak to Genesis and they help with a cost adjustment ...What more can you ask For from a dealership
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/06/2022 06:38 PM

Dear Keith,

Thank you for your most thoughtful feedback and your note about Steve. We're so pleased to hear you and your G80 received a 5-star Service experience from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

CM
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Cruz M.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
They Live to Serve!
Outstanding and Professional service everytime, I take or they pick up my G80. Thanks Genesis
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/31/2022 02:39 PM

Dear Cruz,

Thank you for your feedback, and for your most thoughtful note! We're delighted to hear you received a 5-star Service experience from Steve and our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

AW
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Alan W.
Harvey Cedars, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Great service
I could not ask for a better service for my G90
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/27/2022 09:27 AM

Dear Alan,

Thank you for your feedback, and for your thoughtful note. We're so pleased to hear you received a 5-star Service experience from our team. Thank you for entrusting Genesis of Cherry Hill to care for your G90. Happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

SR
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Saqib R.
Moorestown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Outstanding service
They have a deal where you get three years of free servicing that includes a loaner car that they drop off at your house. And a free car wash and they fill your car with gas. And they give you a full service report that you can see online or on paper. And then they give you a chocolate bar. How can you beat that?
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/25/2022 02:42 PM

Dear Saqib,

Thank you for your feedback, and for your thoughtful note! We're delighted to hear you received a 5-star Service experience from our team. Thank you for entrusting Genesis of Cherry Hill to take care of your G70. Happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

LR
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Lorraine R.
Waretown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customerVerified Customer
10
Category: Service
Scheduled maintenance
Wow! Received the best care ever. With valet the car was picked up perfectly on time and we are a 45 minute drive away.
The service manager called and updated us on work that was done to the car. We received email paperwork too.
Our car was returned early in the day by a polite driver complete with a full tank of gas and a candy bar.
What more could one ask for?
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/21/2022 02:05 PM

Dear Lorraine,

Thank you for taking the time to share your thoughtful feedback with us! We're delighted to hear how happy you were with your experience, and that you received 5-star service from our team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

Verified Customer
Swedesboro, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
This dealer is great to work with
Valet pickup, loaner car left with me, service completed same day, and my car was returned to me practically detailed, looking like new!
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/21/2022 02:03 PM

Thank you for your most thoughtful feedback. We're delighted to hear you received a 5-star Service Valet experience. Please don't hesitate to let us know if we can ever be of service. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

DB
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Daniel B.
Barnegat, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Service
Dan B G80
Genesis of Cherry Hill never fails to provide a high quality service experience. Will continue to buy and service Genesis vehicles at this dealership.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/10/2022 01:16 PM

Dear Daniel,

Thank you for your feedback and thoughtful note! We're so pleased to hear you received a 5-star Service experience from Steve and his team. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

EG
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Edward G.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
Top notch as always
I’ve had three oil changes inside of the year (yeah…I drive my G70 a lot), and the service manager has delivered on all my requests/services. Such an easy experience.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 12/28/2021 08:38 AM

Dear Edward,

Thank you for your thoughtful feedback. We're so pleased to hear you continue to receive 5-star Service experiences from Steve and his team. Thank you for choosing Genesis of Cherry Hill. Happy driving, and happy new year!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

EA
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Edward A.
Blackwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Service
Great car Great service.
Love my 2021 G80 3.5t prestige. Great car Great service from Steve Aubrey and Genesis of Cherry Hill.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 12/23/2021 10:16 AM

Dear Edward,

Thank you for your feedback! We're so pleased to hear you received a 5-star Service experience from Steve and our team. Thank you for choosing Genesis of Cherry Hill. Happy driving, and happy holidays!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

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