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SureCritic / Genesis Of Conroe
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Genesis Of Conroe

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(20 Reviews)
94
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Score Details

5 stars
83%
4 stars
9%
3 stars
<1%
2 stars
4%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Contact
(936) 523-6300
No Business Hours Provided

Business Hours

* No Time Zone Provided
1645 I 45 North Suite 400 Conroe, TX 77304
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(20 Reviews)
Write a Review
Recent Reviews
MR
gravatar
Melody R.
Conroe, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Category: Service
VIP Treatment!
My Genesis was hit in a parking lot and needed body work. Juan and the entire staff at Wiesner Collision Center treated me courteously and professionally while dealing with this situation. They always go above and beyond! Unfortunately, they are dealing with hiring problems and the logistics of getting parts due to pandemic and economy, which is out of their control, but they kept me in the loop about the delays and were very apologetic that it took longer than usual to get my car back. My Genesis is now as good as new! The entire friendly and helpful staff are the best! Thanks Wiesner of Conroe!
RICH B., Service Manager from Genesis Of Conroe responded on 03/26/2022 08:06 AM

Thank you for the kind words and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
MB
gravatar
Mindy B.
Conroe, TX
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
Genesis
Cindy Black Is the best. Takes really good care of me and my vehicle
RICH B., Service Manager from Genesis Of Conroe responded on 03/26/2022 08:06 AM

Thank you for the kind words and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
JY
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James Y.
Willis, TX
2020 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2021
verified customerVerified Customer
9
Category: Service
Cindy is GREAT!!
My experience with the insurance company was a nightmare but Cindy was there and went above and beyond to get my car fixed.
RICH B., Service Manager from Genesis Of Conroe responded on 12/27/2021 05:42 AM

Thank you for the feedback and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
KG
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Kenneth G.
Houston, TX
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Service
As Good As It Gets
Genesis level of quality in my car and the service department. I am 69 and have purchased many vehicles and brands. Weisner of Conroe gets The Blue Ribbon. I drive there, not because they are the closest, but because they are the Best.
RICH B., Service Manager from Genesis Of Conroe responded on 12/20/2021 01:34 PM

Thank you for the stars and feedback!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
Verified Customer
Montgomery, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
Exceptional Sales and Service Experience!
From the point of sale to our recent first service experience we have been very pleased with Genesis of Conroe!
RICH B., Service Manager from Genesis Of Conroe responded on 12/01/2021 01:31 PM

Thank you for the stars! 

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
BL
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Barabra L.
Pinehurst, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Great service.
Service writer listened carefully & addressed the problem quickly. We’re immediately offered a loaner car while waiting for a part. Kept in touch and notified us along the way. Excellent
RICH B., Service Manager from Genesis Of Conroe responded on 11/16/2021 12:45 PM

Thank you for the stars and feedback!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
MR
gravatar
Melody R.
Conroe, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Category: Service
Best Dealership Ever!
In many years of purchasing vehicles from dealerships, I can honestly say Wiesner of Conroe has been the best by leaps and bounds! I've never felt pressured by sales. I've often been personally greeted by the General Manager and everyone is helpful and friendly! They take great care of my vehicle and treat me like a VIP every time! The showroom, offices, waiting areas and restrooms are pristine! The experiences from sales, service, management and the body shop have all been top notch!
RICH B., Service Manager from Genesis Of Conroe responded on 10/20/2021 05:52 AM

Thank you for the kind words and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
TA
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Tracy A.
Willis, TX
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Service
maintenance and a new purchase
Great place!
RICH B., Service Manager from Genesis Of Conroe responded on 09/13/2021 07:53 AM

Thank you for the stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
JB
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Joy B.
Conroe, TX
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Service
Excellent customer service
Buying my Genesis here was actually painless! (Thank you Ron.) When it was time for my car's 7500 miles service, I found scheduling an appointment easy and the service personnel gracious, knowledgeable, efficient, and helpful. Highly recommend.
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 08/02/2021 06:29 AM

Thank you for the stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
DP
gravatar
Daniel P.
Conroe, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
Good interaction
Solid experience. People stepped up and pulled all stops out to make the problems go away.
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 06/11/2021 06:08 AM

Thank you for the kind comments and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
Verified Customer
Montgomery, TX
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Category: Service
Dead Battery
Received same-day service.
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 12/05/2020 06:36 AM

Thank you for the stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
NB
gravatar
Normand B.
Montgomery, TX
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customerVerified Customer
Category: Service
They always do what they say they will do.
Excellent sales and service experience.
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 12/04/2020 08:14 AM

Thank you for the feedback. We appreicate your business and look forward to helping you in the future anyway we can. 

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
MR
gravatar
Melody R.
Conroe, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customerVerified Customer
Category: Service
Superior Customer Service.....always without fail!
Genesis of Conroe is an outstanding dealership in every way! I have never had a bad experience there! I am treated with respect by the entire team from the General Manager, Mike Earls, the Sales Manager, Michael Dixon, the Service Advisor, Kasidy Grantham and now the Collision Center's Juan and Romna!
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 11/18/2020 02:51 PM

Thank you for the kind words and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
Verified Customer
Huntsville, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Great service
Great service, staff knowledgeable, courteous and professional.
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 09/30/2020 11:49 AM

Thank you for the kind words and stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
MB
gravatar
Mindy B.
Conroe, TX
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customerVerified Customer
Category: Service
Service
I would highly recommend this dealership. They always take extremely good care of us. Ron sold me my car Annette always does our financing. Cindy Black takes care of all of our maintenance and is exceptional. Kendall takes care of making sure that if I need a car I get a car and pick up and delivery of my Genesis for servicing
Recommended
RICH B., Service Manager from Genesis Of Conroe responded on 06/18/2020 05:38 AM

Thank you for the kind words and stars! We appreciate your business and look forward to your next visit!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
RICH B., Service Manager from Genesis Of Conroe responded on 07/02/2020 06:15 AM

Thank you for the kind words and stars! We appreciate your business and look forward to your next visit!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com
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